Test Bank for Human Resource Management PDF: Exam Questions, Practice Tests & Study Guide for HRM Success

Test Bank for Human Resource Management:
Latest 2026 Exam Questions & Verified Answers –
Complete Study Guide with Practice Tests, Chapter
Reviews & Instant Download PDF for Guaranteed
Exam Success

H&R Block TS25 New Experience Year-Round Client Care Training Study Guide - Answer-



I. Training Overview - Answer-



- Answer-• Trainer: Pat Morelli (27 years with H&R Block, Master Tax Advisor, EA, Danbury, CT,
)



- Answer-• Completion Deadline: December 31, 2025



- Answer-• Timekeeping: Preseason Code ($15.00)



- Answer-• Disclaimer: No screenshots, recording, or sharing of information. Protect screen
visibility.



- Answer-• Attendance: Missed time must be made up (30 mins prior to the next day). No more
than 12 hours missed.



- Answer-• Participation: Verbal participation required; use a headset.

,- Answer-• Ethics Concerns: Report to or +1 855-ETHICS-3 (+1 855-384-
4273)



- Answer-• Account Login Assistance:



- Answer-◦ Field Associates: Field Technology Support at 800-767-3346



- Answer-◦ Online Training Issues: 1-855-211-5331



- Answer-◦ PeopleCenter: 1-877-222-5547



- Answer-• Block Academy Paid Training:
https://hrblock.csod.com/LMS/catalog/Welcome.aspx?tab_page_id=-67&tab_id=-1



- Answer-• Seasonal Benefits: Blockbenefits.com (Voluntary Leave, Mental Health)



II. Tech Support & Hours of Operation - Answer-



- Answer-• Block Support Tech Support: Tier 1 & Tier 2



- Answer-• Field Support Standard Hours of Operation:



- Answer-| | January 5 - April 15 | April 16 - December 31 | | :------------ | :------------------- | :-----
---------------- |



- Answer-• Punch In/Out Exceptions: Exceptions>Arrow>Red box>Drop Down box for transfer
code>Out punch or Input>Save>red dot to go to manager approves>

,- Answer-• Timecard Approval: Approve pay period timecard approval> click check marr to
approve>peach



- Answer-• Pay Period: Bi-Weekly



III. Volunteer Opportunities - Answer-



- Answer-• https://amp.hrblock.com/s/topic/0TO5f000000pDTBGA2/belongingblock



- Answer-• https://volunteer.hrblock.com



- Answer-• https://amp.hrblock.com/s/topic/0TO5f000000pDTXGA2/make-every-block-better



IV. Workday - Answer-



- Answer-• Pay:



- Answer-◦ First Season: $20/hr weekly



- Answer-◦ TPI: Season Bonus (OOP) 1st or 2nd week of May ($0 - $12,000.00). Tax Pro: 12.5%
of revenue for tax season (Located in NICE)



- Answer-• Benefits & Rewards: Access through Workday.



- Answer-• Certifications: Add certifications in Workday.

, - Answer-• CE: 10 hours of CE required per year (unpaid).



- Answer-• Tax Pro I (TPI) Guidebook: https://amp.hrblock.com/s/article/field-seasonal-
compensation



- Answer-• Bonus Requirements: Hired, Hourly wage, TPI



- Answer-• Tax Professional Incentive and Certification:



- Answer-◦ Options: 1 Exam in person, 2 if fail 3 times



- Answer-◦ Tax Preparer must be current.



V. First Shift in Office - Answer-



- Answer-• Dress Code: Business casual (blouse, slacks, skirts). No jeans or sweatpants.



- Answer-• First Day Checklist (Scavenger Hunt):
https://hrblock.sharepoint.com/sites/AmpDocumentHosting/Shared%20Documents/Forms/AllIt
ems.aspx?id=%2Fsites%2FAmpDocumentHosting%2FShared%20Documents%2FField%20Trainin
g%20and%20Tax%20Training%2FField%20Training%2FTS24%20Training%20Files%2FClient%20C
are%20Training%20TS24%2FFirst%20Day%20in%20the%20Office%20Virtual%20Tour%2FFirst%2
0Day%20in%20the%20Office%20Scavenger%20Hunt_TS24%2Epdf&parent=%2Fsites%2FAmpDo
cumentHosting%2FShared%20Documents%2FField%20Training%20and%20Tax%20Training%2FF
ield%20Training%2FTS24%20Training%20Files%2FClient%20Care%20Training%20TS24%2FFirst%
20Day%20in%20the%20Office%20Virtual%20Tour&p=true&ga=1



- Answer-• Arrival Time: 15 minutes before shift.