CMST 240 Practice Questions with Verified
Correct Answers
4 features of modern technologies
1. Increase the speed of communication between people in organizations.
2.New technologies offer ways to access people in situations and locations previously
unimagined
3.New technologies allow for almost immediate access to and sharing of information from
most any point on Earth
4. New communication technologies have the potential to make existing business models
obsolete.
Communication
• is a process
• involves the use of symbols
• involves a sharing or exchanging of meanings
Workforce diversity
is an increasingly accepted feature of the business environment - the existence of many
unique individuals in the workplace , marketplace , and community
Functional Objectives of communication
involve the kinds of uses that we commonly assign to communication. Functional objectives
include:
, • to inform
• to persuade
• to entertain
• to coordinate/regulate
• to question
Model of communication
Focus on two models :
• The Source Message Channel Receiver (SMCR "linear model")
o One of oldest and simplest models of communication
o Suggest communication works in linear or straight-line fashion
o Suggest that when communication takes, place, several things occur in a specific order.
o Source (the speaker) -> Message (content) -> Channel (face 2 face/ tv/ radio/ newspaper) ->
Receiver (receiver)
• The Transactional Model
o 2nd model that is often used to help people understand what happens when communication
occurs.
o People engage in a "transaction" by sending and receiving messages simultaneously
o Interference and context impact the encoding and decoding of messages
• Interference: the factors that inhibit the exchange of meaning
• Context: the surrounding environment or situation
o More complex than SMCR - communicators doing more
o They construct and deliver messages at the same time that they receive and interpret
messages
Diverse audience
Correct Answers
4 features of modern technologies
1. Increase the speed of communication between people in organizations.
2.New technologies offer ways to access people in situations and locations previously
unimagined
3.New technologies allow for almost immediate access to and sharing of information from
most any point on Earth
4. New communication technologies have the potential to make existing business models
obsolete.
Communication
• is a process
• involves the use of symbols
• involves a sharing or exchanging of meanings
Workforce diversity
is an increasingly accepted feature of the business environment - the existence of many
unique individuals in the workplace , marketplace , and community
Functional Objectives of communication
involve the kinds of uses that we commonly assign to communication. Functional objectives
include:
, • to inform
• to persuade
• to entertain
• to coordinate/regulate
• to question
Model of communication
Focus on two models :
• The Source Message Channel Receiver (SMCR "linear model")
o One of oldest and simplest models of communication
o Suggest communication works in linear or straight-line fashion
o Suggest that when communication takes, place, several things occur in a specific order.
o Source (the speaker) -> Message (content) -> Channel (face 2 face/ tv/ radio/ newspaper) ->
Receiver (receiver)
• The Transactional Model
o 2nd model that is often used to help people understand what happens when communication
occurs.
o People engage in a "transaction" by sending and receiving messages simultaneously
o Interference and context impact the encoding and decoding of messages
• Interference: the factors that inhibit the exchange of meaning
• Context: the surrounding environment or situation
o More complex than SMCR - communicators doing more
o They construct and deliver messages at the same time that they receive and interpret
messages
Diverse audience
