CMST 240 Exam 1 Questions with Verified
Correct Answers
business environment
setting in which business operates
turbulent business environment
to meet demands commentators must possess appropriate communication skills, scan
environment to adapt message to changing circumstances
global competition
premium has been placed on timely communication and customer service
workforce diversity
increases challenges associated with communication, need a wide range of skills that involve
both verbal and nonverbal messages
communication technologies
offers new ways to access situations previously unimagined, access to other parts of the
world; can make existing business models obsolete
ethics
set of values or beliefs that provide guidelines for behaviors and influence judgements as to
what is right and wrong
ethical credo
question of guidelines for right and wrong as set forth by the NCA
plagiarism
, using the work of others and presenting it as your own
communication
the process of internally stimulating meaning in the mind of each other
functional objectives
to inform, to persuade, to entertain, to coordinate/regulate, to question
relational objectives
to define how we view the relationship, who holds the power
identity management objectives
to seek to have others view us in the way that we wish
SMCR model
speaker - content of communication - medium used to convey - decode and interpret
transactional model
encode w/language - message in medium - receive and interpret
ethnocentrism
racial or cultural prejudice; should be avoided in professional communication
listening
receiving, evaluating and responding to spoken messages
communication apprehension
anxiety experienced by people when they think about or engage in communication
speech anxiety
Correct Answers
business environment
setting in which business operates
turbulent business environment
to meet demands commentators must possess appropriate communication skills, scan
environment to adapt message to changing circumstances
global competition
premium has been placed on timely communication and customer service
workforce diversity
increases challenges associated with communication, need a wide range of skills that involve
both verbal and nonverbal messages
communication technologies
offers new ways to access situations previously unimagined, access to other parts of the
world; can make existing business models obsolete
ethics
set of values or beliefs that provide guidelines for behaviors and influence judgements as to
what is right and wrong
ethical credo
question of guidelines for right and wrong as set forth by the NCA
plagiarism
, using the work of others and presenting it as your own
communication
the process of internally stimulating meaning in the mind of each other
functional objectives
to inform, to persuade, to entertain, to coordinate/regulate, to question
relational objectives
to define how we view the relationship, who holds the power
identity management objectives
to seek to have others view us in the way that we wish
SMCR model
speaker - content of communication - medium used to convey - decode and interpret
transactional model
encode w/language - message in medium - receive and interpret
ethnocentrism
racial or cultural prejudice; should be avoided in professional communication
listening
receiving, evaluating and responding to spoken messages
communication apprehension
anxiety experienced by people when they think about or engage in communication
speech anxiety
