FLETC BOP COMPREHENSIVE EXAM
STUDY GUIDE WITH COMPLETE
SOLUTIONS
●● Diversity includes:
Answer: National origin, language, race, color, disability, ethnicity,
gender, age, religion, sexual orientation, gender identity, socioeconomic
status, veteran status, family structure.
●● Inclusion:
Answer: Connecting diverse employees to the organization
●● If Inclusion is not apart of diversity, what happens to the workforce?
Answer: Diversity without inclusion leads to employees feeling left out
●● BOP's goal of recruitment
Answer: The BOP makes targeted efforts to recruit a diverse workforce,
including those with
disabilities
●● What are the benefits of managing diversity
Answer: ■ Attracting highly qualified candidates
,■ Retaining, developing, and advancing best talent within the
organization
■ Increasing productivity and efficiency
■ Creating a good working environment
■ Making the BOP an employer of choice
■ Supporting the BOP's mission/core ideologies/values
●● What do you get having Culturally Skilled Staff Members:
Answer: recognize and incorporate the value of a diverse correctional
environment and develop strategies to interact with inmates with
dramatically different life experiences
from their own. Additionally:
■ Examine assumptions before acting
■ Treat people as individuals
■ Practice tolerance towards other
●● What are First Impressions?
Answer: Are often wrong and cannot be relied upon
We make observations, draw conclusions, and make initial judgements,
all in a matter of seconds
●● What do we Observe with First Impressions?
Answer: ■ Physical characteristics, such as height, weight, and color
, ■ Body language, such as facial expressions and gestures
■ Dress and grooming, such as type of clothing, hair style, jewelry
●● What Conclusions are drawn with First Impressions?
Answer: ● Stereotypes - inaccurate and rigid belief (generalizations)
held about members of a group
● Cultural filters - perceptions are filtered by our norms, attitudes, and
values
●● What Judgments do we make with First Impressions?
Answer: Our judgements should be subject to a reality check because
they're shaped by what we bring to the situation.
●● Selective Perception
Answer: give more attention to the words or actions which validate our
first impressions
●● Self-fulfilling Prophecy
Answer: we act towards others according to the way we expect them to
respond and in doing so, we slant what we say and do in such a way that
the results turns out to be exactly what we expected.
●● Ethnocentrism
STUDY GUIDE WITH COMPLETE
SOLUTIONS
●● Diversity includes:
Answer: National origin, language, race, color, disability, ethnicity,
gender, age, religion, sexual orientation, gender identity, socioeconomic
status, veteran status, family structure.
●● Inclusion:
Answer: Connecting diverse employees to the organization
●● If Inclusion is not apart of diversity, what happens to the workforce?
Answer: Diversity without inclusion leads to employees feeling left out
●● BOP's goal of recruitment
Answer: The BOP makes targeted efforts to recruit a diverse workforce,
including those with
disabilities
●● What are the benefits of managing diversity
Answer: ■ Attracting highly qualified candidates
,■ Retaining, developing, and advancing best talent within the
organization
■ Increasing productivity and efficiency
■ Creating a good working environment
■ Making the BOP an employer of choice
■ Supporting the BOP's mission/core ideologies/values
●● What do you get having Culturally Skilled Staff Members:
Answer: recognize and incorporate the value of a diverse correctional
environment and develop strategies to interact with inmates with
dramatically different life experiences
from their own. Additionally:
■ Examine assumptions before acting
■ Treat people as individuals
■ Practice tolerance towards other
●● What are First Impressions?
Answer: Are often wrong and cannot be relied upon
We make observations, draw conclusions, and make initial judgements,
all in a matter of seconds
●● What do we Observe with First Impressions?
Answer: ■ Physical characteristics, such as height, weight, and color
, ■ Body language, such as facial expressions and gestures
■ Dress and grooming, such as type of clothing, hair style, jewelry
●● What Conclusions are drawn with First Impressions?
Answer: ● Stereotypes - inaccurate and rigid belief (generalizations)
held about members of a group
● Cultural filters - perceptions are filtered by our norms, attitudes, and
values
●● What Judgments do we make with First Impressions?
Answer: Our judgements should be subject to a reality check because
they're shaped by what we bring to the situation.
●● Selective Perception
Answer: give more attention to the words or actions which validate our
first impressions
●● Self-fulfilling Prophecy
Answer: we act towards others according to the way we expect them to
respond and in doing so, we slant what we say and do in such a way that
the results turns out to be exactly what we expected.
●● Ethnocentrism
