FLETC BOP COMPLETE EXAM REVIEW
WITH FULL SOLUTIONS
●● Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Answer: What are the four main points to remember about
communicating attention while you listen?
●● Sit or lean forward,
Keep still,
Be aware of the look on your face
Answer: Your overall body language makes a big difference and
encouraging someone to talk to you what are some key things to
remember?
●● Paraphrasing and reflecting
Answer: What to techniques is involved in responding
●● During the convo
Answer: When does paraphrasing occur?
,●● At the end of the conversation
Answer: When does summarizing occur?
●● Rephrasing the message in your own words
Answer: What is paraphrasing?
●● Deals with emotions
Answer: What is reflecting?
●● Way to go about getting information from someone
Answer: What is probing?
●● Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional
information
Answer: What are the do's in probing?
●● A brief statement highlighting the main points of discussion in
feeding them back to the other party for clarification
Answer: What is summarizing?
●● Explore options
, Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
Answer: What are the steps on how to obtain closure?
●● How a person typically ask and interacts with others
Answer: What are behavioral patterns?
●● Predatory
Average
Weak
Psychologically disturbed
Answer: What are the four types of inmates?
●● Lacks a conscience rarely feel the emotion has an inflated view of
himself he is restless and easily bored openly aggressive and
confrontational generally feels hostile towards authority
Answer: Describe the predatory inmate.
●● Basically rational and has normal social values and morals difficulty
keeping himself from being flooded by extreme negative emotions often
WITH FULL SOLUTIONS
●● Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively
Answer: What are the four main points to remember about
communicating attention while you listen?
●● Sit or lean forward,
Keep still,
Be aware of the look on your face
Answer: Your overall body language makes a big difference and
encouraging someone to talk to you what are some key things to
remember?
●● Paraphrasing and reflecting
Answer: What to techniques is involved in responding
●● During the convo
Answer: When does paraphrasing occur?
,●● At the end of the conversation
Answer: When does summarizing occur?
●● Rephrasing the message in your own words
Answer: What is paraphrasing?
●● Deals with emotions
Answer: What is reflecting?
●● Way to go about getting information from someone
Answer: What is probing?
●● Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional
information
Answer: What are the do's in probing?
●● A brief statement highlighting the main points of discussion in
feeding them back to the other party for clarification
Answer: What is summarizing?
●● Explore options
, Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
Answer: What are the steps on how to obtain closure?
●● How a person typically ask and interacts with others
Answer: What are behavioral patterns?
●● Predatory
Average
Weak
Psychologically disturbed
Answer: What are the four types of inmates?
●● Lacks a conscience rarely feel the emotion has an inflated view of
himself he is restless and easily bored openly aggressive and
confrontational generally feels hostile towards authority
Answer: Describe the predatory inmate.
●● Basically rational and has normal social values and morals difficulty
keeping himself from being flooded by extreme negative emotions often
