BA350 FINAL EXAM (SDSU) EXPECTED QUESTIONS
WITH VERIFIED ANSWERS
Question 1.
Organizational Behavior
ANSWER
A field of study that investigates the impact that individuals, groups, and structure have on behavior
within organizations for the purpose of applying such knowledge toward improving an organization's
effectiveness.
Question 2.
Four Functions of Managers
ANSWER
Planning Organizing Leading Controlling
Question 3.
Three Roles Managers Play
ANSWER
Interpersonal Informational Decision
Question 4.
Surface Level Diversity
ANSWER
Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that
do not necessarily reflect the ways people think or feel but that may activate certain stereotypes.
Question 5.
Deep Level Diversity
ANSWER
Differences in values, personality, and work preferences that become progressively more important
for determining similarity as people get to know one another better.
Question 6.
Biographical Characteristics
ANSWER
Personal characteristics—such as age, gender, race, and length of tenure—that are objective and
easily obtained from personnel records. These characteristics are representative of surface-level
diversity.
1
, Question 7.
Three Components of Attitude
ANSWER
1. Cognitive
2. Affective
3. Behavioral
Question 8.
Cognitive Component of Attitude nent of Attitude
ANSWER
The opinion or belief segment of an attitude.
Question 9.
Behavioral Component of Attitude
ANSWER
An intention to behave in a certain way toward someone or something.
Question 10.
Emotions
ANSWER
Intense, discrete, and short-lived feeling experiences that are often caused by a specific event.
Question 11.
Moods
ANSWER
Feelings that tend to be longer-lived and less intense than emotions and that lack a contextual
stimulus.
Question 12.
Positivity Offset
ANSWER
The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in
particular is going on).
Question 13.
Personality
ANSWER
The sum of ways in which an individual reacts to and interacts with others.
2
WITH VERIFIED ANSWERS
Question 1.
Organizational Behavior
ANSWER
A field of study that investigates the impact that individuals, groups, and structure have on behavior
within organizations for the purpose of applying such knowledge toward improving an organization's
effectiveness.
Question 2.
Four Functions of Managers
ANSWER
Planning Organizing Leading Controlling
Question 3.
Three Roles Managers Play
ANSWER
Interpersonal Informational Decision
Question 4.
Surface Level Diversity
ANSWER
Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that
do not necessarily reflect the ways people think or feel but that may activate certain stereotypes.
Question 5.
Deep Level Diversity
ANSWER
Differences in values, personality, and work preferences that become progressively more important
for determining similarity as people get to know one another better.
Question 6.
Biographical Characteristics
ANSWER
Personal characteristics—such as age, gender, race, and length of tenure—that are objective and
easily obtained from personnel records. These characteristics are representative of surface-level
diversity.
1
, Question 7.
Three Components of Attitude
ANSWER
1. Cognitive
2. Affective
3. Behavioral
Question 8.
Cognitive Component of Attitude nent of Attitude
ANSWER
The opinion or belief segment of an attitude.
Question 9.
Behavioral Component of Attitude
ANSWER
An intention to behave in a certain way toward someone or something.
Question 10.
Emotions
ANSWER
Intense, discrete, and short-lived feeling experiences that are often caused by a specific event.
Question 11.
Moods
ANSWER
Feelings that tend to be longer-lived and less intense than emotions and that lack a contextual
stimulus.
Question 12.
Positivity Offset
ANSWER
The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in
particular is going on).
Question 13.
Personality
ANSWER
The sum of ways in which an individual reacts to and interacts with others.
2
