BA 350 SDSU EISSA EXAM 1 FREQUENTLY TESTED
ACTUAL QUESTIONS WITH CORRECT ANSWERS
Question 1.
What is organizational behavior?
ANSWER
The study of factors that have an impact on how people and groups act, think, feel, and respond to
work and organizations, and how orgs. respond
Question 2.
How and why does OB determine the effectiveness of an organization?
ANSWER
If you can predict why an employee will react/act in a certain way, you'll be able to help manage and
control their results/actions
Question 3.
Why is a working knowledge of OB important to organizations and employees?
ANSWER
OB provides Tools that allow people to understand, analyze, and describe behavior in orgs & helps
managers to improve, enhance, and change outcomes
Question 4.
What is an organization?
ANSWER
A group of people that come together to achieve a common purpose or goals
Question 5.
What are the different types of organizations & How do you measure success of each of these
types?
ANSWER
For Profit - maximize profits is their measure of success Nonprofit - measured by how effective the
service they provide is
Question 6.
What is Management?
ANSWER
The process of planning, organizing, leading, and controlling an orgs human, financial, material, and
other resources to increase its effectiveness
1
, Question 7.
Why do Managers need to study Organizational Behavior?
ANSWER
To understand behavior in orgs To learn to use and apply concepts, theories, and techniques to
improve, enhance, change behavior To enable managers to direct and supervise employee
performance
Question 8.
Manager?
ANSWER
Informational Decisional
Question 9.
Managerial Roles: Interpersonal
ANSWER
Motivate, lead, direct, give guidance
Question 10.
Managerial Roles: Informational
ANSWER
Collect info and share with your team
Question 11.
Managerial Roles: Decisional
ANSWER
Make tough decisions 70% of managers daily time = spent on decision making (ex. Who do i fire?
How should I motivate them? When should the new product be released?)
Question 12.
What are the major OB challenges in today's changing environment that confront
organizations?
ANSWER
Changing social/cultural environment (diversity) Evolving global environment (global
differences/learning) Advancing Information Technology (innovation) Shifting work relationships
(leadership/empowerment)
2
ACTUAL QUESTIONS WITH CORRECT ANSWERS
Question 1.
What is organizational behavior?
ANSWER
The study of factors that have an impact on how people and groups act, think, feel, and respond to
work and organizations, and how orgs. respond
Question 2.
How and why does OB determine the effectiveness of an organization?
ANSWER
If you can predict why an employee will react/act in a certain way, you'll be able to help manage and
control their results/actions
Question 3.
Why is a working knowledge of OB important to organizations and employees?
ANSWER
OB provides Tools that allow people to understand, analyze, and describe behavior in orgs & helps
managers to improve, enhance, and change outcomes
Question 4.
What is an organization?
ANSWER
A group of people that come together to achieve a common purpose or goals
Question 5.
What are the different types of organizations & How do you measure success of each of these
types?
ANSWER
For Profit - maximize profits is their measure of success Nonprofit - measured by how effective the
service they provide is
Question 6.
What is Management?
ANSWER
The process of planning, organizing, leading, and controlling an orgs human, financial, material, and
other resources to increase its effectiveness
1
, Question 7.
Why do Managers need to study Organizational Behavior?
ANSWER
To understand behavior in orgs To learn to use and apply concepts, theories, and techniques to
improve, enhance, change behavior To enable managers to direct and supervise employee
performance
Question 8.
Manager?
ANSWER
Informational Decisional
Question 9.
Managerial Roles: Interpersonal
ANSWER
Motivate, lead, direct, give guidance
Question 10.
Managerial Roles: Informational
ANSWER
Collect info and share with your team
Question 11.
Managerial Roles: Decisional
ANSWER
Make tough decisions 70% of managers daily time = spent on decision making (ex. Who do i fire?
How should I motivate them? When should the new product be released?)
Question 12.
What are the major OB challenges in today's changing environment that confront
organizations?
ANSWER
Changing social/cultural environment (diversity) Evolving global environment (global
differences/learning) Advancing Information Technology (innovation) Shifting work relationships
(leadership/empowerment)
2
