ASAP PACE CERTIFICATION SET 2
QUESTIONS WITH ANSWERS GRADED A+
✔✔Personality - ✔✔Combination of characteristics or qualities that form an individual's
distinctive character
✔✔Persuasion - ✔✔Convincing someone to do something, typically through reasoning
or argument
✔✔Influence - ✔✔Capacity to affect the people and things around you
✔✔Setting Limits - ✔✔Acknowledge the request > State what you can do > Negotiate
as needed
✔✔Managing Up - ✔✔Ability to influence someone who has authority over you
✔✔Self-Fulfilling Prophecy (Developing Confidence) - ✔✔Show confidence > positive
affirmation > feel confident > positive affirmation
✔✔Elements of Confidence - ✔✔Capability
Self-presentation
Mindset
✔✔Business Writing Process - ✔✔Prepare > Produce > Proof
✔✔Business Writing Process: Prepare Element - ✔✔The purpose
The reader
The information
Outlining
✔✔Business Writing Process: Produce Element - ✔✔Create first draft
Remove distractions
Utilize templates
Stop self-criticism
Take breaks
✔✔Business Writing Process: Proof Element - ✔✔Read aloud
Print
Don't rely on computer
Get an outside perspective
✔✔Business Writing Process: Common Errors / Mistakes - ✔✔Spelling
Grammar
Vocabulary
,Style
Format
✔✔Email Etiquette Elements - ✔✔Choose recipients carefully
Create effective subject
Use proper etiquette (greetings and closings)
Simplify and shorten
Use formatting features (with caution)
✔✔Instant Message - ✔✔Ideal for quick, one-off interactions that are of an immediate
nature - always an interruption
✔✔Social Media - ✔✔Assume anything you post is public and will remain online forever
✔✔Self-Promotion - ✔✔Art of communicating your value to others
✔✔Your Brand - ✔✔What people say about you when you're not in the room
✔✔Networking - ✔✔Act or process of expanding your professional connections
✔✔Effective - ✔✔Successful in producing desired or intended goals and results
✔✔Efficient - ✔✔Achieving maximum productivity with minimum wasted effort or
expense (relationship between inputs and outputs)
✔✔Project - ✔✔Fixed time frame
Temporary
Specific pre-defined purpose
Distinct results
High impact/risk
Multi-step
Interconnected tasks
Require involvement of others
✔✔Task - ✔✔Ongoing time frame
More routine and operational
Limited impact/risk
Single step
Completed by one person
✔✔Project Owner - ✔✔Person who initiates or sponsors the project and defines high-
level requirements
✔✔Stakeholder - ✔✔People impacted by the outcome of the project
, ✔✔Deliverables - ✔✔Specific, tangible outcomes produced as a result of the project
✔✔Scope - ✔✔Goals and parameters of a project
✔✔Project Success Factors - ✔✔Was it completed?
On (or under) budget?
On time?
Did it meet the original goal or stated business objective?
✔✔5 Stages of Project Management - ✔✔1. Initiating
2. Planning (longest)
3. Executing (delegation)
4. Monitoring and Controlling
5. Closing
✔✔Precedent Task - ✔✔Must be completed before another task can be done
✔✔Dependent Task - ✔✔Can only be done after another task is completed
✔✔Concurrent Task - ✔✔Can be completed at the same time as another task
✔✔Safety Margin - ✔✔Additional time added to estimates to deal with the unexpected
(50%)
✔✔Switch Tasking - ✔✔Rapidly switching from one task to another
✔✔Background Tasking - ✔✔Tasks that can be done simultaneously because one or
both of them does not require mental effort
✔✔Serial Tasking - ✔✔Completing one task after another in order of priority
✔✔Rapid Refocus - ✔✔Ability to focus fully on the task at hand and then smoothly
transition that concentration wholly to the next task
✔✔Batching - ✔✔Process of doing all items that are similar in nature in one period of
time to reduce ramp up and slow down time
✔✔Time Blocking - ✔✔Marking time on the calendar to focus on one specific item or a
batch of items
✔✔Parkinson's Law - ✔✔Work will expand or contrast to fill the time available for its
completion
✔✔Systems Components - ✔✔1. Clear (mapped out step by step)
QUESTIONS WITH ANSWERS GRADED A+
✔✔Personality - ✔✔Combination of characteristics or qualities that form an individual's
distinctive character
✔✔Persuasion - ✔✔Convincing someone to do something, typically through reasoning
or argument
✔✔Influence - ✔✔Capacity to affect the people and things around you
✔✔Setting Limits - ✔✔Acknowledge the request > State what you can do > Negotiate
as needed
✔✔Managing Up - ✔✔Ability to influence someone who has authority over you
✔✔Self-Fulfilling Prophecy (Developing Confidence) - ✔✔Show confidence > positive
affirmation > feel confident > positive affirmation
✔✔Elements of Confidence - ✔✔Capability
Self-presentation
Mindset
✔✔Business Writing Process - ✔✔Prepare > Produce > Proof
✔✔Business Writing Process: Prepare Element - ✔✔The purpose
The reader
The information
Outlining
✔✔Business Writing Process: Produce Element - ✔✔Create first draft
Remove distractions
Utilize templates
Stop self-criticism
Take breaks
✔✔Business Writing Process: Proof Element - ✔✔Read aloud
Don't rely on computer
Get an outside perspective
✔✔Business Writing Process: Common Errors / Mistakes - ✔✔Spelling
Grammar
Vocabulary
,Style
Format
✔✔Email Etiquette Elements - ✔✔Choose recipients carefully
Create effective subject
Use proper etiquette (greetings and closings)
Simplify and shorten
Use formatting features (with caution)
✔✔Instant Message - ✔✔Ideal for quick, one-off interactions that are of an immediate
nature - always an interruption
✔✔Social Media - ✔✔Assume anything you post is public and will remain online forever
✔✔Self-Promotion - ✔✔Art of communicating your value to others
✔✔Your Brand - ✔✔What people say about you when you're not in the room
✔✔Networking - ✔✔Act or process of expanding your professional connections
✔✔Effective - ✔✔Successful in producing desired or intended goals and results
✔✔Efficient - ✔✔Achieving maximum productivity with minimum wasted effort or
expense (relationship between inputs and outputs)
✔✔Project - ✔✔Fixed time frame
Temporary
Specific pre-defined purpose
Distinct results
High impact/risk
Multi-step
Interconnected tasks
Require involvement of others
✔✔Task - ✔✔Ongoing time frame
More routine and operational
Limited impact/risk
Single step
Completed by one person
✔✔Project Owner - ✔✔Person who initiates or sponsors the project and defines high-
level requirements
✔✔Stakeholder - ✔✔People impacted by the outcome of the project
, ✔✔Deliverables - ✔✔Specific, tangible outcomes produced as a result of the project
✔✔Scope - ✔✔Goals and parameters of a project
✔✔Project Success Factors - ✔✔Was it completed?
On (or under) budget?
On time?
Did it meet the original goal or stated business objective?
✔✔5 Stages of Project Management - ✔✔1. Initiating
2. Planning (longest)
3. Executing (delegation)
4. Monitoring and Controlling
5. Closing
✔✔Precedent Task - ✔✔Must be completed before another task can be done
✔✔Dependent Task - ✔✔Can only be done after another task is completed
✔✔Concurrent Task - ✔✔Can be completed at the same time as another task
✔✔Safety Margin - ✔✔Additional time added to estimates to deal with the unexpected
(50%)
✔✔Switch Tasking - ✔✔Rapidly switching from one task to another
✔✔Background Tasking - ✔✔Tasks that can be done simultaneously because one or
both of them does not require mental effort
✔✔Serial Tasking - ✔✔Completing one task after another in order of priority
✔✔Rapid Refocus - ✔✔Ability to focus fully on the task at hand and then smoothly
transition that concentration wholly to the next task
✔✔Batching - ✔✔Process of doing all items that are similar in nature in one period of
time to reduce ramp up and slow down time
✔✔Time Blocking - ✔✔Marking time on the calendar to focus on one specific item or a
batch of items
✔✔Parkinson's Law - ✔✔Work will expand or contrast to fill the time available for its
completion
✔✔Systems Components - ✔✔1. Clear (mapped out step by step)
