ENG1504
EXAM PACK
,ENG1504 2025 OCT - NOV EXAMINATION PAPER
PRACTISING WORKPLACE ENGLISH
EXAM ANSWERS
QUESTION 1: REVISED EMAIL
Writing
Concerns Regarding Vehicle Service and Repairs
Dear Mr Thandanani,
I am writing to bring to your attention concerns regarding the service and repairs carried
out on our panel van at Flashycars Workshop on 22 September 2025.
The vehicle was booked for servicing and for the repair of its rear brake lights. Although
Mr Thakhani indicated that he would inspect the vehicle and report back to us, this did
not happen. When the vehicle was used for deliveries the following day, we discovered
that the plugs had not been replaced and that the rear brake lights were still not
functioning. The brake lights do not illuminate when the brake pedal is depressed, which
presents a serious safety concern.
We are concerned that these issues remain unresolved despite paying approximately
R8 320 for the service and repairs. We would appreciate your assistance in
investigating the matter and arranging for the outstanding repairs to be completed as
soon as possible.
We value our business relationship with Flashycars Workshop and trust that this matter
can be resolved promptly.
Yours sincerely,
,Mr Sign
Manager
Boys-be-Boys Courier Services
This version removes irrelevant and inappropriate remarks, corrects the language,
adopts a professional tone, and presents the complaint logically.
QUESTION 2: INVESTIGATIVE REPORT
INVESTIGATION INTO THE DELAYED REFURBISHMENT OF THE BIG-THREE
SAFARI LODGE
INVESTIGATION INTO THE DELAYED REFURBISHMENT OF THE BIG-THREE
SAFARI LODGE IN MARY ALBERTSON
1. TERMS OF REFERENCE
On 1 September 2025, Ms Sangweni, Chief Executive Officer (CEO) of The Big-Three
Safari Lodge, commissioned the secretary of the lodge to investigate the possible
factors responsible for the delay in completing the planned refurbishment of the lodge.
The investigation was prompted by the report that only 40% of the refurbishment work
had been completed, despite the scheduled completion date of 31 October 2025. The
purpose of the investigation was to establish the factors contributing to the delay and to
provide recommendations for addressing the situation.
The completed report and recommendations are to be submitted to Ms Sangweni by 30
September 2025.
2. PROCEDURES
2.1 Review of the refurbishment schedule
, The original refurbishment plan and project schedule were examined to establish the
scope of the work, planned completion date and progress achieved.
2.2 Inspection of the refurbishment areas
The reception area, restaurant, swimming pools and guest rooms were inspected to
establish the physical condition of the facilities and the extent of the outstanding work.
2.3 Interviews with relevant personnel
Interviews were conducted with the building inspector, Project Manager and selected
employees involved in the refurbishment to obtain information about the progress of the
project and possible causes of delays.
2.4 Examination of project records
Available project records, including maintenance documents, progress reports and
related administrative records, were examined to identify factors that may have affected
the progress of the refurbishment.
3. FINDINGS
3.1 Progress against the refurbishment schedule
The refurbishment was scheduled for completion by 31 October 2025. However, at the
strategic planning meeting on 1 September 2025, it was reported that only 40% of the
work had been completed. This indicated that the project was significantly behind
schedule.
3.2 Condition of the refurbishment areas
The inspection established that substantial refurbishment work remained outstanding in
the reception area, restaurant, swimming pools and guest rooms. The unfinished work
in these areas would affect the lodge's readiness to reopen to the public.
EXAM PACK
,ENG1504 2025 OCT - NOV EXAMINATION PAPER
PRACTISING WORKPLACE ENGLISH
EXAM ANSWERS
QUESTION 1: REVISED EMAIL
Writing
Concerns Regarding Vehicle Service and Repairs
Dear Mr Thandanani,
I am writing to bring to your attention concerns regarding the service and repairs carried
out on our panel van at Flashycars Workshop on 22 September 2025.
The vehicle was booked for servicing and for the repair of its rear brake lights. Although
Mr Thakhani indicated that he would inspect the vehicle and report back to us, this did
not happen. When the vehicle was used for deliveries the following day, we discovered
that the plugs had not been replaced and that the rear brake lights were still not
functioning. The brake lights do not illuminate when the brake pedal is depressed, which
presents a serious safety concern.
We are concerned that these issues remain unresolved despite paying approximately
R8 320 for the service and repairs. We would appreciate your assistance in
investigating the matter and arranging for the outstanding repairs to be completed as
soon as possible.
We value our business relationship with Flashycars Workshop and trust that this matter
can be resolved promptly.
Yours sincerely,
,Mr Sign
Manager
Boys-be-Boys Courier Services
This version removes irrelevant and inappropriate remarks, corrects the language,
adopts a professional tone, and presents the complaint logically.
QUESTION 2: INVESTIGATIVE REPORT
INVESTIGATION INTO THE DELAYED REFURBISHMENT OF THE BIG-THREE
SAFARI LODGE
INVESTIGATION INTO THE DELAYED REFURBISHMENT OF THE BIG-THREE
SAFARI LODGE IN MARY ALBERTSON
1. TERMS OF REFERENCE
On 1 September 2025, Ms Sangweni, Chief Executive Officer (CEO) of The Big-Three
Safari Lodge, commissioned the secretary of the lodge to investigate the possible
factors responsible for the delay in completing the planned refurbishment of the lodge.
The investigation was prompted by the report that only 40% of the refurbishment work
had been completed, despite the scheduled completion date of 31 October 2025. The
purpose of the investigation was to establish the factors contributing to the delay and to
provide recommendations for addressing the situation.
The completed report and recommendations are to be submitted to Ms Sangweni by 30
September 2025.
2. PROCEDURES
2.1 Review of the refurbishment schedule
, The original refurbishment plan and project schedule were examined to establish the
scope of the work, planned completion date and progress achieved.
2.2 Inspection of the refurbishment areas
The reception area, restaurant, swimming pools and guest rooms were inspected to
establish the physical condition of the facilities and the extent of the outstanding work.
2.3 Interviews with relevant personnel
Interviews were conducted with the building inspector, Project Manager and selected
employees involved in the refurbishment to obtain information about the progress of the
project and possible causes of delays.
2.4 Examination of project records
Available project records, including maintenance documents, progress reports and
related administrative records, were examined to identify factors that may have affected
the progress of the refurbishment.
3. FINDINGS
3.1 Progress against the refurbishment schedule
The refurbishment was scheduled for completion by 31 October 2025. However, at the
strategic planning meeting on 1 September 2025, it was reported that only 40% of the
work had been completed. This indicated that the project was significantly behind
schedule.
3.2 Condition of the refurbishment areas
The inspection established that substantial refurbishment work remained outstanding in
the reception area, restaurant, swimming pools and guest rooms. The unfinished work
in these areas would affect the lodge's readiness to reopen to the public.
