FLETC BOP Final Exam Prep 2026/2027 –
Latest Updated Study Guide & Practice
Q&A
Intervene, take responsibility for resolving the situation,
Get both sides of the story - correct answer-What responsibilities do a
correctional workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - correct answer-What are the four main points to
remember about communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - correct answer-Your overall body language
makes a big difference and encouraging someone to talk to you what are some
key things to remember?
Paraphrasing and reflecting - correct answer-What to techniques is involved in
responding
, During the convo - correct answer-When does paraphrasing occur?
At the end of the conversation - correct answer-When does summarizing occur?
Rephrasing the message in your own words - correct answer-What is
paraphrasing?
Deals with emotions - correct answer-What is reflecting?
Way to go about getting information from someone - correct answer-What is
probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information -
correct answer-What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back
to the other party for clarification - correct answer-What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - correct answer-What are the steps on how to obtain
closure?
Latest Updated Study Guide & Practice
Q&A
Intervene, take responsibility for resolving the situation,
Get both sides of the story - correct answer-What responsibilities do a
correctional workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - correct answer-What are the four main points to
remember about communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - correct answer-Your overall body language
makes a big difference and encouraging someone to talk to you what are some
key things to remember?
Paraphrasing and reflecting - correct answer-What to techniques is involved in
responding
, During the convo - correct answer-When does paraphrasing occur?
At the end of the conversation - correct answer-When does summarizing occur?
Rephrasing the message in your own words - correct answer-What is
paraphrasing?
Deals with emotions - correct answer-What is reflecting?
Way to go about getting information from someone - correct answer-What is
probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information -
correct answer-What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back
to the other party for clarification - correct answer-What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - correct answer-What are the steps on how to obtain
closure?
