IFSTA FIRE OFFICER II UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● Coaching is a process of:
Answer: directing an individual's skills performance.
●● Managing the behavior of personnel begins with preventing:
Answer: disruptive behavior
●● Which type of evaluation is ongoing throughout an employee's
career?
Answer: formative
●● Written policies and procedures outline the organization's
expectations based on the:
Answer: organizational model and the strategic and operational plans
●● Which collection of people make up a formal group?
Answer: An emergency response unit whose individual members
interact to meet common goals in the organization's mission, policies,
and procedures.
, ●● When planning corrective actions, company officers should consult
the organization's policies and procedures to:
Answer: identify the violated policy or procedure and it's recommended
corrective actions.
●● Discipline in the fire and emergency services is designed to:
Answer: provide positive motivation.
●● Which document can be used during a performance evaluation to
describe the employee's duties and responsibilities?
Answer: Job description
●● Company officers should choose the most effective out of the six
available types of power to:
Answer: lead and motivate personnel
●● What is one of the greatest influences on a group's success?
Answer: Group image
●● A key element for recruiting and retention of volunteer fire and
emergency services personnel is:
Answer: helping volunteers attain personal goals
QUESTIONS AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● Coaching is a process of:
Answer: directing an individual's skills performance.
●● Managing the behavior of personnel begins with preventing:
Answer: disruptive behavior
●● Which type of evaluation is ongoing throughout an employee's
career?
Answer: formative
●● Written policies and procedures outline the organization's
expectations based on the:
Answer: organizational model and the strategic and operational plans
●● Which collection of people make up a formal group?
Answer: An emergency response unit whose individual members
interact to meet common goals in the organization's mission, policies,
and procedures.
, ●● When planning corrective actions, company officers should consult
the organization's policies and procedures to:
Answer: identify the violated policy or procedure and it's recommended
corrective actions.
●● Discipline in the fire and emergency services is designed to:
Answer: provide positive motivation.
●● Which document can be used during a performance evaluation to
describe the employee's duties and responsibilities?
Answer: Job description
●● Company officers should choose the most effective out of the six
available types of power to:
Answer: lead and motivate personnel
●● What is one of the greatest influences on a group's success?
Answer: Group image
●● A key element for recruiting and retention of volunteer fire and
emergency services personnel is:
Answer: helping volunteers attain personal goals
