U HAUL EHS 138A CT QUESTIONS AND
SOLUTIONS GRADED A+
◉ What percentage of your scheduled education classes must be
attended?
Answer: 100%
◉ What is an entity number?
Answer: Identification numbers assigned to each U-Haul location
◉ Why are Soft Top SUV's not permitted to tow U-Haul trailers or
towing devices?
Answer: These vehicles offer less collision and ejection protection
◉ You may use Cross Contact on www.uhaul.net to answer the
following question: What is the "Preferred Method of Contact" for
entity number 769053?
Answer: Messenger
◉ Which of the following towing combinations is permitted?
Answer: 1. Penske Truck towing a 4x8 Van Trailer
2. Penske Truck towing a 6x12 Van Trailer
,◉ Once signed into www. uhaul.net, what option would you select to
download the Learning Guide?
Answer: Publications
◉ All staff should follow the chain of command before escalating the
issues to a higher level of management.
Answer: True
◉ Your caller states they have a Patriot Truck with a dead battery.
How should you assist the customer?
Answer: Refer the customer to U-Haul Roadside Assistance for
further assistance.
◉ Your caller states they have a small business and are inquiring
about advertising solutions. How should you assist the customer?
Answer: Refer the customer to Patriot Truck Leasing at 1-877-844-
7446
◉ Your customer needs to keep their dispatched one-way rental for
two additional days. What is the correct course of action?
Answer: Refer the customer to the destination Scheduling Office
, ◉ If a file is assigned to a U-Haul Dealer, which personnel should be
emailed when a customer disputes a resolution (Select all that
apply)
Answer: Area Field Manager/ Marketing Company President
◉ For which reasons would a dispatched intown rental NOT be
extended (Select all that apply)
Answer: "Do Not Extend rental" message
Equipment recovery was notified
Equipment was reported stolen
a police report was filed
certified demand letter was requested, approved, or sent
◉ What do the terms "not covered" or "not assigned" mean as it
relates to the Equipment Scheduling Log?
Answer: Traffic still has to find a pick up location for the customer
◉ Your one-way customer has been assigned to drop off at entity
number 837054. the customer is requesting to drop off at another
location across town. What is the correct course of action?
Answer: Refer the customer to the destination Traffic Office for
assistance
SOLUTIONS GRADED A+
◉ What percentage of your scheduled education classes must be
attended?
Answer: 100%
◉ What is an entity number?
Answer: Identification numbers assigned to each U-Haul location
◉ Why are Soft Top SUV's not permitted to tow U-Haul trailers or
towing devices?
Answer: These vehicles offer less collision and ejection protection
◉ You may use Cross Contact on www.uhaul.net to answer the
following question: What is the "Preferred Method of Contact" for
entity number 769053?
Answer: Messenger
◉ Which of the following towing combinations is permitted?
Answer: 1. Penske Truck towing a 4x8 Van Trailer
2. Penske Truck towing a 6x12 Van Trailer
,◉ Once signed into www. uhaul.net, what option would you select to
download the Learning Guide?
Answer: Publications
◉ All staff should follow the chain of command before escalating the
issues to a higher level of management.
Answer: True
◉ Your caller states they have a Patriot Truck with a dead battery.
How should you assist the customer?
Answer: Refer the customer to U-Haul Roadside Assistance for
further assistance.
◉ Your caller states they have a small business and are inquiring
about advertising solutions. How should you assist the customer?
Answer: Refer the customer to Patriot Truck Leasing at 1-877-844-
7446
◉ Your customer needs to keep their dispatched one-way rental for
two additional days. What is the correct course of action?
Answer: Refer the customer to the destination Scheduling Office
, ◉ If a file is assigned to a U-Haul Dealer, which personnel should be
emailed when a customer disputes a resolution (Select all that
apply)
Answer: Area Field Manager/ Marketing Company President
◉ For which reasons would a dispatched intown rental NOT be
extended (Select all that apply)
Answer: "Do Not Extend rental" message
Equipment recovery was notified
Equipment was reported stolen
a police report was filed
certified demand letter was requested, approved, or sent
◉ What do the terms "not covered" or "not assigned" mean as it
relates to the Equipment Scheduling Log?
Answer: Traffic still has to find a pick up location for the customer
◉ Your one-way customer has been assigned to drop off at entity
number 837054. the customer is requesting to drop off at another
location across town. What is the correct course of action?
Answer: Refer the customer to the destination Traffic Office for
assistance
