IAHSS FULL STUDY GUIDE FULLY SOLVED EXAM
PAPER GRADED A+
◉ What must the primary overriding concern of any security
department be?
A. Its image
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security
services
D. Cost-effectiveness.
Answer: B. The safety and well-being of anyone in the facility must
the primary overriding concern of any security department .
◉ Which of the following are skills a security professional should
have and use at all times?
A. Good observation skills
B. Good communications skills
C. Tolerance
D. All of the Above.
Answer: D. ALL OF THE ABOVE: A security professional should have
and use GOOD OBSERVATION SKILLS, GOOD COMMUNICATIONS
SKILLS AND TOLERANCE at all times.
,◉ Why are vendors potentially a high security risk to a healthcare
facility?
A. Vendors often have access to sensitive areas yet staff of the
healthcare organization may know very little about vendors'
backgrounds
B. Vendors typically drive large vehicles that can conceal large
amounts of stolen property or contraband.
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products that could be
targeted for theft..
Answer: A. Vendors are potentially a high security risk to a
healthcare facility because VENDORS OFTEN HAVE ACCESS TO
SENSITIVE AREAS YET STAFF OF THE HEALTHCARE
ORGANIZATION MAY KNOW VERY LITTLE ABOUT VENDORS'
BACKGROUNDS.
◉ In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
,C. Attending physician
D. The patient, provided he or she is developmentally mature and
competent to do so..
Answer: D. In the patient- and family-centered care philosophy, THE
PATIENT, determines which individuals are part of the patient's
family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE AND
COMPETENT TO DO SO.
◉ Which of the following is NOT an example of an external
customer?
A. Patients
B. Vendors
C. Employees
D. Regulatory agencies.
Answer: C. EMPLOYEES is not an example of an external customer.
◉ Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
A. Clean uniform
B. Wearing the uniform shirt outside of the trousers
C. Well-cared for uniform
D. Shined footwear.
, Answer: B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE
TROUSERS does NOT help the security uniform communicate an
appropriate message to the public.
◉ Which of the following is NOT an example of undesirable behavior
and demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence.
Answer: D. CONFIDENCE is NOT an example of an undesirable
behavior and demeanor in a security officer.
◉ What is the relationship between employees and management
sometimes called?
A. Employee relations
B. Confidentiality
C. Family Interaction
D. Tense conversation.
Answer: A. The relationship between employees and management is
sometimes called EMPLOYEE RELATIONS.
◉ Which of the following may union members NOT do during
picketing?
PAPER GRADED A+
◉ What must the primary overriding concern of any security
department be?
A. Its image
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security
services
D. Cost-effectiveness.
Answer: B. The safety and well-being of anyone in the facility must
the primary overriding concern of any security department .
◉ Which of the following are skills a security professional should
have and use at all times?
A. Good observation skills
B. Good communications skills
C. Tolerance
D. All of the Above.
Answer: D. ALL OF THE ABOVE: A security professional should have
and use GOOD OBSERVATION SKILLS, GOOD COMMUNICATIONS
SKILLS AND TOLERANCE at all times.
,◉ Why are vendors potentially a high security risk to a healthcare
facility?
A. Vendors often have access to sensitive areas yet staff of the
healthcare organization may know very little about vendors'
backgrounds
B. Vendors typically drive large vehicles that can conceal large
amounts of stolen property or contraband.
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products that could be
targeted for theft..
Answer: A. Vendors are potentially a high security risk to a
healthcare facility because VENDORS OFTEN HAVE ACCESS TO
SENSITIVE AREAS YET STAFF OF THE HEALTHCARE
ORGANIZATION MAY KNOW VERY LITTLE ABOUT VENDORS'
BACKGROUNDS.
◉ In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
,C. Attending physician
D. The patient, provided he or she is developmentally mature and
competent to do so..
Answer: D. In the patient- and family-centered care philosophy, THE
PATIENT, determines which individuals are part of the patient's
family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE AND
COMPETENT TO DO SO.
◉ Which of the following is NOT an example of an external
customer?
A. Patients
B. Vendors
C. Employees
D. Regulatory agencies.
Answer: C. EMPLOYEES is not an example of an external customer.
◉ Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
A. Clean uniform
B. Wearing the uniform shirt outside of the trousers
C. Well-cared for uniform
D. Shined footwear.
, Answer: B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE
TROUSERS does NOT help the security uniform communicate an
appropriate message to the public.
◉ Which of the following is NOT an example of undesirable behavior
and demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence.
Answer: D. CONFIDENCE is NOT an example of an undesirable
behavior and demeanor in a security officer.
◉ What is the relationship between employees and management
sometimes called?
A. Employee relations
B. Confidentiality
C. Family Interaction
D. Tense conversation.
Answer: A. The relationship between employees and management is
sometimes called EMPLOYEE RELATIONS.
◉ Which of the following may union members NOT do during
picketing?
