TIPS PREMIUM EXAM PREP GUIDE WITH
COMPLETE QUESTIONS AND ACCURATE
ANSWERS
◉ If you have doubts about serving alcohol to a particular guest
who is escalating the situation it is probably safer to serve
Answer: False
◉ Select all of the safe service guidelines the bartender used
Answer: Offer food
noted behavioral cues and intoxication rate factors
◉ Select all the safe service guidelines the bartender used
Answer: Offer alternatives
did not back down
called for assistance
refused service
noted behavioral cues and intoxication rate factors
◉ Select all the safe service guidelines the bartender used
Answer: Offered alternatives
enlisted help from guests friend
refused service
, noted behavioral cues and intoxication rate factors
◉ When would you ask for a second form of ID
Answer: When you need to verify the primary ID and need further
proof of identity
◉ Which of the following statements uses clear and direct speech
Answer: I am sorry but i can't serve you any alcohol
◉ Select all the statements that are examples of effective i
statements
Answer: I am sorry but i can't serve you another drink
i would be happy to bring you soda or juice
legally i am not allowed to serve you another drink
◉ Which of the following statements effectively used the first
person I without judging or threatening the guest
Answer: I am sorry but i need to see an ID before i serve you
alcohol
◉ Which of these is NOT an acceptable reason to provide for
refusing alcohol service to a guest
Answer: You have been here to long
COMPLETE QUESTIONS AND ACCURATE
ANSWERS
◉ If you have doubts about serving alcohol to a particular guest
who is escalating the situation it is probably safer to serve
Answer: False
◉ Select all of the safe service guidelines the bartender used
Answer: Offer food
noted behavioral cues and intoxication rate factors
◉ Select all the safe service guidelines the bartender used
Answer: Offer alternatives
did not back down
called for assistance
refused service
noted behavioral cues and intoxication rate factors
◉ Select all the safe service guidelines the bartender used
Answer: Offered alternatives
enlisted help from guests friend
refused service
, noted behavioral cues and intoxication rate factors
◉ When would you ask for a second form of ID
Answer: When you need to verify the primary ID and need further
proof of identity
◉ Which of the following statements uses clear and direct speech
Answer: I am sorry but i can't serve you any alcohol
◉ Select all the statements that are examples of effective i
statements
Answer: I am sorry but i can't serve you another drink
i would be happy to bring you soda or juice
legally i am not allowed to serve you another drink
◉ Which of the following statements effectively used the first
person I without judging or threatening the guest
Answer: I am sorry but i need to see an ID before i serve you
alcohol
◉ Which of these is NOT an acceptable reason to provide for
refusing alcohol service to a guest
Answer: You have been here to long
