NCOA DLC Exam Questions with Verified
Correct Answers
Words like discrimination, oppression, dominance, subordination, heterosexism,
racism, or male privilege are defined as which of the following?
Language of diversity
What is one of the problems with the "good person/bad person" paradigm of diversity?
Human beings need bias to survive
Which of the following best identifies attitudes and biases beyond our regular
perception of ourselves and others?
Hidden beliefs
What determines whether something or someone is safe before we can even begin to
consciously decide?
Danger detector
According to the Unconscious Bias lesson, what is the most effective tool available for
testing one's own Unconscious Bias?
Implicit Association Test
Having a sense of familiarity or a background of comfort of one person during a job
interview is an example of which of the following?
Affinity bias
One example of how the Organizational Unconscious Bias can have a negative impact
on the workplace is:
,Flexible work arrangements
Which of the following best identifies Micro-Affirmations?
Apparently small acts that are ephemeral and hard-to-see
According to the Special Case Study, Chubb, what is the first step in tackling workplace
bias?
Provide an open channel of communication for employees
According to "Top 10 Ways to Combat Hidden Bias" by Howard Ross, which of the
following should be used since different departments might have different issues?
Ensure anonymous employee surveys are conducted company-wide
To build trust within their section TSgt Velez strives to show that they have a genuine
concern for their follower's well-being. They start taking the time to try and understand
their needs and provide support as needed.
This scenario BEST describes which Practical Approach for building trust?
Show that you care about your subordinates
SSgt Perry feels their leader constantly pushes them towards their passions and that
they genuinely care about them. Recently they have felt a strong emotional connection
when it comes to trusting their leader.
This scenario BEST describes which level of the Trust Triangle?
Personal Trust
TSgt Greene knows that they are always on a stage being watched by their
subordinates. That their personal emotions and behaviors impact the trust followers
have in them. TSgt Greene has grown to understand that they must be cautious of
, displays of anger, panic, and regret.
This scenario BEST describes what type of emotions?
Incidental Emotions
During a conversation about the recent breach of trust, SSgt Jones tells SrA Johnson,
"To ensure it does not happen again, I am going to put a policy in place to repair trust.
This should prevent future breaches in the short-term."
SSgt Jones' comments BEST explain which of the following behavioral repair tactics?
Controls
During a conversation about a trust issue between SSgt Withers and their subordinate,
TSgt Allen reminds SSgt Withers of the importance of a careful approach to this verbal
repair tactic. Explaining the effectiveness of this tactic depends on the individual
understanding, the delivery, and the severity of the transgression.
TSgt Allen's statement BEST explains which of the following verbal repair tactics?
Apology
This type of commitment involves a more calculative decision to stay with an
organization based on the perceived costs of leaving. This might include factors like
financial benefits, career opportunities, or the lack of job alternatives. Here, Airmen
remain because they feel they need to.
Continuance
This type of commitment is driven by a sense of obligation. It might stem from personal
ethics, a feeling of indebtedness for opportunities given, or societal norms. Airmen with
a strong normative commitment stay because they feel they ought to.
Normative
Correct Answers
Words like discrimination, oppression, dominance, subordination, heterosexism,
racism, or male privilege are defined as which of the following?
Language of diversity
What is one of the problems with the "good person/bad person" paradigm of diversity?
Human beings need bias to survive
Which of the following best identifies attitudes and biases beyond our regular
perception of ourselves and others?
Hidden beliefs
What determines whether something or someone is safe before we can even begin to
consciously decide?
Danger detector
According to the Unconscious Bias lesson, what is the most effective tool available for
testing one's own Unconscious Bias?
Implicit Association Test
Having a sense of familiarity or a background of comfort of one person during a job
interview is an example of which of the following?
Affinity bias
One example of how the Organizational Unconscious Bias can have a negative impact
on the workplace is:
,Flexible work arrangements
Which of the following best identifies Micro-Affirmations?
Apparently small acts that are ephemeral and hard-to-see
According to the Special Case Study, Chubb, what is the first step in tackling workplace
bias?
Provide an open channel of communication for employees
According to "Top 10 Ways to Combat Hidden Bias" by Howard Ross, which of the
following should be used since different departments might have different issues?
Ensure anonymous employee surveys are conducted company-wide
To build trust within their section TSgt Velez strives to show that they have a genuine
concern for their follower's well-being. They start taking the time to try and understand
their needs and provide support as needed.
This scenario BEST describes which Practical Approach for building trust?
Show that you care about your subordinates
SSgt Perry feels their leader constantly pushes them towards their passions and that
they genuinely care about them. Recently they have felt a strong emotional connection
when it comes to trusting their leader.
This scenario BEST describes which level of the Trust Triangle?
Personal Trust
TSgt Greene knows that they are always on a stage being watched by their
subordinates. That their personal emotions and behaviors impact the trust followers
have in them. TSgt Greene has grown to understand that they must be cautious of
, displays of anger, panic, and regret.
This scenario BEST describes what type of emotions?
Incidental Emotions
During a conversation about the recent breach of trust, SSgt Jones tells SrA Johnson,
"To ensure it does not happen again, I am going to put a policy in place to repair trust.
This should prevent future breaches in the short-term."
SSgt Jones' comments BEST explain which of the following behavioral repair tactics?
Controls
During a conversation about a trust issue between SSgt Withers and their subordinate,
TSgt Allen reminds SSgt Withers of the importance of a careful approach to this verbal
repair tactic. Explaining the effectiveness of this tactic depends on the individual
understanding, the delivery, and the severity of the transgression.
TSgt Allen's statement BEST explains which of the following verbal repair tactics?
Apology
This type of commitment involves a more calculative decision to stay with an
organization based on the perceived costs of leaving. This might include factors like
financial benefits, career opportunities, or the lack of job alternatives. Here, Airmen
remain because they feel they need to.
Continuance
This type of commitment is driven by a sense of obligation. It might stem from personal
ethics, a feeling of indebtedness for opportunities given, or societal norms. Airmen with
a strong normative commitment stay because they feel they ought to.
Normative
