TICO COMPLETE EXAMINATION TEST
QUESTIONS WITH VERIFIED SOLUTIONS
●● When a registered Ontario travel agency/website has gone bankrupt,
in which scenario would a consumer be reimbursed by the
Compensation Fund?
a) Travel services were not provided because a hotel in northern Ontario
declared bankruptcy
b) A Mediterranean cruise was won by a consumer as a prize in a
fundraising raffle in Ontario, but the travel services will not be provided
c) A package tour of the Canadian Rockies was purchased by a
consumer from the bankrupt registered travel agency/website but not
provided to them
d) The consumer purchases travel services that were 100% non-
refundable, but they chose to cancel their trip before their travel date
Answer: A package tour of the Canadian Rockies was purchased by a
consumer from the bankrupt registered travel agency/website but not
provided to them
●● The best description of Ontario's Travel Industry Act, 2002 is that it?
a) Outlines the rights of consumers
b) Sets down the rules under which travel retailers and travel
wholesalers must operate in Ontario
c) Goes into detail to explain the content of the related regulations
,d) Provides guidelines to travel retailers and travel wholesalers about
what must be included in vacation package
Answer: b Sets down the rules under which travel retailers and travel
wholesalers must operate in Ontario
●● Before counselling or advising a customer, a travel agent must:
a) Inform the customer of any counselling fee charged
b) Show a picture of the travel service being sold
c) Advise the customer of the need for a passport or visa
d) Ask to make an imprint of the customer's credit card
Answer: a Inform the customer of any counselling fee charged
●● Sanjita Patel, an owner of a travel retailer, has decided to put an
advertisement on her website for some special local bus tours. Ontario
Regulation 26/05 requires that the advertisement shows:
a) A base price plus an itemized list of all fees, levies, service charges
and taxes
b) A total price including all fees, levies, service charges and taxes
c) A base price plus a total for all fees, levies, service charges and taxes
d) A total price with all taxes except retail sales tax and federal goods
and services
Answer: b A total price including all fees, levies, service charges and
taxes
, ●● The phrase "to regulate consumer protection by promoting
awareness, education, and compliance as part of the efficient and
effective regulation of Ontario's travel industry" is the:
a) Mission statement of the Ministry of Public and Business Service
Delivery
b) Mission statement of TICO
c) Vision statement of TICO
d) Purpose of the Travel Industry Act, 2002
Answer: b) Mission Statement of Tico
●● George Lee, a customer, has booked a package tour of British
Columbia. Which of the following is NOT required on the invoice that
the travel agency website provides to George for this booking?
a) The customer's travel dates
b) Whether insurance was accepted or declined
c) The name of the owner of the travel agency website
d) Description of the travel services
Answer: c) The name of the owner of the travel agency website
●● A customer buys a vacation package from ABC Tours on May 1. The
departure date is June 15. ABC Tours pays the travel wholesaler on May
8. On which date must the travel wholesaler produce the tickets,
vouchers, itinerary, and other related documents for the travel retailer?
a) June 1 (14 days before departure)
QUESTIONS WITH VERIFIED SOLUTIONS
●● When a registered Ontario travel agency/website has gone bankrupt,
in which scenario would a consumer be reimbursed by the
Compensation Fund?
a) Travel services were not provided because a hotel in northern Ontario
declared bankruptcy
b) A Mediterranean cruise was won by a consumer as a prize in a
fundraising raffle in Ontario, but the travel services will not be provided
c) A package tour of the Canadian Rockies was purchased by a
consumer from the bankrupt registered travel agency/website but not
provided to them
d) The consumer purchases travel services that were 100% non-
refundable, but they chose to cancel their trip before their travel date
Answer: A package tour of the Canadian Rockies was purchased by a
consumer from the bankrupt registered travel agency/website but not
provided to them
●● The best description of Ontario's Travel Industry Act, 2002 is that it?
a) Outlines the rights of consumers
b) Sets down the rules under which travel retailers and travel
wholesalers must operate in Ontario
c) Goes into detail to explain the content of the related regulations
,d) Provides guidelines to travel retailers and travel wholesalers about
what must be included in vacation package
Answer: b Sets down the rules under which travel retailers and travel
wholesalers must operate in Ontario
●● Before counselling or advising a customer, a travel agent must:
a) Inform the customer of any counselling fee charged
b) Show a picture of the travel service being sold
c) Advise the customer of the need for a passport or visa
d) Ask to make an imprint of the customer's credit card
Answer: a Inform the customer of any counselling fee charged
●● Sanjita Patel, an owner of a travel retailer, has decided to put an
advertisement on her website for some special local bus tours. Ontario
Regulation 26/05 requires that the advertisement shows:
a) A base price plus an itemized list of all fees, levies, service charges
and taxes
b) A total price including all fees, levies, service charges and taxes
c) A base price plus a total for all fees, levies, service charges and taxes
d) A total price with all taxes except retail sales tax and federal goods
and services
Answer: b A total price including all fees, levies, service charges and
taxes
, ●● The phrase "to regulate consumer protection by promoting
awareness, education, and compliance as part of the efficient and
effective regulation of Ontario's travel industry" is the:
a) Mission statement of the Ministry of Public and Business Service
Delivery
b) Mission statement of TICO
c) Vision statement of TICO
d) Purpose of the Travel Industry Act, 2002
Answer: b) Mission Statement of Tico
●● George Lee, a customer, has booked a package tour of British
Columbia. Which of the following is NOT required on the invoice that
the travel agency website provides to George for this booking?
a) The customer's travel dates
b) Whether insurance was accepted or declined
c) The name of the owner of the travel agency website
d) Description of the travel services
Answer: c) The name of the owner of the travel agency website
●● A customer buys a vacation package from ABC Tours on May 1. The
departure date is June 15. ABC Tours pays the travel wholesaler on May
8. On which date must the travel wholesaler produce the tickets,
vouchers, itinerary, and other related documents for the travel retailer?
a) June 1 (14 days before departure)
