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PHLEBOTOMY CHAPTER 3 TEST (LATEST
2025/2026 UPDATE) REAL EXAM REVISED
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Sender sends a message; receiver receives a message:receiver responds
Which of these describes the correct order of the 3 step form of communication?
A patient paces back and forth and odes not sit down at the drawing station.
This is an example of nonverbal communication:
The PBT should not offer this or any other advice to a patient
A phlebotomy technician tells a patient, "Depending on what your results are from
these tests, I'd get a second opinion." Which of the following is true?
"Tell me more about that."
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Which of these phrases best indicates that a PBT is engaging in active listening?
Clinic coordinator to a phlebotomist
"The doctor ordered a CBC, stat." This sentence would be most appropriate when
spoken by the....
9:35 p.m.
The military time notation 2135 can also be expressed as
The phlebotomy technician draws the blood right away, but a written or electronic
order must be created at some point.
What must happen after a doctor orders a blood test orally in an emergency
situation?
"Mrs.Johnson lost consciousness as the phlebotomy technician was preparing the
needle to perform a blood draw. Her head struck the supply cart. She did not bleed
and there was no bruising."
Which of the following is the most appropriate statement to put in an incident
report?
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