MGT 3613 Final | UPDATED Questions with 100% Verified Answers
Question:
CH9
Answer:
2-9
Question:
Elements of a High-Performance Work System
Answer:
1. organizational structure
2. task design
3. people
4. reward systems
5. information systems
Question:
organizational structure
Answer:
way organization groups its people into useful divisions,
departments, and reporting relationships.
Question:
Task design
Answer:
determines how details of the organization's necessary
activities will be grouped, whether into jobs or team
responsibilities
Question:
people
, Answer:
should be well suited and prepared for jobs
Question:
reward system
Answer:
encourages people to strive for objectives that support
organization's overall goals
Question:
Information System
Answer:
enabled sharing information widely
Question:
Outcomes of a high performance work system
Answer:
1. higher productivity and efficiency that contribute to higher
profits
2. high product quality
3. great customer satisfaction
4. low employee turnover
Question:
conditions that support a high performance work system
Answer:
-teamwork and empowerment
-Knowledge sharing
-job satisfaction and employee engagement
-ethics
Question:
CH10
, Answer:
11-53
Question:
Performance Management
Answer:
the process through which managers ensure that employees'
activities and outputs contribute to the organization's goals
Question:
Process of Performance Management
Answer:
6 steps
-Knowing what activities and outputs are desired
-Observing whether the activities and outputs occur
-Providing feedback to help employees meet expectations
Question:
Step 1 Performance Management Process
Answer:
Define performance outcomes for company division and
department
Question:
Step 2 Performance Management Process
Answer:
develop employee goals, behavior, and actions to achieve
outcomes
, Question:
step 3 performance management process
Answer:
provide support and ongoing performance discussions
Question:
Step 4 Performance Management Process
Answer:
evaluate performance
Question:
Step 5 Performance Management Process
Answer:
identify improvements needed
Question:
Step 6 Performance Management Process
Answer:
provide consequences for performance results
Question:
Criteria for Effective Performance Management
Answer:
1. fit with strategy
2. validity
3. reliability
4. acceptability
5. specific feedback
Question:
fit with strategy
Question:
CH9
Answer:
2-9
Question:
Elements of a High-Performance Work System
Answer:
1. organizational structure
2. task design
3. people
4. reward systems
5. information systems
Question:
organizational structure
Answer:
way organization groups its people into useful divisions,
departments, and reporting relationships.
Question:
Task design
Answer:
determines how details of the organization's necessary
activities will be grouped, whether into jobs or team
responsibilities
Question:
people
, Answer:
should be well suited and prepared for jobs
Question:
reward system
Answer:
encourages people to strive for objectives that support
organization's overall goals
Question:
Information System
Answer:
enabled sharing information widely
Question:
Outcomes of a high performance work system
Answer:
1. higher productivity and efficiency that contribute to higher
profits
2. high product quality
3. great customer satisfaction
4. low employee turnover
Question:
conditions that support a high performance work system
Answer:
-teamwork and empowerment
-Knowledge sharing
-job satisfaction and employee engagement
-ethics
Question:
CH10
, Answer:
11-53
Question:
Performance Management
Answer:
the process through which managers ensure that employees'
activities and outputs contribute to the organization's goals
Question:
Process of Performance Management
Answer:
6 steps
-Knowing what activities and outputs are desired
-Observing whether the activities and outputs occur
-Providing feedback to help employees meet expectations
Question:
Step 1 Performance Management Process
Answer:
Define performance outcomes for company division and
department
Question:
Step 2 Performance Management Process
Answer:
develop employee goals, behavior, and actions to achieve
outcomes
, Question:
step 3 performance management process
Answer:
provide support and ongoing performance discussions
Question:
Step 4 Performance Management Process
Answer:
evaluate performance
Question:
Step 5 Performance Management Process
Answer:
identify improvements needed
Question:
Step 6 Performance Management Process
Answer:
provide consequences for performance results
Question:
Criteria for Effective Performance Management
Answer:
1. fit with strategy
2. validity
3. reliability
4. acceptability
5. specific feedback
Question:
fit with strategy
