SHRM SCP COMPREHENSIVE EXAM STUDY
GUIDE WITH COMPLETE SOLUTIONS
●● Numerical Rating
Answer: Is a quantifiable measure of desired performance, and it serves
as a target for improvement.
●● Organizational Needs Assessment
Answer: Where is the training needed in the organizational level?
It defines the KSAs required as the organization prepares for the future.
●● Organizational Development (OD)
Answer: Is a complex strategy intended to change the beliefs, attitudes,
values, culture and structure of organizations so that they can better
adapt to new technologies, markets, and challenges. Organizational
Development methods are employed to improve Organizational
Effectiveness (OE).
●● Scatter diagram
Answer: Quality tool that shows possible relationships between two
variables. (e.g. Trend and Ratio) (e.g. to determine if there is a
relationship between years of experience and income level)
,●● Sample return
Answer: A measureable outcome as a result of a developed initiative.
(e.g. An average value of increased production)
●● Designing an OED Intervention
Answer: Requires determining the target audience's readiness for the
upcoming change. (Managers input is a way to diagnose their readiness
and obtaining commitment. )
●● Interpersonal Strategies
Answer: Deals with the work relationship between employees. Efforts
aimed at clarifying work expectations and norms to prevent
misunderstandings or conflicts.
●● OD/ OE involves analyzing 3 areas of an organization:
Answer: Its people, its processes, and its planning
●● Process-related performance problem
Answer: Impractical or outdated procedure are an example of process-
related problem.
●● Goldratt's Theory of constrains
Answer: The greater constraints faced by organizations come from
policies.
,●● Six Sigma
Answer: Its a set of techniques and tools for process improvement. It
was introduced by engineer Bill Smith while working at Motorola in
1986
●● Six Sigma Black Belts
Answer: Project Leaders
●● Six Sigma Green Belts
Answer: Employees
●● Organizational Structure
Answer: The Method by which work flows through an organization. It
allows group to work together within their individual functions to
manage tasks.
●● An Ombudsperson
Answer: Is a neutral party with limited powers and cannot therefore
negotiate for one party. It can investigate, the dispute, establish facts,
and refer the matter, along with the evidence, to management or to other
forms of ADR.
●● Open-door policy
, Answer: Form of dispute resolution that opens the lines of
communication within a company
●● High involvement employee
Answer: Employee involvement strategies that allow employees to
participate in managing the organization.
●● Corporate Social Responsibilities
Answer: Is a form of corporate self-regulation integrated into a business
model. CSR policy functions as a self-regulatory mechanism whereby a
business monitors and ensures its active compliance with the spirit of the
law, ethical standards and national or international norms.
●● How can training evaluations best be presented to management?
Answer: Presenting a report which shows the effect training and skill
development has had on productivity
●● Best way for an organization to determine recruiting effectiveness
Answer: Analyze Yield Ratios
●● Yield Ratios
Answer: Reflects the percentage of job candidates at the beginning of a
step in the recruiting/selection process who move on to the next step in
the process.
GUIDE WITH COMPLETE SOLUTIONS
●● Numerical Rating
Answer: Is a quantifiable measure of desired performance, and it serves
as a target for improvement.
●● Organizational Needs Assessment
Answer: Where is the training needed in the organizational level?
It defines the KSAs required as the organization prepares for the future.
●● Organizational Development (OD)
Answer: Is a complex strategy intended to change the beliefs, attitudes,
values, culture and structure of organizations so that they can better
adapt to new technologies, markets, and challenges. Organizational
Development methods are employed to improve Organizational
Effectiveness (OE).
●● Scatter diagram
Answer: Quality tool that shows possible relationships between two
variables. (e.g. Trend and Ratio) (e.g. to determine if there is a
relationship between years of experience and income level)
,●● Sample return
Answer: A measureable outcome as a result of a developed initiative.
(e.g. An average value of increased production)
●● Designing an OED Intervention
Answer: Requires determining the target audience's readiness for the
upcoming change. (Managers input is a way to diagnose their readiness
and obtaining commitment. )
●● Interpersonal Strategies
Answer: Deals with the work relationship between employees. Efforts
aimed at clarifying work expectations and norms to prevent
misunderstandings or conflicts.
●● OD/ OE involves analyzing 3 areas of an organization:
Answer: Its people, its processes, and its planning
●● Process-related performance problem
Answer: Impractical or outdated procedure are an example of process-
related problem.
●● Goldratt's Theory of constrains
Answer: The greater constraints faced by organizations come from
policies.
,●● Six Sigma
Answer: Its a set of techniques and tools for process improvement. It
was introduced by engineer Bill Smith while working at Motorola in
1986
●● Six Sigma Black Belts
Answer: Project Leaders
●● Six Sigma Green Belts
Answer: Employees
●● Organizational Structure
Answer: The Method by which work flows through an organization. It
allows group to work together within their individual functions to
manage tasks.
●● An Ombudsperson
Answer: Is a neutral party with limited powers and cannot therefore
negotiate for one party. It can investigate, the dispute, establish facts,
and refer the matter, along with the evidence, to management or to other
forms of ADR.
●● Open-door policy
, Answer: Form of dispute resolution that opens the lines of
communication within a company
●● High involvement employee
Answer: Employee involvement strategies that allow employees to
participate in managing the organization.
●● Corporate Social Responsibilities
Answer: Is a form of corporate self-regulation integrated into a business
model. CSR policy functions as a self-regulatory mechanism whereby a
business monitors and ensures its active compliance with the spirit of the
law, ethical standards and national or international norms.
●● How can training evaluations best be presented to management?
Answer: Presenting a report which shows the effect training and skill
development has had on productivity
●● Best way for an organization to determine recruiting effectiveness
Answer: Analyze Yield Ratios
●● Yield Ratios
Answer: Reflects the percentage of job candidates at the beginning of a
step in the recruiting/selection process who move on to the next step in
the process.
