NBHWC Exam Practice Questions with Verified
Correct Answers
Preparing for a coaching session (3)
1. Prepare
2. Get Present
3. Get curious
Qualities of an authentic + nurturing coaching relationship
1. Co-constructed
2. Encouraging, compassionate, caring
3. Authentic inquiry + reflections
How to develop an authentic + nurturing coaching relationship
1. Communicating genuine confidence in client's success
2. Keeping the focus on what the client wants (vs. what they do not want--approach motivation
vs avoidance motivation)
3. Listening for the client's needs
4. Telling the truth, using courage + kindness
5. listening to your intuition
unconditional positive regard
being completely accepting towards another person, without reservations -Carl Rogers (meeting
them where they are)
Coaching program guidelines
Phase 1: Prospect stage (welcome, intro coaching, payment + fees)
Phase 2: Program Startup (COACHING AGREEMENT, expectations, prepare, explore assessments,
3 mo goals, vision, action plan)
Phase 3: Ongoing coaching program
Phase 4: Coaching Program Close (explore reasons why, reflect + encourage, express gratitude)
Establishing trust + rapport
,Requires: holding unconditional positive regard, showing empathy, being a humble role model,
slowing down, under-promise + over-deliver, allow client to find answers, maintain
confidentiality, be authentic
Flow of Initial Coaching Session
1. Welcome and thank you.
2. Thank client for completing assessment.
3. Introduce yourself.
4. Review Session Agenda and get agreement
5. Explain coaching
6. Talk through confidentiality
7. Record keeping
8. Establish Coaching Contract
The Coach Model is to....
Inspire and Advocate
Design Thinking
Coach honors the principles of design that rely on: empathy, optimism, Collaboration,
Experimentalism
Time Management in the 1st coaching session
1/3 of the foundation session should be devoted to addressing each of the topics *order can be
adapted to your preference*
Wheel of life
the intent is to gain awareness and to eventually move into the direction of a more balanced
wheel instead of a jagged one
Awareness Coaching (TMSA)
Thanks
Motivation
Successes + Strength
Assessment
Wellness Vision
, Beginning of the coaching process; what they want it to look like (Write it, visualize it, or speak
it)
*complete in the present tense using I AM statements*
Identifying the Gap
Decisional Balance! Where are they vs where do they want to be. What are the costs of
changing + what are the benefits of changing
Time Management of a 30 min session
Session Opening - 7% (2 minutes)
Weekly Goal Review - 20% (6 minutes)
3 Month Goal Review - 7% (2 minutes)
Generative Moment - 40% (12 minutes)
Goal Setting - 20% (6 minutes)
Session Close - 6% (2 minutes)
Mindful Listening
Noted as the most important of all coaching skills
Weekly Goal Review
-Start with the positive!
-Address challenges and stay away from judgement
-Be the Ally not the Adversary1
-Identify strengths!
-Affirm, affirm, affirm
-Identify their % of success
--Work with clients to set goals at least 60% of the time. If goal achievement is consistently less
than 60%, the goal may be too ambitious. If goal achievement is consistently greater than 80%,
the goal may not be sufficiently ambitious.1
3 Month Goal Review
-Monthly
-Validate the relevance and make sure the weekly goals are in line with the larger vision of
where they are going.
-What was the best learning/growth experience?
-What is the level of commitment?
-AFFIRM the clients strengths, abilities or growth.
Generative Moment
Correct Answers
Preparing for a coaching session (3)
1. Prepare
2. Get Present
3. Get curious
Qualities of an authentic + nurturing coaching relationship
1. Co-constructed
2. Encouraging, compassionate, caring
3. Authentic inquiry + reflections
How to develop an authentic + nurturing coaching relationship
1. Communicating genuine confidence in client's success
2. Keeping the focus on what the client wants (vs. what they do not want--approach motivation
vs avoidance motivation)
3. Listening for the client's needs
4. Telling the truth, using courage + kindness
5. listening to your intuition
unconditional positive regard
being completely accepting towards another person, without reservations -Carl Rogers (meeting
them where they are)
Coaching program guidelines
Phase 1: Prospect stage (welcome, intro coaching, payment + fees)
Phase 2: Program Startup (COACHING AGREEMENT, expectations, prepare, explore assessments,
3 mo goals, vision, action plan)
Phase 3: Ongoing coaching program
Phase 4: Coaching Program Close (explore reasons why, reflect + encourage, express gratitude)
Establishing trust + rapport
,Requires: holding unconditional positive regard, showing empathy, being a humble role model,
slowing down, under-promise + over-deliver, allow client to find answers, maintain
confidentiality, be authentic
Flow of Initial Coaching Session
1. Welcome and thank you.
2. Thank client for completing assessment.
3. Introduce yourself.
4. Review Session Agenda and get agreement
5. Explain coaching
6. Talk through confidentiality
7. Record keeping
8. Establish Coaching Contract
The Coach Model is to....
Inspire and Advocate
Design Thinking
Coach honors the principles of design that rely on: empathy, optimism, Collaboration,
Experimentalism
Time Management in the 1st coaching session
1/3 of the foundation session should be devoted to addressing each of the topics *order can be
adapted to your preference*
Wheel of life
the intent is to gain awareness and to eventually move into the direction of a more balanced
wheel instead of a jagged one
Awareness Coaching (TMSA)
Thanks
Motivation
Successes + Strength
Assessment
Wellness Vision
, Beginning of the coaching process; what they want it to look like (Write it, visualize it, or speak
it)
*complete in the present tense using I AM statements*
Identifying the Gap
Decisional Balance! Where are they vs where do they want to be. What are the costs of
changing + what are the benefits of changing
Time Management of a 30 min session
Session Opening - 7% (2 minutes)
Weekly Goal Review - 20% (6 minutes)
3 Month Goal Review - 7% (2 minutes)
Generative Moment - 40% (12 minutes)
Goal Setting - 20% (6 minutes)
Session Close - 6% (2 minutes)
Mindful Listening
Noted as the most important of all coaching skills
Weekly Goal Review
-Start with the positive!
-Address challenges and stay away from judgement
-Be the Ally not the Adversary1
-Identify strengths!
-Affirm, affirm, affirm
-Identify their % of success
--Work with clients to set goals at least 60% of the time. If goal achievement is consistently less
than 60%, the goal may be too ambitious. If goal achievement is consistently greater than 80%,
the goal may not be sufficiently ambitious.1
3 Month Goal Review
-Monthly
-Validate the relevance and make sure the weekly goals are in line with the larger vision of
where they are going.
-What was the best learning/growth experience?
-What is the level of commitment?
-AFFIRM the clients strengths, abilities or growth.
Generative Moment
