Mana 5320 Study Guide Questions with
Verified Correct Answers
E1
The perception that effort leads to performance
E2
The perception that performance leads to an outcome
Net Preference
The average level of desire for the various outcomes
Motivation =
e1 x e2 x net preference
Diagnosing low Valence
Communication, Observation and Job Analysis
understand needs values & preferences, assess whether rewards are considered valuable
Diagnosing low expectancy
Communication, Analysis of prior effort, skills requirements analysis
Diagnosing low instrumentality
Communication, Organizational Analysis, Managerial Analysis
Consider consistency of rewards, consider trust that employees have with management
Cognitive Dissonance Theory
, the mental dissatisfaction that develops in the employees when an unfavorable comparison is
made
Festinger
Equity Theory
a theory that states that people will be motivated when they perceive that they are being
treated fairly
Stacy Adams
attribution theory
suggests that people attribute events to other events, what is the cause and effect relationship
Reasons we should measure performance and not attitude
false assumptions, measurement problem, attitudes are difficult to change, the real issue is
behavior
Herzberg's Two-Factor Theory
proposed that work satisfaction and dissatisfaction arise from two different factors - work
satisfaction from so-called motivating factors and work dissatisfaction from so-called hygiene
factors
Hygiene factors
Basic human rights, pay grade, working conditions, policies, and relationships
Decrease dissatisfaction
Verified Correct Answers
E1
The perception that effort leads to performance
E2
The perception that performance leads to an outcome
Net Preference
The average level of desire for the various outcomes
Motivation =
e1 x e2 x net preference
Diagnosing low Valence
Communication, Observation and Job Analysis
understand needs values & preferences, assess whether rewards are considered valuable
Diagnosing low expectancy
Communication, Analysis of prior effort, skills requirements analysis
Diagnosing low instrumentality
Communication, Organizational Analysis, Managerial Analysis
Consider consistency of rewards, consider trust that employees have with management
Cognitive Dissonance Theory
, the mental dissatisfaction that develops in the employees when an unfavorable comparison is
made
Festinger
Equity Theory
a theory that states that people will be motivated when they perceive that they are being
treated fairly
Stacy Adams
attribution theory
suggests that people attribute events to other events, what is the cause and effect relationship
Reasons we should measure performance and not attitude
false assumptions, measurement problem, attitudes are difficult to change, the real issue is
behavior
Herzberg's Two-Factor Theory
proposed that work satisfaction and dissatisfaction arise from two different factors - work
satisfaction from so-called motivating factors and work dissatisfaction from so-called hygiene
factors
Hygiene factors
Basic human rights, pay grade, working conditions, policies, and relationships
Decrease dissatisfaction
