911- Officer National Certification Study Guide 2026
update|comprehensive questions and verified answers (complete
solutions) A+ GRADE!!
T or F: A 9-1-1 Officer can be found guilty of willful neglect (gross negligence) if they fail to follow agency
procedures during a 9-1-1 call - (answer)True
T or F: Tipping off someone about a criminal investigation is a misdemeanor - (answer)False
T or F: If you query the state teletype system to check a license plate or a criminal history fr a friend who
is not in law enforcement, you can be prosecuted for a felony - (answer)True
List three branches of the federal government - (answer)Executive, Legislative, and Judicial
T or F: Petty theft is a felony - (answer)False
T or F: Aggravated assault and/or battery is a felony - (answer)True
The typical full-time fire department (from the course manual) is typically segmented by the following
method:
A. District, personnel, station
B. District, battalion, company
C. District, organization, personnel - (answer)B- District, battalion, company
The first priority of the 9-1-1 Officer - (answer)Obtain and verify the location of the emergency
The second priority of the 9-1-1 Officer on an Emergency Call - (answer)Determine the type of call
, 911- Officer National Certification Study Guide 2026
update|comprehensive questions and verified answers (complete
solutions) A+ GRADE!!
The three basic elements of a telecommunication system are
A. Optical fiber, Network, Modern
B. Signal, Channel, ATM
C. Transmitter, transmission medium, receiver - (answer)C- Transmitter, transmission medium, receiver
List the two emergency response modes - (answer)Emergency
Non-Emergency
List two enhancements to a basic 9-1-1 system that makes it an Enhanced 9-1-1 (E9-1-1) - (answer)Ani
and Ali
The person who sends information - (answer)Sender
The content of information sent by sender - (answer)Message
The response from the receiver back to sender which the sender uses to ensure understanding -
(answer)Feedback
The person who receives the information sent - (answer)Receiver
Select the types of TDD calls a cell taker may receive
A. A recorder spoken announcement to the call taker that a TDD call is being placed, such as "HEARING
IMPAIRED CALLER USE TDD"
update|comprehensive questions and verified answers (complete
solutions) A+ GRADE!!
T or F: A 9-1-1 Officer can be found guilty of willful neglect (gross negligence) if they fail to follow agency
procedures during a 9-1-1 call - (answer)True
T or F: Tipping off someone about a criminal investigation is a misdemeanor - (answer)False
T or F: If you query the state teletype system to check a license plate or a criminal history fr a friend who
is not in law enforcement, you can be prosecuted for a felony - (answer)True
List three branches of the federal government - (answer)Executive, Legislative, and Judicial
T or F: Petty theft is a felony - (answer)False
T or F: Aggravated assault and/or battery is a felony - (answer)True
The typical full-time fire department (from the course manual) is typically segmented by the following
method:
A. District, personnel, station
B. District, battalion, company
C. District, organization, personnel - (answer)B- District, battalion, company
The first priority of the 9-1-1 Officer - (answer)Obtain and verify the location of the emergency
The second priority of the 9-1-1 Officer on an Emergency Call - (answer)Determine the type of call
, 911- Officer National Certification Study Guide 2026
update|comprehensive questions and verified answers (complete
solutions) A+ GRADE!!
The three basic elements of a telecommunication system are
A. Optical fiber, Network, Modern
B. Signal, Channel, ATM
C. Transmitter, transmission medium, receiver - (answer)C- Transmitter, transmission medium, receiver
List the two emergency response modes - (answer)Emergency
Non-Emergency
List two enhancements to a basic 9-1-1 system that makes it an Enhanced 9-1-1 (E9-1-1) - (answer)Ani
and Ali
The person who sends information - (answer)Sender
The content of information sent by sender - (answer)Message
The response from the receiver back to sender which the sender uses to ensure understanding -
(answer)Feedback
The person who receives the information sent - (answer)Receiver
Select the types of TDD calls a cell taker may receive
A. A recorder spoken announcement to the call taker that a TDD call is being placed, such as "HEARING
IMPAIRED CALLER USE TDD"
