PGA LEVEL 3 HUMAN RESOURCES
MANAGEMENT AND SUPERVISING AND
DELEGATING EXAMS SET FULL QUESTIONS
AND COMPLETE SOLUTIONS
●● How should the complexity of a task be handled if a performer is
learning something new?
Answer: Start simply, basics first.
●● What expectations should a manager's performance standards
reflect?
Answer: Quality, timeliness, and initiative
●● What element of the performance system describes the job task?
Answer: Performance expectations
●● What is the recommended guideline a manager should use if an
employee's actual performance differs from expected performance?
Answer: The performance system
●● How should resources be allocated to avoid overwhelming a
performer?
,Answer: Make performer aware of available recourses. Involve
performer in allocation.
●● What types of resources are needed to carry out the facility's mission
and financial goals?
Answer: Material, physical, human, financial, and time based
●● The golf shop merchandise operation is underperforming to revenue
projections and inventory management challenges are occurring. What
type of resources could best resolve these problems?
Answer: Material, physical, and human
●● Which element of the performance system is being utilized when
managers communicate the information needed for a performer to
complete a task?
Answer: Performance expectations
●● Why would an audible thermometer need to be used to identify the
appropriate temperature of food related to input?
Answer: Audible thermometer is cue for action. Input is signal for
action. Consists of cues that are presented in the system.
●● A hydraulic leak is discovered when using a triplex mower on the
greens. What type of input amplifier can be implemented to minimize
the problem?
, Answer: Provide on the spot coaching, develop a checklist, or job aide
that is easily accessible
●● What is defined as the information, circumstances, or events that
signal a performer to tale the appropriate action?
Answer: Input
●● When conducting a junior event, twenty juniors pre-registered and
forty-five attended on the day of the event. This prompted the facility to
increase the professional staff by two teachers to accommodate the
volume of juniors. In this example, what type of input signaled
appropriate action?
Answer: Circumstance
●● What should a manager do when a performer has difficulty
recognizing when to take action on a specific task?
Answer: The manager may need to amplify the input to make sure that is
it noticed.
●● What type of consequence happens when a chef experiences
gratification after presenting an elegant surf and turf dinner during the
ladies' member-guest event?
Answer: Internal (psychological)
MANAGEMENT AND SUPERVISING AND
DELEGATING EXAMS SET FULL QUESTIONS
AND COMPLETE SOLUTIONS
●● How should the complexity of a task be handled if a performer is
learning something new?
Answer: Start simply, basics first.
●● What expectations should a manager's performance standards
reflect?
Answer: Quality, timeliness, and initiative
●● What element of the performance system describes the job task?
Answer: Performance expectations
●● What is the recommended guideline a manager should use if an
employee's actual performance differs from expected performance?
Answer: The performance system
●● How should resources be allocated to avoid overwhelming a
performer?
,Answer: Make performer aware of available recourses. Involve
performer in allocation.
●● What types of resources are needed to carry out the facility's mission
and financial goals?
Answer: Material, physical, human, financial, and time based
●● The golf shop merchandise operation is underperforming to revenue
projections and inventory management challenges are occurring. What
type of resources could best resolve these problems?
Answer: Material, physical, and human
●● Which element of the performance system is being utilized when
managers communicate the information needed for a performer to
complete a task?
Answer: Performance expectations
●● Why would an audible thermometer need to be used to identify the
appropriate temperature of food related to input?
Answer: Audible thermometer is cue for action. Input is signal for
action. Consists of cues that are presented in the system.
●● A hydraulic leak is discovered when using a triplex mower on the
greens. What type of input amplifier can be implemented to minimize
the problem?
, Answer: Provide on the spot coaching, develop a checklist, or job aide
that is easily accessible
●● What is defined as the information, circumstances, or events that
signal a performer to tale the appropriate action?
Answer: Input
●● When conducting a junior event, twenty juniors pre-registered and
forty-five attended on the day of the event. This prompted the facility to
increase the professional staff by two teachers to accommodate the
volume of juniors. In this example, what type of input signaled
appropriate action?
Answer: Circumstance
●● What should a manager do when a performer has difficulty
recognizing when to take action on a specific task?
Answer: The manager may need to amplify the input to make sure that is
it noticed.
●● What type of consequence happens when a chef experiences
gratification after presenting an elegant surf and turf dinner during the
ladies' member-guest event?
Answer: Internal (psychological)
