PGA LEVEL 3 HUMAN RESOURCES
MANAGEMENT AND SUPERVISING AND
DELEGATING ACTUAL TEST PAPER
QUESTIONS AND ANSWERS
●● How should resources be allocated to avoid overwhelming a
performer?
Answer: Make them aware of what is available
●● What should a manager do when a performer has difficulty
recognizing when to act on a specific task?
Answer: Take a specific direction
●● A team member sets the holes correctly and is assigned this task
routinely. What is the result of this?
Answer: Reinforced the desired outcome
●● How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage?
Answer: Explain feedback and consequences
●● How can managers communicate that they want to work with the
performer to ensure success?
,Answer: Feedback is clear
●● What guidelines apply when a manager uses the supporting strategy?
Answer: Capable and motivated
●● What guideline is used with the convincing strategy because the
employee is resistant?
Answer: Help overcome resistance and give resources to do the job
●● What strategy is used by the head pro when requested solutions by
his assistant?
Answer: Supporting
●● What strategy is used with employees who are experienced but
unwilling?
Answer: Involving
●● What action increases the chances of finding a solution that satisfies
all parties?
Answer: Address the problem early
●● During joint problem solving, why is it important to state the
problem in relation to the expectations?
,Answer: To avoid blame
●● What manager behavior is appropriate during termination?
Answer: Considerate, clear, decisive
●● F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics?
Answer: Measure, evaluate, act
●● What is food cost control?
Answer: Management and procedures to regulate costs
●● What is the most important consideration when forecasting number
of staff and scheduling?
Answer: Provide the service, minimal payroll
●● Which condition enhances the benefits of mental practice?
Answer: Cognitive hypothesis
●● What is an effective means to help a beginner use motor imagery to
improve?
Answer: Combine with physical performance
, ●● What optimizes performance when combining mental and physical
practice?
Answer: Recall past shots, execute prior memory
●● What conditions lead to greater learning transfer?
Answer: Same/similar conditions
●● What approach is recommended to optimize learning transfer of a
golf skill?
Answer: Transfer skill at similar level in transfer learning
●● What are two major ways to structure swing change movements
through rehearsal?
Answer: Skills practice and transfer practice
●● What should a coach do when a student gets mad a swing change
does not work?
Answer: Accept blame, remind them they agreed to it
●● What step in pre shot routine is helpful to a player who wants to trust
their swing?
Answer: Positive self-talk
MANAGEMENT AND SUPERVISING AND
DELEGATING ACTUAL TEST PAPER
QUESTIONS AND ANSWERS
●● How should resources be allocated to avoid overwhelming a
performer?
Answer: Make them aware of what is available
●● What should a manager do when a performer has difficulty
recognizing when to act on a specific task?
Answer: Take a specific direction
●● A team member sets the holes correctly and is assigned this task
routinely. What is the result of this?
Answer: Reinforced the desired outcome
●● How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage?
Answer: Explain feedback and consequences
●● How can managers communicate that they want to work with the
performer to ensure success?
,Answer: Feedback is clear
●● What guidelines apply when a manager uses the supporting strategy?
Answer: Capable and motivated
●● What guideline is used with the convincing strategy because the
employee is resistant?
Answer: Help overcome resistance and give resources to do the job
●● What strategy is used by the head pro when requested solutions by
his assistant?
Answer: Supporting
●● What strategy is used with employees who are experienced but
unwilling?
Answer: Involving
●● What action increases the chances of finding a solution that satisfies
all parties?
Answer: Address the problem early
●● During joint problem solving, why is it important to state the
problem in relation to the expectations?
,Answer: To avoid blame
●● What manager behavior is appropriate during termination?
Answer: Considerate, clear, decisive
●● F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics?
Answer: Measure, evaluate, act
●● What is food cost control?
Answer: Management and procedures to regulate costs
●● What is the most important consideration when forecasting number
of staff and scheduling?
Answer: Provide the service, minimal payroll
●● Which condition enhances the benefits of mental practice?
Answer: Cognitive hypothesis
●● What is an effective means to help a beginner use motor imagery to
improve?
Answer: Combine with physical performance
, ●● What optimizes performance when combining mental and physical
practice?
Answer: Recall past shots, execute prior memory
●● What conditions lead to greater learning transfer?
Answer: Same/similar conditions
●● What approach is recommended to optimize learning transfer of a
golf skill?
Answer: Transfer skill at similar level in transfer learning
●● What are two major ways to structure swing change movements
through rehearsal?
Answer: Skills practice and transfer practice
●● What should a coach do when a student gets mad a swing change
does not work?
Answer: Accept blame, remind them they agreed to it
●● What step in pre shot routine is helpful to a player who wants to trust
their swing?
Answer: Positive self-talk
