AVIXA CTS UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● Where can candidates find the most up-to-date CTS Candidate
Handbook?
Answer: On the AVIXA website at www.AVIXA.org
●● What is the purpose of the CTS certification?
Answer: To validate the knowledge and skills of technology
professionals.
●● What is the first step in the CTS application process?
Answer: Submit a CTS application.
●● What should candidates do if they need special accommodations for
the exam?
Answer: Submit a request for special accommodations.
●● What is the fee schedule related to?
Answer: The costs associated with taking the CTS exam.
,●● What happens if a candidate does not show up for their exam
appointment?
Answer: They are subject to no-show policies.
●● What is the purpose of the appeals process in the CTS certification?
Answer: To address eligibility, certification, and renewal disputes.
●● What is included in the CTS General Exam Content Outline?
Answer: A detailed breakdown of the topics covered in the exam.
●● What is the significance of the Certification Committee's mission
statement?
Answer: It outlines the goals and responsibilities of the committee
overseeing the certification.
●● What is the renewal policy for CTS certification?
Answer: Requirements and procedures for maintaining certification
status.
●● What should candidates do if they need to change their contact
information?
Answer: Submit a request for address, name, or contact information
changes.
,●● What is the purpose of the Code of Ethics and Conduct complaint
process?
Answer: To handle complaints regarding ethical violations by certified
individuals.
●● What is the significance of the confidentiality policy in the CTS
program?
Answer: It ensures that candidate information is kept private and secure.
●● What are the eligibility requirements for the CTS certification?
Answer: Specific criteria that candidates must meet to qualify for the
exam.
●● What is the role of the Certification Committee regarding education?
Answer: To establish standards for education related to the certification.
●● What should candidates expect on the day of the exam?
Answer: Detailed procedures for check-in and taking the exam at the
testing center.
●● What is the process for retesting if a candidate does not pass the
exam?
Answer: Guidelines for scheduling a retest after failing the exam.
, ●● What is the purpose of the sample questions section in the
handbook?
Answer: To provide candidates with examples of the types of questions
they may encounter on the exam.
●● What does the term 'auditing of applications' refer to?
Answer: The process of reviewing applications for accuracy and
compliance.
●● What is the significance of the trademarks and copyrights section?
Answer: It outlines the ownership and protection of intellectual property
related to the CTS certification.
●● What is the process for obtaining duplicate or replacement
certificates?
Answer: Steps for requesting a new certificate if the original is lost or
damaged.
●● What are emerging economy discounts?
Answer: Reduced fees for candidates from emerging economies.
●● What is the importance of the appeals for certification section?
Answer: It provides a pathway for candidates to contest certification
decisions.
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● Where can candidates find the most up-to-date CTS Candidate
Handbook?
Answer: On the AVIXA website at www.AVIXA.org
●● What is the purpose of the CTS certification?
Answer: To validate the knowledge and skills of technology
professionals.
●● What is the first step in the CTS application process?
Answer: Submit a CTS application.
●● What should candidates do if they need special accommodations for
the exam?
Answer: Submit a request for special accommodations.
●● What is the fee schedule related to?
Answer: The costs associated with taking the CTS exam.
,●● What happens if a candidate does not show up for their exam
appointment?
Answer: They are subject to no-show policies.
●● What is the purpose of the appeals process in the CTS certification?
Answer: To address eligibility, certification, and renewal disputes.
●● What is included in the CTS General Exam Content Outline?
Answer: A detailed breakdown of the topics covered in the exam.
●● What is the significance of the Certification Committee's mission
statement?
Answer: It outlines the goals and responsibilities of the committee
overseeing the certification.
●● What is the renewal policy for CTS certification?
Answer: Requirements and procedures for maintaining certification
status.
●● What should candidates do if they need to change their contact
information?
Answer: Submit a request for address, name, or contact information
changes.
,●● What is the purpose of the Code of Ethics and Conduct complaint
process?
Answer: To handle complaints regarding ethical violations by certified
individuals.
●● What is the significance of the confidentiality policy in the CTS
program?
Answer: It ensures that candidate information is kept private and secure.
●● What are the eligibility requirements for the CTS certification?
Answer: Specific criteria that candidates must meet to qualify for the
exam.
●● What is the role of the Certification Committee regarding education?
Answer: To establish standards for education related to the certification.
●● What should candidates expect on the day of the exam?
Answer: Detailed procedures for check-in and taking the exam at the
testing center.
●● What is the process for retesting if a candidate does not pass the
exam?
Answer: Guidelines for scheduling a retest after failing the exam.
, ●● What is the purpose of the sample questions section in the
handbook?
Answer: To provide candidates with examples of the types of questions
they may encounter on the exam.
●● What does the term 'auditing of applications' refer to?
Answer: The process of reviewing applications for accuracy and
compliance.
●● What is the significance of the trademarks and copyrights section?
Answer: It outlines the ownership and protection of intellectual property
related to the CTS certification.
●● What is the process for obtaining duplicate or replacement
certificates?
Answer: Steps for requesting a new certificate if the original is lost or
damaged.
●● What are emerging economy discounts?
Answer: Reduced fees for candidates from emerging economies.
●● What is the importance of the appeals for certification section?
Answer: It provides a pathway for candidates to contest certification
decisions.
