AVIXA CTS COMPREHENSIVE EXAM
QUESTIONS AND CORRECT ANSWERS
STUDY GUIDE
●● A client requires a new boardroom. The sales person and engineer
are sent to the premises to survey the facility and discuss the opportunity
with the client. This process is best described as a ____
- Cost Analysis
- Functional Analysis
- Needs Analysis
- Control Analysis
Answer: Needs Analysis
●● When designing a client's new training room, the MOST important
information would come from the
- client's checklist of preferred equipment
,- end-user descriptions of how the room will be utilized
- architectural drawings of the building
- feedback from the benchmarking site visit
Answer: end-user descriptions of how the room will be utilized
●● When establishing initial contact with a client, try to develop a
relationship early on with the:
- Chief operating officer
- Information technology manager
- Stakeholders
- Purchasing manager
Answer: Stakeholders
●● When creating an AV solution for a client, the first step should be
- creating a quote
,- Proposing a technology
- reviewing existing infrastructure
- Gathering application requirements
Answer: Gathering application requirements
●● AV professionals determine the end user's needs by examining three
things: the required applications, the tasks, and the:
- Overall design concept
- Budget
- Technologies
- Functions to support the applications
Answer: Functions to support the applications
●● What is the BEST way to determine how reverberant a space is?
- Clap your hands and listen for an echo
- Ask the client if anyone has complained that the room is too noisy
- Use an RT60 meter
, - Use a DB SPL meter
Answer: Use an RT60 meter
●● __ is the process of examining methods, techniques, and principles
from peer organizations and facilities.
- Schematic Design
- Punching a system
- Benchmarking
-Schematic Design
Answer: Benchmarking
●● When working with a client what should be AVOIDED to ensure that
you are communicating effectively?
- Using diagrams and drawings as a reference
- Industry slang terms and jargon
- Plain language
- Demonstrating abstract concepts with real life examples
Answer: Industry slang terms and jargon
QUESTIONS AND CORRECT ANSWERS
STUDY GUIDE
●● A client requires a new boardroom. The sales person and engineer
are sent to the premises to survey the facility and discuss the opportunity
with the client. This process is best described as a ____
- Cost Analysis
- Functional Analysis
- Needs Analysis
- Control Analysis
Answer: Needs Analysis
●● When designing a client's new training room, the MOST important
information would come from the
- client's checklist of preferred equipment
,- end-user descriptions of how the room will be utilized
- architectural drawings of the building
- feedback from the benchmarking site visit
Answer: end-user descriptions of how the room will be utilized
●● When establishing initial contact with a client, try to develop a
relationship early on with the:
- Chief operating officer
- Information technology manager
- Stakeholders
- Purchasing manager
Answer: Stakeholders
●● When creating an AV solution for a client, the first step should be
- creating a quote
,- Proposing a technology
- reviewing existing infrastructure
- Gathering application requirements
Answer: Gathering application requirements
●● AV professionals determine the end user's needs by examining three
things: the required applications, the tasks, and the:
- Overall design concept
- Budget
- Technologies
- Functions to support the applications
Answer: Functions to support the applications
●● What is the BEST way to determine how reverberant a space is?
- Clap your hands and listen for an echo
- Ask the client if anyone has complained that the room is too noisy
- Use an RT60 meter
, - Use a DB SPL meter
Answer: Use an RT60 meter
●● __ is the process of examining methods, techniques, and principles
from peer organizations and facilities.
- Schematic Design
- Punching a system
- Benchmarking
-Schematic Design
Answer: Benchmarking
●● When working with a client what should be AVOIDED to ensure that
you are communicating effectively?
- Using diagrams and drawings as a reference
- Industry slang terms and jargon
- Plain language
- Demonstrating abstract concepts with real life examples
Answer: Industry slang terms and jargon
