State Farm Auto Exam Updated Actual Questions and Correct
Answers (2026-2027)
Question 1.
Competitive Bids
Correct Answer: The competitive bid process requires that two or more repairers
submit competitive estimates or "bids" for a specific repair job. The amount of
the low, complete bid is generally considered to be the "competitive" price and
is used as the basis for settlement. In all cases, the vehicle owner selects the
facility that will perform repairs.
Question 2.
PCPs
Correct Answer: State Farm uses a continuous survey that gives repairers the
opportunity to provide information online. The repairer information is used to
determine labor rates and material pricing levels that reflect prevailing prices in
that area. PCPs are determined by analyzing information provided by repairers
that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Question 3.
Select Service Program
Correct Answer: In some market areas, repairers have been selected to
participate in State Farm's Select Service Program. The program is designed to
enhance claim service, increase efficiency, and afford customers an opportunity
to select qualified repairers to inspect and estimate vehicle damage
, Question 4.
Paintless Dent repair
Correct Answer: Paintless Dent Repair (PDR) is an industry recognized repair
process that involves the removal of hail dents or other types of damage from
metal exterior surface panels without disturbing the vehicle's finish. In most
cases, this procedure involves the use of specialized tools to apply pressure to
the backside of the panel to remove surface imperfections. Other techniques
may be used to repair damage from the topside of the panel, depending on the
size and location of the damage. By using either of these techniques, the
technician is able to restore panel appearance which eliminates the need for
refinishing the panel's surface area. The PDR process is often used to repair hail
damage or other similar dents that occur when an outer panel strikes (or is
struck by) an object that has not compromised the finish of the panel. Since the
outer finish of the panel has not been disturbed, it eliminates the refinishing
process and may allow for repairs to be completed in a more timely and cost
effective manner.
Question 5.
ICAR
Correct Answer: Inter Industry Conference on Auto Collision Repair.
Question 6.
Determining Repair Costs
Correct Answer: The prices we pay for most repair operations will be determined
from printed or electronic collision estimating guides and repair facility survey
results. However, it is not possible to determine the cost of every repair
operation from these sources. For example, when estimating a sheet metal or
other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local
market to repair the vehicle in a quality manner.
Question 7.
Estimats are based on
Correct Answer: Estimates written or approved by State Farm are based on
labor rates and repair costs not to exceed what is charged by a majority of the
repair market in a given area.
Answers (2026-2027)
Question 1.
Competitive Bids
Correct Answer: The competitive bid process requires that two or more repairers
submit competitive estimates or "bids" for a specific repair job. The amount of
the low, complete bid is generally considered to be the "competitive" price and
is used as the basis for settlement. In all cases, the vehicle owner selects the
facility that will perform repairs.
Question 2.
PCPs
Correct Answer: State Farm uses a continuous survey that gives repairers the
opportunity to provide information online. The repairer information is used to
determine labor rates and material pricing levels that reflect prevailing prices in
that area. PCPs are determined by analyzing information provided by repairers
that meet the Equipment/Capabilities Criteria listed on the Repair Facility
Survey form
Question 3.
Select Service Program
Correct Answer: In some market areas, repairers have been selected to
participate in State Farm's Select Service Program. The program is designed to
enhance claim service, increase efficiency, and afford customers an opportunity
to select qualified repairers to inspect and estimate vehicle damage
, Question 4.
Paintless Dent repair
Correct Answer: Paintless Dent Repair (PDR) is an industry recognized repair
process that involves the removal of hail dents or other types of damage from
metal exterior surface panels without disturbing the vehicle's finish. In most
cases, this procedure involves the use of specialized tools to apply pressure to
the backside of the panel to remove surface imperfections. Other techniques
may be used to repair damage from the topside of the panel, depending on the
size and location of the damage. By using either of these techniques, the
technician is able to restore panel appearance which eliminates the need for
refinishing the panel's surface area. The PDR process is often used to repair hail
damage or other similar dents that occur when an outer panel strikes (or is
struck by) an object that has not compromised the finish of the panel. Since the
outer finish of the panel has not been disturbed, it eliminates the refinishing
process and may allow for repairs to be completed in a more timely and cost
effective manner.
Question 5.
ICAR
Correct Answer: Inter Industry Conference on Auto Collision Repair.
Question 6.
Determining Repair Costs
Correct Answer: The prices we pay for most repair operations will be determined
from printed or electronic collision estimating guides and repair facility survey
results. However, it is not possible to determine the cost of every repair
operation from these sources. For example, when estimating a sheet metal or
other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local
market to repair the vehicle in a quality manner.
Question 7.
Estimats are based on
Correct Answer: Estimates written or approved by State Farm are based on
labor rates and repair costs not to exceed what is charged by a majority of the
repair market in a given area.
