Therapeutic Crisis Intervention (TCI) Study Guide | Training & Exam Review | 2026

Therapeutic,./Crisis,./Intervention,./(TCI)


Setting,./Conditions,./-,./correct,./answer,./✔ ✔
Any,./thing,./that,./makes,./challenging,./behavior,./more,./or,./less,./likely,./to,./oc
cur,./


1),./Relationship-based,./(excessive,./controls,,./"us,./versus,./them")
2),./Program,./related,./(routine,,./staffing,,./activities)
3),./Environment,./(hot,,./crowded)
4),./Personal,./(illness,,./medication,,./trauma)
5),./Organizational,./Culture,./(control,./oriented,,./poor,./communication)


The,./stress,./model,./of,./crisis,./-,./correct,./answer,./✔ ✔
Precrisis,./state,./(baseline)——>,./triggering,./event,./(agitation)—-
>,./escalation,./phase,./(aggression)—>,./outburst,./(violence)—->,./recovery


Four,./questions,./we,./ask,./ourselves,./in,./a,./crisis,./situation,./-,./correct,./answer,./
✔ ✔ -,./what,./am,./I,./feeling,./now,./

, -,./what,./does,./this,./young,./person,./feel,,./need,,./or,./what
-,./how,./is,./the,./environment,./affecting,./the,./young,./person,./
-,./how,./do,./I,./respond,./best



name,./the,./pain,./based,./behaviors,./-,./correct,./answer,./✔ ✔ -
,./impulsive,./outbursts



-,./aggression,./
-,./running,./away
-,./self,./injury,./
-,./defiance
-,./inability,./to,./regulate,./emotions,./
-,./trauma,./re,./enactment


Nonverbal,./considerations,./staff,./should,./consider,./-,./correct,./answer,./✔
✔ -,./silence,./

-,./nods
-,./facial,./expression
-,./eye,./contact


What,./are,./the,./behavior,./support,./techniques,./(least,./to,./most,./intrusive),./-
,./correct,./answer,./✔ ✔ -
,./managing,./the,./environment,./(remove,./things,./and,./ppl)