Therapeutic,./Crisis,./Intervention,./Module,./3:,./De-escalating,./the,./crisis
Active,./Listening,./-,./correct,./answer,./✔ ✔
1.,./identifies,./and,./validates,./feelings,./
2.,./reduces,./defensiveness,./
3.,./promotes,./change,./
4.,./communicates,./that,./we,./care,./and,./understand
5.,./is,./an,./effective,./co-regulation,./strategy,./
6.,./helps,./young,./people,./talk,./out,./rather,./than,./act,./out
non-verbal,./techniques,./-,./correct,./answer,./✔ ✔ 1.,./silence
2.,./nods
3.,./facial,./expression
4.,./eye,./contact
meaning,./in,./spoken,./communication,./during,./times,./of,./crisis,./-
,./correct,./answer,./✔ ✔ 1.,./facial,./expression=,./55%
2.,./tone,./of,./voice,./=,./38%
3.,./words,./=,./7%
Active,./Listening,./-,./correct,./answer,./✔ ✔
1.,./identifies,./and,./validates,./feelings,./
2.,./reduces,./defensiveness,./
3.,./promotes,./change,./
4.,./communicates,./that,./we,./care,./and,./understand
5.,./is,./an,./effective,./co-regulation,./strategy,./
6.,./helps,./young,./people,./talk,./out,./rather,./than,./act,./out
non-verbal,./techniques,./-,./correct,./answer,./✔ ✔ 1.,./silence
2.,./nods
3.,./facial,./expression
4.,./eye,./contact
meaning,./in,./spoken,./communication,./during,./times,./of,./crisis,./-
,./correct,./answer,./✔ ✔ 1.,./facial,./expression=,./55%
2.,./tone,./of,./voice,./=,./38%
3.,./words,./=,./7%
