WGU D580 Capstone MIN1 Task 2 Update with complete solution
D580 Capstone
Min1 Task 2: Project Proposal
Caitlyn Whitehead
Student ID:
000900167 Mentor:
Donna Moultrie
December 8, 2025
A. Write an executive summary of the approved capstone project
Overview:
Improving operational efficiency by streamlining processes within a Primary care
clinic to reduce costs, eliminate waste, and improve overall operational efficiency
Background information/ Problem:
The primary care clinic is facing increased costs due to non-productive time,
unnecessary medical waste, and poor operational efficiency. A larger corporation
recently acquired the clinic and will need to transition to the new company’s
policies and procedures. Currently, the staff have not been using their time
productively and have a vast amount of downtime. The staff do not maintain a
proper inventory of medical supplies nor establish guidelines, which increases
their medical waste. This problem has impacted patient flow through the clinic,
leading to tasks being overlooked and resulting in poor patient outcomes and
increased labor costs. This project is the result of poor prior management, a lack
of a functional EMR system, and a lack of operational policies and procedures.
The Proposed Solution:
The organization is planning on solving the problem by implementing its current
EMR system, EPIC, in the daily workflow. The EMR will facilitate reporting of the
current census, identifying outliers, and managing front-of-house inventory. We
will review the current clinical workflow and implement the new company’s
policies and procedures. The management will implement a timekeeping system
that requires physical punches for clock-in and clock-out accountability. The new
timekeeping system will enable management to more effectively track situations in
the clinic. Delivering quality care to the patients will increase operational
efficiency and start generating positive revenue in the organization.
Feasibility:
\
, The above executive summary proposal should be a realistic approach. The new
company has a positive reputation in the community and is a trusted medical
partner with local hospital systems. The long-term viability of this proposed
improvement plan is going to yield positive results.
B. Explain the healthcare administration opportunity or area of need:
The healthcare administration opportunity of need presented in this paper is
operational efficiency. By having operational efficiency, the company will save
money, improve patient outcomes, and increase productivity. The company was
operating below its optimal performance level before the sale. The staff did not
maintain an inventory of medical supplies, which resulted in expired or
insufficient supplies when needed. The expired medications led to under- and over-
ordering of medical supplies. They did not prepare charts for time management,
which did not
\
D580 Capstone
Min1 Task 2: Project Proposal
Caitlyn Whitehead
Student ID:
000900167 Mentor:
Donna Moultrie
December 8, 2025
A. Write an executive summary of the approved capstone project
Overview:
Improving operational efficiency by streamlining processes within a Primary care
clinic to reduce costs, eliminate waste, and improve overall operational efficiency
Background information/ Problem:
The primary care clinic is facing increased costs due to non-productive time,
unnecessary medical waste, and poor operational efficiency. A larger corporation
recently acquired the clinic and will need to transition to the new company’s
policies and procedures. Currently, the staff have not been using their time
productively and have a vast amount of downtime. The staff do not maintain a
proper inventory of medical supplies nor establish guidelines, which increases
their medical waste. This problem has impacted patient flow through the clinic,
leading to tasks being overlooked and resulting in poor patient outcomes and
increased labor costs. This project is the result of poor prior management, a lack
of a functional EMR system, and a lack of operational policies and procedures.
The Proposed Solution:
The organization is planning on solving the problem by implementing its current
EMR system, EPIC, in the daily workflow. The EMR will facilitate reporting of the
current census, identifying outliers, and managing front-of-house inventory. We
will review the current clinical workflow and implement the new company’s
policies and procedures. The management will implement a timekeeping system
that requires physical punches for clock-in and clock-out accountability. The new
timekeeping system will enable management to more effectively track situations in
the clinic. Delivering quality care to the patients will increase operational
efficiency and start generating positive revenue in the organization.
Feasibility:
\
, The above executive summary proposal should be a realistic approach. The new
company has a positive reputation in the community and is a trusted medical
partner with local hospital systems. The long-term viability of this proposed
improvement plan is going to yield positive results.
B. Explain the healthcare administration opportunity or area of need:
The healthcare administration opportunity of need presented in this paper is
operational efficiency. By having operational efficiency, the company will save
money, improve patient outcomes, and increase productivity. The company was
operating below its optimal performance level before the sale. The staff did not
maintain an inventory of medical supplies, which resulted in expired or
insufficient supplies when needed. The expired medications led to under- and over-
ordering of medical supplies. They did not prepare charts for time management,
which did not
\
