LDR-303S IMPROVING
ORGANIZATIONS QUESTIONS AND
CORRECT ANSWERS
Explainsxthesxtoolssxutilizedsxtosxclarifysxandsxvalidatesxorganizationalsxproblems.sx-
sxANSWERS-
StrategicsxAlignmentsx&sxDeploymentsx(SA&D)sxissxthesxmethodsxusedsxtosxensuresxevery
onesxinsxthesxorganizationsxunderstandssxthesxprioritiessxandsxgoalssxidentifiedsxbysxseniors
xleadership.
GosxandsxSeesxproblemsxsolvingsxtool,sxleaderssxshouldsxphysicallysxgosxtosxthesxactualsxpl
ace/sourcesxofsxthesxproblemsxandsxobservesxfirst-handsxwhatsxissxtakingsxplace.
VOCsxprocesssxissxasxstructuredsxmethodsxofsxgatheringsxthesxneeds,sxwants,sxexperience
s,sxandsxexpectationssxofsxthesxcustomer.sx
ValuesxStreamsxMapssxorsxProcesssxMapssxcansxbesxusedsxtosxvisualizesxunclearsxprocess
essxandsxidentifysxareassxofsximprovement.sx
Strengths,sxWeaknesses,sxOpportunities,sxandsxThreatssx(SWOT)sxAnalysissxProvidessx
ansxobjectivesxmeanssxtosxidentifysxstrengthssxandsxweaknesses,sxopportunities,sxorsxthre
atssxthatsxmaysxneedsxtosxbesxaddressed.
DescribesxeachsxstatesxofsxValuesxStreamsxMappingsx-sxANSWERS-Current-
StatesxMapsx(Wheresxyousxare.)
Thissxmapsxissxasxvisualsxdisplaysxofsxthesxcurrentsxprocess.sxItsxidentifiessxallsxsteps,sxprovi
dessxinformation/datasxforsxeachsxstepsxfromsxstartsxtosxend.
Ideal-StatesxMapsx(Wheresxyousxwantsxtosxbe.)
Thissxmapsxshowssxhowsxthesxprocesssxshouldsxlooksxbasedsxonsxrequirements,sxstandard
s,sxdesign,sxorsxvision.sxThissxissxwhatsxthesxprocesssx"couldsxbe"sxifsxtheresxweresxnosxlimita
tions.sx
Future-StatesxMapsx(Howsxyou'resxgoingsxtosxgetsxthere.)
ThissxmapsxshowssxincrementalsxchangessxyousxwantsxtosxmakesxtosxthesxCurrent-
StatesxprocesssxtosxgetsxitsxclosersxtosxthesxIdeal-Statesxprocess.
DescribesxthesxstagessxofsxasxSWOTsxanalysissx-sxANSWERS-
1.sxGathersxthesxRightsxPeople
Gathersxpeoplesxfromsxdifferentsxpartssxofsxyoursxorganizationsxorsxinvolvementsxinsxasxpro
cess.
2.sxDrawsxyoursxSWOTsxChart
, AsxtypicalsxSWOTsxchartsxhassxfoursxquadrantssxwithsxeachsxsegmentsxlabeled.sxAdditiona
lly,sxyousxwillsxwantsxtosxidentifysxthesxtypesxofsxfactorssxyousxwantsxtosxlooksxatsxInternallysx(
Strengths/Weaknesses)sxandsxExternallysx(Opportunities/Threats).
3.sxBrainstorm
ThesxSWOTsxanalysissxissxasxbrainstormingsxtool.
4.sxSortsxandsxRanksxthesxIdeas
ForsxeachsxsectionsxofsxthesxSWOT,sxsortsxandsxprioritizesxideas.
5.sxIdentifysxAreassxofsxImprovement
ThissxissxwheresxthesxrealsxbenefitsxofsxdoingsxasxSWOTsxanalysissxcomessxin.sxYousxshould
sxbesxablesxtosxhighlightsxunusedsxstrengths,sxunseensxopportunities,sxunknownsxweaknes
ses,sxorsxupcomingsxthreats.
Describesxthesxtoolssxutilizedsxtosxbreaksxdownsxproblemssxandsxidentifysxperformancesxga
ps.sx-sxANSWERS-KeysxPerformancesxIndicatorssx(KPIs)
Asxquantifiablesxmeasuresxusedsxtosxevaluatesxthesxsuccesssxofsxansxorganization,sxemplo
yee,sxetc.sxinsxmeetingsxobjectivessxforsxperformance.
BottlenecksxAnalysis
Asxleansxmanagementsxtoolsxthatsxlookssxatsxareassxwithinsxasxprocesssxthatsxcausesxthesxw
orkflowsxtosxbecomesxbackedsxupsxwheresxworkloadssxexceedsxcapacitysxorsxthroughput.
Describesxthesxsixsxcharacteristicssxofsxwell-definedsxmetrics.sx-sxANSWERS-
Balanced,sxSpecific,sxMeasurable,sxAttainable,sxResultssxFocused,sxandsxTimelysx(B-
SMART)sxcriteria.
Describesxthesxeightsxtypessxofsxwaste.sx-sxANSWERS-
Anythingsxinsxasxprocesssxthatsxissxnotsxrequired.sxThissxincludessxdefects,sxoverproductio
n,sxwaiting,sxunusedsxtalent,sxtransportation,sxinventory,sxmotion,sxandsxextra-processing.
DescribesxthesxaspectssxofsxSMARTsxcriteria.sx-sxANSWERS-specific-sximportant-
sxthesxlesssxspecificsxasxgoalsxthesxhardersxitsxwillsxbesxtosxachieve
measurable-sxwhatsxdeterminessxsuccesssx
actionable-sxhowsxwillsxthesxgoalsxbesxachieved
sxrelavant-sxminimalsxeffortsxmaximumsxvalue
time-bound-sxprovidessxincentivesxandsxmonitorssxprogress
Describesxvarioussxrootsxcausesxanalysissxtoolssxthatsxassistsxinsxproblemsxsolvingsxefforts.
sx-sxANSWERS-Brainstormingsxissxansxinformalsxapproachsxtosxproblem-
solvingsxthatsxencouragessxyoursxteamsxtosxcomesxupsxwithsxassxmanysxideassxassxpossible
.
ORGANIZATIONS QUESTIONS AND
CORRECT ANSWERS
Explainsxthesxtoolssxutilizedsxtosxclarifysxandsxvalidatesxorganizationalsxproblems.sx-
sxANSWERS-
StrategicsxAlignmentsx&sxDeploymentsx(SA&D)sxissxthesxmethodsxusedsxtosxensuresxevery
onesxinsxthesxorganizationsxunderstandssxthesxprioritiessxandsxgoalssxidentifiedsxbysxseniors
xleadership.
GosxandsxSeesxproblemsxsolvingsxtool,sxleaderssxshouldsxphysicallysxgosxtosxthesxactualsxpl
ace/sourcesxofsxthesxproblemsxandsxobservesxfirst-handsxwhatsxissxtakingsxplace.
VOCsxprocesssxissxasxstructuredsxmethodsxofsxgatheringsxthesxneeds,sxwants,sxexperience
s,sxandsxexpectationssxofsxthesxcustomer.sx
ValuesxStreamsxMapssxorsxProcesssxMapssxcansxbesxusedsxtosxvisualizesxunclearsxprocess
essxandsxidentifysxareassxofsximprovement.sx
Strengths,sxWeaknesses,sxOpportunities,sxandsxThreatssx(SWOT)sxAnalysissxProvidessx
ansxobjectivesxmeanssxtosxidentifysxstrengthssxandsxweaknesses,sxopportunities,sxorsxthre
atssxthatsxmaysxneedsxtosxbesxaddressed.
DescribesxeachsxstatesxofsxValuesxStreamsxMappingsx-sxANSWERS-Current-
StatesxMapsx(Wheresxyousxare.)
Thissxmapsxissxasxvisualsxdisplaysxofsxthesxcurrentsxprocess.sxItsxidentifiessxallsxsteps,sxprovi
dessxinformation/datasxforsxeachsxstepsxfromsxstartsxtosxend.
Ideal-StatesxMapsx(Wheresxyousxwantsxtosxbe.)
Thissxmapsxshowssxhowsxthesxprocesssxshouldsxlooksxbasedsxonsxrequirements,sxstandard
s,sxdesign,sxorsxvision.sxThissxissxwhatsxthesxprocesssx"couldsxbe"sxifsxtheresxweresxnosxlimita
tions.sx
Future-StatesxMapsx(Howsxyou'resxgoingsxtosxgetsxthere.)
ThissxmapsxshowssxincrementalsxchangessxyousxwantsxtosxmakesxtosxthesxCurrent-
StatesxprocesssxtosxgetsxitsxclosersxtosxthesxIdeal-Statesxprocess.
DescribesxthesxstagessxofsxasxSWOTsxanalysissx-sxANSWERS-
1.sxGathersxthesxRightsxPeople
Gathersxpeoplesxfromsxdifferentsxpartssxofsxyoursxorganizationsxorsxinvolvementsxinsxasxpro
cess.
2.sxDrawsxyoursxSWOTsxChart
, AsxtypicalsxSWOTsxchartsxhassxfoursxquadrantssxwithsxeachsxsegmentsxlabeled.sxAdditiona
lly,sxyousxwillsxwantsxtosxidentifysxthesxtypesxofsxfactorssxyousxwantsxtosxlooksxatsxInternallysx(
Strengths/Weaknesses)sxandsxExternallysx(Opportunities/Threats).
3.sxBrainstorm
ThesxSWOTsxanalysissxissxasxbrainstormingsxtool.
4.sxSortsxandsxRanksxthesxIdeas
ForsxeachsxsectionsxofsxthesxSWOT,sxsortsxandsxprioritizesxideas.
5.sxIdentifysxAreassxofsxImprovement
ThissxissxwheresxthesxrealsxbenefitsxofsxdoingsxasxSWOTsxanalysissxcomessxin.sxYousxshould
sxbesxablesxtosxhighlightsxunusedsxstrengths,sxunseensxopportunities,sxunknownsxweaknes
ses,sxorsxupcomingsxthreats.
Describesxthesxtoolssxutilizedsxtosxbreaksxdownsxproblemssxandsxidentifysxperformancesxga
ps.sx-sxANSWERS-KeysxPerformancesxIndicatorssx(KPIs)
Asxquantifiablesxmeasuresxusedsxtosxevaluatesxthesxsuccesssxofsxansxorganization,sxemplo
yee,sxetc.sxinsxmeetingsxobjectivessxforsxperformance.
BottlenecksxAnalysis
Asxleansxmanagementsxtoolsxthatsxlookssxatsxareassxwithinsxasxprocesssxthatsxcausesxthesxw
orkflowsxtosxbecomesxbackedsxupsxwheresxworkloadssxexceedsxcapacitysxorsxthroughput.
Describesxthesxsixsxcharacteristicssxofsxwell-definedsxmetrics.sx-sxANSWERS-
Balanced,sxSpecific,sxMeasurable,sxAttainable,sxResultssxFocused,sxandsxTimelysx(B-
SMART)sxcriteria.
Describesxthesxeightsxtypessxofsxwaste.sx-sxANSWERS-
Anythingsxinsxasxprocesssxthatsxissxnotsxrequired.sxThissxincludessxdefects,sxoverproductio
n,sxwaiting,sxunusedsxtalent,sxtransportation,sxinventory,sxmotion,sxandsxextra-processing.
DescribesxthesxaspectssxofsxSMARTsxcriteria.sx-sxANSWERS-specific-sximportant-
sxthesxlesssxspecificsxasxgoalsxthesxhardersxitsxwillsxbesxtosxachieve
measurable-sxwhatsxdeterminessxsuccesssx
actionable-sxhowsxwillsxthesxgoalsxbesxachieved
sxrelavant-sxminimalsxeffortsxmaximumsxvalue
time-bound-sxprovidessxincentivesxandsxmonitorssxprogress
Describesxvarioussxrootsxcausesxanalysissxtoolssxthatsxassistsxinsxproblemsxsolvingsxefforts.
sx-sxANSWERS-Brainstormingsxissxansxinformalsxapproachsxtosxproblem-
solvingsxthatsxencouragessxyoursxteamsxtosxcomesxupsxwithsxassxmanysxideassxassxpossible
.
