Test Bank - Chapter 01
1. A service-based business is considered successful when [Multiple Choice]
a. current patients refer new patients.
b. it meets the needs of the people it serves. ✔
c. dentists and dental auxiliaries work together to provide services.
d. bills are sent to patients in a timely manner.
ANS: B
A service-based business is considered successful when it meets the needs of the people it serves. Current patient
referrals demonstrate patient satisfaction rather than a service-based business. Dentists and dental auxiliaries
who work together to provide a service can be described as an effective dental healthcare team. Timely billing
indicates an efficiently run - and translates to a profitable dental practice. DIF: Remember OBJ: 1 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
A service-based business is considered successful when it meets the needs of the people it serves. Current patient
referrals demonstrate patient satisfaction rather than a service-based business. Dentists and dental auxiliaries
who work together to provide a service can be described as an effective dental healthcare team. Timely billing
indicates an efficiently run - and translates to a profitable dental practice. DIF: Remember OBJ: 1 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
2. An additional _______ of education is required for a dentist to become a board-certified specialist. [Multiple
Choice]
a. 12–18 months
b. 18–24 months
c. 2–4 years ✔
d. 5–6 years
ANS: C
Two to four years of additional education is required for a dentist to become a board-certified specialist. After
dental school, a dental specialist has completed an additional 2–4 years of education. DIF: Remember OBJ: 4 TOP:
CDA, General Chairside Assisting, II. Patient Management and Administration, B. Administration
Two to four years of additional education is required for a dentist to become a board-certified specialist. After
dental school, a dental specialist has completed an additional 2–4 years of education. DIF: Remember OBJ: 4 TOP:
CDA, General Chairside Assisting, II. Patient Management and Administration, B. Administration
3. Several types of administrative dental assistants work in a dental practice. Which of the following is responsible
,for ensuring compliance with regulations? [Multiple Choice]
a. The records manager ✔
b. The practice manager
c. The dental benefit clerk
d. The business manager
ANS: A
Duties of the records manager include ensuring compliance with industry standards. The practice manager
typically organizes and oversees the daily operations of the office staff. The dental benefit clerk oversees the filing
of dental benefit claims. The business manager negotiates contracts and manages the fiscal operations. DIF:
Remember OBJ: 2 TOP: CDA, General Chairside Assisting, II. Patient Management and Administration, B.
Administration
Duties of the records manager include ensuring compliance with industry standards. The practice manager
typically organizes and oversees the daily operations of the office staff. The dental benefit clerk oversees the filing
of dental benefit claims. The business manager negotiates contracts and manages the fiscal operations. DIF:
Remember OBJ: 2 TOP: CDA, General Chairside Assisting, II. Patient Management and Administration, B.
Administration
4. Which of the following documents outlines the duties that may be performed by dental auxiliaries? [Multiple
Choice]
a. The Occupational Safety and Health Administration (OSHA) code
b. The State Administrative Code
c. The Bylaws of the American Dental Association
d. The State Dental Practice Act ✔
ANS: D
The State Dental Practice Act outlines the duties that can be performed by dental auxiliaries. OSHA codes identify
hazardous duties for which a safety course must be completed before an employee can perform them. The State
Administrative Code contains laws according to each specific state. The Bylaws of the American Dental
Association provide the rules that govern the activities of the organization. DIF: Remember OBJ: 8 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
The State Dental Practice Act outlines the duties that can be performed by dental auxiliaries. OSHA codes identify
hazardous duties for which a safety course must be completed before an employee can perform them. The State
Administrative Code contains laws according to each specific state. The Bylaws of the American Dental
Association provide the rules that govern the activities of the organization. DIF: Remember OBJ: 8 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
,5. The ADA Principles of Ethics and Code of Professional Conduct encompass five principles. Principle 3 is
beneficence, which means that the dentist has a duty to [Multiple Choice]
a. respect the patient’s right to self-determination and confidentiality.
b. refrain from harming the patient.
c. promote the patient’s welfare. ✔
d. communicate truthfully.
ANS: C
Beneficence (do good”) means that the dentist has a duty to promote the patient’s welfare, that is, a professional
duty to act for the benefit of others. The duty to respect the patient’s right to self-determination and
confidentiality is autonomy (“self-governance”). The duty of the dentist to refrain from harming the patient is
non-malfeasance (“do no harm”). The duty of the dentist to communicate truthfully is veracity (“truthfulness”).
DIF: Understand OBJ: 7 TOP: II Patient Management and Administrative Duties, B. Administrative Duties
Beneficence (do good”) means that the dentist has a duty to promote the patient’s welfare, that is, a professional
duty to act for the benefit of others. The duty to respect the patient’s right to self-determination and
confidentiality is autonomy (“self-governance”). The duty of the dentist to refrain from harming the patient is
non-malfeasance (“do no harm”). The duty of the dentist to communicate truthfully is veracity (“truthfulness”).
DIF: Understand OBJ: 7 TOP: II Patient Management and Administrative Duties, B. Administrative Duties
6. Of the following dental specialists, which is most likely to receive a referral for wisdom tooth removal
(extraction)? [Multiple Choice]
a. An oral pathologist
b. An oral surgeon ✔
c. A prosthodontist
d. An oral radiologist
ANS: B
An oral surgeon specializes in dental extractions as well as surgical procedures of the head and neck. An oral
pathologist specializes in diagnosing and treating oral disease, not dental extractions. A prosthodontist specializes
in replacing lost or damaged tooth structure, not dental extractions. An oral radiologist specializes in radiographic
imaging, not dental extractions. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
Management and Administration, A. Patient Management
An oral surgeon specializes in dental extractions as well as surgical procedures of the head and neck. An oral
pathologist specializes in diagnosing and treating oral disease, not dental extractions. A prosthodontist specializes
in replacing lost or damaged tooth structure, not dental extractions. An oral radiologist specializes in radiographic
imaging, not dental extractions. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
, Management and Administration, A. Patient Management
7. The dental specialty that focuses on the management of pain, anxiety, and overall patient health is [Multiple
Choice]
a. dental anesthesiology. ✔
b. oral surgery.
c. radiology.
d. dental public health.
ANS: A
Dental anesthesiology is the specialty that focuses on the management of pain, anxiety, and overall patient health
during dental, oral, maxillofacial, and other surgical or diagnostic procedures. The dental anesthesiologist
provides access to care for dental patients, including very young patients and patients with specific health care
needs, primarily in a hospital or surgical care center setting. DIF: Understand OBJ: 4 TOP: CDA, General Chairside
Assisting II Patient Management and Administration, A. Patient Management
Dental anesthesiology is the specialty that focuses on the management of pain, anxiety, and overall patient health
during dental, oral, maxillofacial, and other surgical or diagnostic procedures. The dental anesthesiologist
provides access to care for dental patients, including very young patients and patients with specific health care
needs, primarily in a hospital or surgical care center setting. DIF: Understand OBJ: 4 TOP: CDA, General Chairside
Assisting II Patient Management and Administration, A. Patient Management
8. The dental specialty that focuses on the oral care of medically complex patients is [Multiple Choice]
a. oral surgery.
b. dental public health.
c. oral medicine. ✔
d. orofacial pain.
ANS: C
Oral medicine is the specialty that deals with the oral care of medically complex patients. Oral medicine is
responsible for diagnosing and managing medically related diseases, disorders, and conditions affecting the oral
cavity and maxillofacial structures region. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
Management and Administration, A. Patient Management
Oral medicine is the specialty that deals with the oral care of medically complex patients. Oral medicine is
responsible for diagnosing and managing medically related diseases, disorders, and conditions affecting the oral
cavity and maxillofacial structures region. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
Management and Administration, A. Patient Management
1. A service-based business is considered successful when [Multiple Choice]
a. current patients refer new patients.
b. it meets the needs of the people it serves. ✔
c. dentists and dental auxiliaries work together to provide services.
d. bills are sent to patients in a timely manner.
ANS: B
A service-based business is considered successful when it meets the needs of the people it serves. Current patient
referrals demonstrate patient satisfaction rather than a service-based business. Dentists and dental auxiliaries
who work together to provide a service can be described as an effective dental healthcare team. Timely billing
indicates an efficiently run - and translates to a profitable dental practice. DIF: Remember OBJ: 1 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
A service-based business is considered successful when it meets the needs of the people it serves. Current patient
referrals demonstrate patient satisfaction rather than a service-based business. Dentists and dental auxiliaries
who work together to provide a service can be described as an effective dental healthcare team. Timely billing
indicates an efficiently run - and translates to a profitable dental practice. DIF: Remember OBJ: 1 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
2. An additional _______ of education is required for a dentist to become a board-certified specialist. [Multiple
Choice]
a. 12–18 months
b. 18–24 months
c. 2–4 years ✔
d. 5–6 years
ANS: C
Two to four years of additional education is required for a dentist to become a board-certified specialist. After
dental school, a dental specialist has completed an additional 2–4 years of education. DIF: Remember OBJ: 4 TOP:
CDA, General Chairside Assisting, II. Patient Management and Administration, B. Administration
Two to four years of additional education is required for a dentist to become a board-certified specialist. After
dental school, a dental specialist has completed an additional 2–4 years of education. DIF: Remember OBJ: 4 TOP:
CDA, General Chairside Assisting, II. Patient Management and Administration, B. Administration
3. Several types of administrative dental assistants work in a dental practice. Which of the following is responsible
,for ensuring compliance with regulations? [Multiple Choice]
a. The records manager ✔
b. The practice manager
c. The dental benefit clerk
d. The business manager
ANS: A
Duties of the records manager include ensuring compliance with industry standards. The practice manager
typically organizes and oversees the daily operations of the office staff. The dental benefit clerk oversees the filing
of dental benefit claims. The business manager negotiates contracts and manages the fiscal operations. DIF:
Remember OBJ: 2 TOP: CDA, General Chairside Assisting, II. Patient Management and Administration, B.
Administration
Duties of the records manager include ensuring compliance with industry standards. The practice manager
typically organizes and oversees the daily operations of the office staff. The dental benefit clerk oversees the filing
of dental benefit claims. The business manager negotiates contracts and manages the fiscal operations. DIF:
Remember OBJ: 2 TOP: CDA, General Chairside Assisting, II. Patient Management and Administration, B.
Administration
4. Which of the following documents outlines the duties that may be performed by dental auxiliaries? [Multiple
Choice]
a. The Occupational Safety and Health Administration (OSHA) code
b. The State Administrative Code
c. The Bylaws of the American Dental Association
d. The State Dental Practice Act ✔
ANS: D
The State Dental Practice Act outlines the duties that can be performed by dental auxiliaries. OSHA codes identify
hazardous duties for which a safety course must be completed before an employee can perform them. The State
Administrative Code contains laws according to each specific state. The Bylaws of the American Dental
Association provide the rules that govern the activities of the organization. DIF: Remember OBJ: 8 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
The State Dental Practice Act outlines the duties that can be performed by dental auxiliaries. OSHA codes identify
hazardous duties for which a safety course must be completed before an employee can perform them. The State
Administrative Code contains laws according to each specific state. The Bylaws of the American Dental
Association provide the rules that govern the activities of the organization. DIF: Remember OBJ: 8 TOP: CDA,
General Chairside Assisting, II. Patient Management and Administration, B. Administration
,5. The ADA Principles of Ethics and Code of Professional Conduct encompass five principles. Principle 3 is
beneficence, which means that the dentist has a duty to [Multiple Choice]
a. respect the patient’s right to self-determination and confidentiality.
b. refrain from harming the patient.
c. promote the patient’s welfare. ✔
d. communicate truthfully.
ANS: C
Beneficence (do good”) means that the dentist has a duty to promote the patient’s welfare, that is, a professional
duty to act for the benefit of others. The duty to respect the patient’s right to self-determination and
confidentiality is autonomy (“self-governance”). The duty of the dentist to refrain from harming the patient is
non-malfeasance (“do no harm”). The duty of the dentist to communicate truthfully is veracity (“truthfulness”).
DIF: Understand OBJ: 7 TOP: II Patient Management and Administrative Duties, B. Administrative Duties
Beneficence (do good”) means that the dentist has a duty to promote the patient’s welfare, that is, a professional
duty to act for the benefit of others. The duty to respect the patient’s right to self-determination and
confidentiality is autonomy (“self-governance”). The duty of the dentist to refrain from harming the patient is
non-malfeasance (“do no harm”). The duty of the dentist to communicate truthfully is veracity (“truthfulness”).
DIF: Understand OBJ: 7 TOP: II Patient Management and Administrative Duties, B. Administrative Duties
6. Of the following dental specialists, which is most likely to receive a referral for wisdom tooth removal
(extraction)? [Multiple Choice]
a. An oral pathologist
b. An oral surgeon ✔
c. A prosthodontist
d. An oral radiologist
ANS: B
An oral surgeon specializes in dental extractions as well as surgical procedures of the head and neck. An oral
pathologist specializes in diagnosing and treating oral disease, not dental extractions. A prosthodontist specializes
in replacing lost or damaged tooth structure, not dental extractions. An oral radiologist specializes in radiographic
imaging, not dental extractions. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
Management and Administration, A. Patient Management
An oral surgeon specializes in dental extractions as well as surgical procedures of the head and neck. An oral
pathologist specializes in diagnosing and treating oral disease, not dental extractions. A prosthodontist specializes
in replacing lost or damaged tooth structure, not dental extractions. An oral radiologist specializes in radiographic
imaging, not dental extractions. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
, Management and Administration, A. Patient Management
7. The dental specialty that focuses on the management of pain, anxiety, and overall patient health is [Multiple
Choice]
a. dental anesthesiology. ✔
b. oral surgery.
c. radiology.
d. dental public health.
ANS: A
Dental anesthesiology is the specialty that focuses on the management of pain, anxiety, and overall patient health
during dental, oral, maxillofacial, and other surgical or diagnostic procedures. The dental anesthesiologist
provides access to care for dental patients, including very young patients and patients with specific health care
needs, primarily in a hospital or surgical care center setting. DIF: Understand OBJ: 4 TOP: CDA, General Chairside
Assisting II Patient Management and Administration, A. Patient Management
Dental anesthesiology is the specialty that focuses on the management of pain, anxiety, and overall patient health
during dental, oral, maxillofacial, and other surgical or diagnostic procedures. The dental anesthesiologist
provides access to care for dental patients, including very young patients and patients with specific health care
needs, primarily in a hospital or surgical care center setting. DIF: Understand OBJ: 4 TOP: CDA, General Chairside
Assisting II Patient Management and Administration, A. Patient Management
8. The dental specialty that focuses on the oral care of medically complex patients is [Multiple Choice]
a. oral surgery.
b. dental public health.
c. oral medicine. ✔
d. orofacial pain.
ANS: C
Oral medicine is the specialty that deals with the oral care of medically complex patients. Oral medicine is
responsible for diagnosing and managing medically related diseases, disorders, and conditions affecting the oral
cavity and maxillofacial structures region. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
Management and Administration, A. Patient Management
Oral medicine is the specialty that deals with the oral care of medically complex patients. Oral medicine is
responsible for diagnosing and managing medically related diseases, disorders, and conditions affecting the oral
cavity and maxillofacial structures region. DIF: Understand OBJ: 4 TOP: CDA, General Chairside Assisting II Patient
Management and Administration, A. Patient Management
