This document is a complete practice question and answer study guide for the 3CX Basic Certification Exam, containing more than 100 practice questions with verified answers marked 100% correct for the 2024/2025 update. It covers the full range of 3CX administration and configuration topics tested on the certification exam, including provisioning of 3CX clients for Windows, Mac, Android, and iOS; automatic and manual IP phone provisioning; supported DECT base stations and PnP provisioning; firewall verification and SIP ALG detection; HTTP, HTTPS, SIP, tunnel, and RTP port configuration and NAT forwarding requirements; use of 3CX FQDNs versus your own public domain name, including SSL and Let's Encrypt certificate generation; supported versus generic VoIP providers and the limits of 3CX technical support; SIP trunk and DID configuration, inbound and outbound rules, and routing to external numbers; digital receptionists, DTMF-based destination selection, call by name, timeout actions, message formats (WAV, PCM, 8 kHz, 16 bit, mono), and multilingual configurations; voicemail configuration, PIN length and authentication, voicemail-to-email notifications with WAV attachments, voicemail language per extension, automatic deletion of old messages, and speech-to-text transcription availability; ring groups and ringing strategies including ring all, ring in order, polling strategies, and destination if no answer; paging groups and multicast paging limitations with remote STUN extensions; extension numbering, emergency number restrictions, internal extension digit length changes, and per-extension caller ID configuration; BLF key provisioning and ring tone configuration per phone; the Welcome Email and QR code provisioning methods; the PHONES page and firmware support requirements including red-marked outdated firmware; the UPDATES page and firmware updates for supported and legacy phones; edition comparison across Free, PRO, and Enterprise license keys including bridge connectivity, SMTP server usage, and remote extension provisioning; Windows and Linux installation requirements including supported operating systems, Debian versions, hypervisor platforms, 32-bit versus 64-bit support, time zone configuration, and the inability to install or operate without internet access; changing the internal IP address, SIP port, and tunnel port; PUSH support for Android and iOS clients; the Web Client and its ability to remotely control supported IP phones and 3CX applications; provisioning templates; internet browser recommendations for the admin console; and support guidelines for compatible devices, manual configuration, custom templates, and outdated firmware. This study guide is intended for exam preparation, review, and practice for IT professionals and administrators pursuing 3CX Basic Certification.
Content preview
@PROFDOCDIGITALLLIBRARIES
3CX Basic Certification Exam More than 100
Practice Questions and Verified Answers|
100% Correct |2024/ 2025 Update
QUESTION
Welcome email can only be used to provision 3CX client for Windows and Mac
Answer:
F
QUESTION
When creating inbound rules, the destination to which the incoming call is routed can be an
external number?
Answer:
T
QUESTION
When connecting a phone to the network, the phone will be automatically provisioned without
administrator intervention.
Answer:
F
QUESTION
If you choose to use your own public domain name for a 3CX installation, the task of the person
performing the installation When connecting a phone to the network, the phone will be
automatically provisioned without administrator intervention. is to provide a valid certificate
during the installation wizard to cover the chosen domain name
Answer:
T
,@PROFDOCDIGITALLLIBRARIES
QUESTION
The 3CX client is a software application that allows you to make and receive calls
Answer:
T
QUESTION
Read the provisioning guides for IP phones and answer if the following statement is true or false.
Supported DECT base stations can be provisioned via PnP
Answer:
F
QUESTION
Can I set the HTTP port to TCP:5000 and the HTTPS port to be TCP: 443?
Answer:
Yes
QUESTION
If firewall verification fails, you can contact 3CX support, instead of consulting the Firewall
Guides on the 3CX website
Answer:
F
QUESTION
Voicemail is enabled by default on all new extensions.
,@PROFDOCDIGITALLLIBRARIES
Answer:
T
QUESTION
The Voicemail of an extension cannot be disabled
Answer:
F
QUESTION
When provisioning BLF keys on an IP phone, the default action is always blind transfer and
cannot be altered.
Answer:
F
QUESTION
When a problem arises on a supported IP phone, provisioned by 3CX running the supported
firmware, can support for standard device functions be provided by 3cx?
Answer:
Yes
QUESTION
If you choose to use a 3CX FQDN, does the configuration wizard generate a trusted SSL
certificate for you during the installation?
Answer:
Yes
QUESTION
, @PROFDOCDIGITALLLIBRARIES
You can provision more than one IP phone to an extension, even if the manufacturer and/or
models are different?
Answer:
Yes
QUESTION
IP phones marked in red on the PHONES page of the 3CX Management Console indicate an
outdated firmware version. Are those devices still covered by 3CX support for assistance when a
problem occurs with these devices?
Answer:
NO
QUESTION
You can´t configure an option in the digital receptionist to connect callers to another Digital
Receptionist.
Answer:
F
QUESTION
If a 3CX SIP port has been altered to any port other than the 5060, phones can be provisioned
using the Pnp.
Answer:
T
QUESTION
You can automatically delete voice messages that are X days old.
Answer: