USPS EXAM 421 WINDOW CLERK
REVIEW TEST COMPLETE
QUESTIONS AND SOLUTIONS
◉ APC. Answer: Automated Postal Centers
◉ Automated Postal Centers. Answer: Self-serve kiosks, commercial
retail outlets, banks, ATMs.
◉ Mail Arrival Profile. Answer: Determines operational startup &
staffing.
◉ CET. Answer: Critical Entry Time
◉ Clearance Time. Answer: Mail is cleared for dispatch.
◉ Core Responsibility. Answer: Security, Sanctity, Preserve, Protect -
Instills customer confidence, projects positive public image,
maintains competitive advantage, protects privacy.
◉ PolicyNet. Answer: Online resource to find handbooks, manuals,
publications.
,◉ Directives. Answer: Policies, Procedures, Regulations - Effects in
four ways: productivity, revenue, legal liability, customer service.
◉ Domestic Mail Manual. Answer: DMM - Policies, procedures and
regulatins for domestic mail. Information on extra services, postage
prices, mail classes.
◉ International Mail Manual. Answer: IMM - Mailing conditions for
each country, also includes a list of countries.
◉ Administrative Support Manual. Answer: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, facilities, equipment and privacy.
◉ Postal Operations Manual. Answer: Operations function of field
organizations. Information regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
◉ Employee & Labor Relations Manual. Answer: Personnel policies
and regulations. Employee placement, pay, benefits, training, health
and environment, labor relations.
◉ F101. Answer: Field Accounting Procedures
,◉ AS or MS. Answer: Handbook ID for Administrative Support
Manual (ASM)
◉ DM. Answer: Handbook ID for Domestic Mail Manual (DMM)
◉ EL or P. Answer: Handbook ID for Employee & Labor Relations
Manual (ELM)
◉ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◉ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◉ Publications. Answer: Primarily for public, marketing and mail
guidelines.
◉ Postal Bulletin. Answer: Official source of updates and
amendments to current directives. Can be accessed through
PolicyNet. Biweekly.
◉ Postal Forms. Answer: Can be searched by title or number.
Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
, ◉ Publication 223. Answer: Information regarding directives and
forms catalog.
◉ #1 Business Goal. Answer: Strengthening customer relationship.
◉ Value, Exceptional Service, Reliability. Answer: Will increase
revenue, missed opportunity is missed revenue, quality end-to-end
service.
◉ Building Customer Relationship. Answer: Positive attitude,
Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
◉ What the postal service offers. Answer: Better value, presence in
every community, USPS.com, competitive pricing incentives.
◉ Shipping Services. Answer: Priority, Express, Parcel Select, Parcel
Return Service, International Mail
◉ Parcel Select. Answer: Entry points at DDU, SCF, NDC. Optional
hold for pickup. Pricing and volume incentives.
◉ Parcel Return Service. Answer: Consumer return merchandise.
REVIEW TEST COMPLETE
QUESTIONS AND SOLUTIONS
◉ APC. Answer: Automated Postal Centers
◉ Automated Postal Centers. Answer: Self-serve kiosks, commercial
retail outlets, banks, ATMs.
◉ Mail Arrival Profile. Answer: Determines operational startup &
staffing.
◉ CET. Answer: Critical Entry Time
◉ Clearance Time. Answer: Mail is cleared for dispatch.
◉ Core Responsibility. Answer: Security, Sanctity, Preserve, Protect -
Instills customer confidence, projects positive public image,
maintains competitive advantage, protects privacy.
◉ PolicyNet. Answer: Online resource to find handbooks, manuals,
publications.
,◉ Directives. Answer: Policies, Procedures, Regulations - Effects in
four ways: productivity, revenue, legal liability, customer service.
◉ Domestic Mail Manual. Answer: DMM - Policies, procedures and
regulatins for domestic mail. Information on extra services, postage
prices, mail classes.
◉ International Mail Manual. Answer: IMM - Mailing conditions for
each country, also includes a list of countries.
◉ Administrative Support Manual. Answer: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, facilities, equipment and privacy.
◉ Postal Operations Manual. Answer: Operations function of field
organizations. Information regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
◉ Employee & Labor Relations Manual. Answer: Personnel policies
and regulations. Employee placement, pay, benefits, training, health
and environment, labor relations.
◉ F101. Answer: Field Accounting Procedures
,◉ AS or MS. Answer: Handbook ID for Administrative Support
Manual (ASM)
◉ DM. Answer: Handbook ID for Domestic Mail Manual (DMM)
◉ EL or P. Answer: Handbook ID for Employee & Labor Relations
Manual (ELM)
◉ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◉ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◉ Publications. Answer: Primarily for public, marketing and mail
guidelines.
◉ Postal Bulletin. Answer: Official source of updates and
amendments to current directives. Can be accessed through
PolicyNet. Biweekly.
◉ Postal Forms. Answer: Can be searched by title or number.
Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
, ◉ Publication 223. Answer: Information regarding directives and
forms catalog.
◉ #1 Business Goal. Answer: Strengthening customer relationship.
◉ Value, Exceptional Service, Reliability. Answer: Will increase
revenue, missed opportunity is missed revenue, quality end-to-end
service.
◉ Building Customer Relationship. Answer: Positive attitude,
Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
◉ What the postal service offers. Answer: Better value, presence in
every community, USPS.com, competitive pricing incentives.
◉ Shipping Services. Answer: Priority, Express, Parcel Select, Parcel
Return Service, International Mail
◉ Parcel Select. Answer: Entry points at DDU, SCF, NDC. Optional
hold for pickup. Pricing and volume incentives.
◉ Parcel Return Service. Answer: Consumer return merchandise.
