USPS EXAM 421 WINDOW CLERK
SCRIPT COMPLETE QUESTIONS
AND ANSWERS ALREADY PASSED
◉ F101. Answer: Field Accounting Procedures
◉ AS or MS. Answer: Handbook ID for Administrative Support
Manual (ASM)
◉ DM. Answer: Handbook ID for Domestic Mail Manual (DMM)
◉ EL or P. Answer: Handbook ID for Employee & Labor Relations
Manual (ELM)
◉ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◉ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◉ Publications. Answer: Primarily for public, marketing and mail
guidelines.
,◉ Postal Bulletin. Answer: Official source of updates and
amendments to current directives. Can be accessed through
PolicyNet. Biweekly.
◉ Postal Forms. Answer: Can be searched by title or number.
Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
◉ Publication 223. Answer: Information regarding directives and
forms catalog.
◉ #1 Business Goal. Answer: Strengthening customer relationship.
◉ Value, Exceptional Service, Reliability. Answer: Will increase
revenue, missed opportunity is missed revenue, quality end-to-end
service.
◉ Building Customer Relationship. Answer: Positive attitude,
Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
◉ What the postal service offers. Answer: Better value, presence in
every community, USPS.com, competitive pricing incentives.
,◉ Shipping Services. Answer: Priority, Express, Parcel Select, Parcel
Return Service, International Mail
◉ Parcel Select. Answer: Entry points at DDU, SCF, NDC. Optional
hold for pickup. Pricing and volume incentives.
◉ Parcel Return Service. Answer: Consumer return merchandise.
◉ International Mail. Answer: Service to over 180 countries.
Includes FC, GXG, PM, PMEI.
◉ Global Express Guaranteed. Answer: 1-3 day delivery. Money-back
guarantee to approximately 180 countries. Up to $100 insurance,
can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
◉ Priority Mail. Answer: 1-3 day delivery. Includes tracking. Up to
$50 insurance. Flat rate, regional, prepaid pricing. Max weight 70
lbs, max 108" length plus girth. PM subject to Balloon pricing zones
1-4, Dimensional pricing zones 5-8.
, ◉ Priority Mail Express. Answer: 1-2 days. Money-back guarantee.
365 days a year. Includes proof of delivery signature (if requested),
up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
◉ Mailing Services. Answer: First Class, Periodicals, Standard,
Package Services
◉ First Class. Answer: Up to 13 oz, 2-3 day delivery.
◉ Periodicals. Answer: Newspapers, magazines, journals,
newsletters.
◉ Standard. Answer: Printed matter: Flyers, circulars, advertising,
newsletters, bulletins, catalogs, small packages. Includes general
merchandise such as large/small gifts. Retail only.
◉ Media. Answer: Educations materials: Books, film, manuscripts,
CD, DVD
◉ Library. Answer: To/from libraries, schools
◉ Bound Printed Matter. Answer: Permanently bound: catalogs,
phone books. BMEU
SCRIPT COMPLETE QUESTIONS
AND ANSWERS ALREADY PASSED
◉ F101. Answer: Field Accounting Procedures
◉ AS or MS. Answer: Handbook ID for Administrative Support
Manual (ASM)
◉ DM. Answer: Handbook ID for Domestic Mail Manual (DMM)
◉ EL or P. Answer: Handbook ID for Employee & Labor Relations
Manual (ELM)
◉ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◉ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◉ Publications. Answer: Primarily for public, marketing and mail
guidelines.
,◉ Postal Bulletin. Answer: Official source of updates and
amendments to current directives. Can be accessed through
PolicyNet. Biweekly.
◉ Postal Forms. Answer: Can be searched by title or number.
Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
◉ Publication 223. Answer: Information regarding directives and
forms catalog.
◉ #1 Business Goal. Answer: Strengthening customer relationship.
◉ Value, Exceptional Service, Reliability. Answer: Will increase
revenue, missed opportunity is missed revenue, quality end-to-end
service.
◉ Building Customer Relationship. Answer: Positive attitude,
Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
◉ What the postal service offers. Answer: Better value, presence in
every community, USPS.com, competitive pricing incentives.
,◉ Shipping Services. Answer: Priority, Express, Parcel Select, Parcel
Return Service, International Mail
◉ Parcel Select. Answer: Entry points at DDU, SCF, NDC. Optional
hold for pickup. Pricing and volume incentives.
◉ Parcel Return Service. Answer: Consumer return merchandise.
◉ International Mail. Answer: Service to over 180 countries.
Includes FC, GXG, PM, PMEI.
◉ Global Express Guaranteed. Answer: 1-3 day delivery. Money-back
guarantee to approximately 180 countries. Up to $100 insurance,
can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
◉ Priority Mail. Answer: 1-3 day delivery. Includes tracking. Up to
$50 insurance. Flat rate, regional, prepaid pricing. Max weight 70
lbs, max 108" length plus girth. PM subject to Balloon pricing zones
1-4, Dimensional pricing zones 5-8.
, ◉ Priority Mail Express. Answer: 1-2 days. Money-back guarantee.
365 days a year. Includes proof of delivery signature (if requested),
up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
◉ Mailing Services. Answer: First Class, Periodicals, Standard,
Package Services
◉ First Class. Answer: Up to 13 oz, 2-3 day delivery.
◉ Periodicals. Answer: Newspapers, magazines, journals,
newsletters.
◉ Standard. Answer: Printed matter: Flyers, circulars, advertising,
newsletters, bulletins, catalogs, small packages. Includes general
merchandise such as large/small gifts. Retail only.
◉ Media. Answer: Educations materials: Books, film, manuscripts,
CD, DVD
◉ Library. Answer: To/from libraries, schools
◉ Bound Printed Matter. Answer: Permanently bound: catalogs,
phone books. BMEU
