USPS EXAM 421 WINDOW CLERK
COMPREHENSIVE SCRIPT FULL
QUESTIONS CORRECT ANSWERS
◉ Effects zones 5-8 can't exceed 1728cu ft max 108in in girth.
Answer: Dimensional Price
◉ How often is the Postal bulletin printed. Answer: Bi-weekly
◉ Where do we find a list of lost or stolen MO (money orders).
Answer: Postal Bulletin and POS
◉ Postal Service___________ are available online and provide guidance
on regulations for
domestic/international/administrative/personnel fields support?.
Answer: Directives
◉ Priority Mail is delivered in. Answer: 2-3 days
◉ any mailable item that weighs less than 13 oz. Answer: First Class
Mail
◉ Global Express Guarantee (GXG) is shipped in. Answer: 1-3 days
,◉ No mail piece can weigh more than except standard post. Answer:
70lbs
◉ EDDM. Answer: Every Door Direct Mail
◉ Express mail is delivered in. Answer: 1-2 days
◉ what surcharge applies to items/parcels over 108 but no more
than 130in. Answer: oversize /parcel post
◉ PS Form 3816. Answer: COD
◉ PS Form 3816-AS. Answer: More than 3 COD articles are mailed at
one time
◉ Parcel Post and zones 5-8 larger than 1 cubic foot use. Answer:
Dimensional Pricing
◉ Ensures that mail is delivered to a specific addressee or the
addressee agent for a fee. Answer: Restricted delivery
, ◉ Post Office motto for providing the ideal customer experience.
Answer: Clean, Stocked, and Friendly Everyday
◉ What are the three P's that influence customer perception.
Answer: Personal, Professional, Postal
◉ What does G.I.S.T. stand for. Answer: Greet, Inquiry, Suggest, and
Thank
◉ Words that generate a negative feeling. Answer: Trigger Words
◉ Words that make us feel relaxed and composed. Answer: Calming
Words
◉ What does POS stand for. Answer: Point of Service
◉ Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal
message center, news link are all. Answer: Retail Communication
Channels
◉ SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices,
mobile retail units, stamps-to-go, stamps by phone, approved
shippes,. Answer: 10 expanded access channels
COMPREHENSIVE SCRIPT FULL
QUESTIONS CORRECT ANSWERS
◉ Effects zones 5-8 can't exceed 1728cu ft max 108in in girth.
Answer: Dimensional Price
◉ How often is the Postal bulletin printed. Answer: Bi-weekly
◉ Where do we find a list of lost or stolen MO (money orders).
Answer: Postal Bulletin and POS
◉ Postal Service___________ are available online and provide guidance
on regulations for
domestic/international/administrative/personnel fields support?.
Answer: Directives
◉ Priority Mail is delivered in. Answer: 2-3 days
◉ any mailable item that weighs less than 13 oz. Answer: First Class
◉ Global Express Guarantee (GXG) is shipped in. Answer: 1-3 days
,◉ No mail piece can weigh more than except standard post. Answer:
70lbs
◉ EDDM. Answer: Every Door Direct Mail
◉ Express mail is delivered in. Answer: 1-2 days
◉ what surcharge applies to items/parcels over 108 but no more
than 130in. Answer: oversize /parcel post
◉ PS Form 3816. Answer: COD
◉ PS Form 3816-AS. Answer: More than 3 COD articles are mailed at
one time
◉ Parcel Post and zones 5-8 larger than 1 cubic foot use. Answer:
Dimensional Pricing
◉ Ensures that mail is delivered to a specific addressee or the
addressee agent for a fee. Answer: Restricted delivery
, ◉ Post Office motto for providing the ideal customer experience.
Answer: Clean, Stocked, and Friendly Everyday
◉ What are the three P's that influence customer perception.
Answer: Personal, Professional, Postal
◉ What does G.I.S.T. stand for. Answer: Greet, Inquiry, Suggest, and
Thank
◉ Words that generate a negative feeling. Answer: Trigger Words
◉ Words that make us feel relaxed and composed. Answer: Calming
Words
◉ What does POS stand for. Answer: Point of Service
◉ Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal
message center, news link are all. Answer: Retail Communication
Channels
◉ SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices,
mobile retail units, stamps-to-go, stamps by phone, approved
shippes,. Answer: 10 expanded access channels
