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HCA WASHINGTON KNOWLEDGE EXAM 2026/2027

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Exam (elaborations)

HCA WASHINGTON KNOWLEDGE EXAM 2026/2027

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25 pages

2026/2027

Institution HCA 486

Course HCA 486

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HCA WASHINGTON KNOWLEDGE EXAM 2026/2027

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HCA WASHINGTON KNOWLEDGE EXAM
2026/2027
ConsumerE-
ECORRECTEANSWERPersonEwhoEneedsEassistance,EfocusEofEcareEteamEandEreferredEtoEasEclient/car

eErecipientE

Ex:Edementia,EchronicEdisease,EmentalEillness,Edevelopmental/physicalEdisabilities,EdifficultyEperfo
rmingE(ADLS)

ConsumerEDirectedECareE-
ECORRECTEANSWERConsumerEhasEtheErightEtoEmakeEtheirEownEdailyElivingEchoices

BenefitsEofEconsumerEdirectedEcare?E-
ECORRECTEANSWERSocial/physicalEandEemotionalEwellEbeing

RightEtoEchooseEandEcontrolEoverEtheirEenvironment/servicesEhowEandEwhenEtheyEareEdone

HowEtoEidentifyEaEconsumersEdifferences?E-
ECORRECTEANSWERAskingEquestionsE+EaskingEcareEteamE+EpayEattention

AlsoEinfluencedEby:

Viewpoints

Opinions

Beliefs

Values

Federal/StateElawsEConsumerERightsE-
ECORRECTEANSWER1.EBeEtoldEofEtheirErightsEbeforeEservicesEbegin

2.ETakeEpartEinEchoosingEplan,EservicesEandEchangingEanyEservicesE

3.EReceiveEenoughEinformationEtoEmakeEinformedEdecisionEonEtheirEcare

,4.EVoiceEaEgrievanceE(toEcomplainEaboutEunfairEtreatment)EaboutElackEofEservicesEwithoutEfearEofEp
unishmentE

5.ERefuseEtreatment,Emeds,EandEservicesE

6.EHaveEmedical/personalE(HIPPA)ErecordsEkeptEconfidentialE

7.ETreatedEwithErespectE

8.ELiveEfreeEfromEanyEabuseEphysicalEorEchemicalE(Restraints)

9.EHaveEadministrativeEhearingsEwhenEtheyEdon'tEagreeEwithEdecisionsE(DSHSEConsumersEonly)

10.EMakeEtheirEownEdecisionsE

11.EHaveEaloneEtime

12.EInteractEwithEpeopleEin/outEhome

13.EManageEtheirEownEfinancialEaffairs

14.ESendEandEreceiveEunopenedEmailE

15.EPrivacyEwhileEusingEphones,Ecomputers/techEinEhome

ConsumersEhaveEaErightEto:E-ECORRECTEANSWERDignity

IndependenceE

Privacy

Situation:E

consumerEisEnotEinEanyEimmediateEdanger.E

AsEanEHCAEwhatEactionEdoEyouEtake?E-ECORRECTEANSWER1.EProblem-solveE

2.EReportEproblem/solutionEwithEcaseEmanager/supervisorsE

3.EDocumentEit

Situation:

AlreadyEproblem-solvedEwithEconsumerEbutEtheyEwishEtoEcontinueEtoEdoEtheEsame.

, AsEanEHCAEwhatEactionEdoEyouEtake?E-
ECORRECTEANSWER1.EReportEsituationEtoEaEcaseEmanager/supervisorE

2.EDocumentEit

Situation:

ConsumerEisEputtingEthemselvesEinEimmediateEdangerEandEitEisEanEemergency.E

AsEanEHCAEwhatEactionEdoEyouEtake?E-ECORRECTEANSWER1.ECallE911

2.EReportEsituationEandEresolutionEtoEcaseEmanager/supervisor

3.EDocumentEit

WhatEisEtheEproblemEsolvingEprocess?E-ECORRECTEANSWER1.EExplain:

-IdentifyEandEexplainEyourEconcernE

-AskEconsumerEtoEidentifyEandEexplainEtheirEconcernsE

2.EOfferEsafeEalternatives:

-generateEoptionsEtogetherEtoEhonorErightEtoEchoose

-actEonEdecisionsE

-getEfeedbacksEifEit'sEworkingEorEnot

3.EDocumentEit:

-documentEwhatEyouEdidEandEwhoEyouEreportedEitEtoE

4.EReportEit:

-ifEnotEsafeEreportEitEtoEcaseEmanager/supervisorE

-callE911EifEimmediateEdanger

YouEareEaEmandatoryEreporterEwhatEnumbersEareEimportantEtoEknow?E-
ECORRECTEANSWERDSHSEAdultEprotectiveEservicesE

1-866-END-HARME(1-866-363-4276)

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Uploaded on: September 27, 2026
Number of pages: 25
Written in: 2026/2027
Type: Exam (elaborations)
Contains: Questions & answers

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