NSG 505 EXAM 2 2026/2027 | NURSING STUDY GUIDE, EXAM
REVIEW & PRACTICE QUESTIONS
Barriers to effective communication (5) - Correct answer ✔✔ 1) Filtering
2) Selective perception
3) Emotional influence
4) Language barrier
5) Language of nursing
Barrier: Selective perception - Correct answer ✔✔ Occurs on *receiver* side as they interpret a
message according to their own experiences, interests, values, motivations, and expectations
→ Nursing care: ask our clients, "what is your understanding of what I said?" and ask them to
repeat it back
Barrier: Filtering - Correct answer ✔✔ Occurs on the *sender* side as they manipulate the
message/information in order to make it more favorable to the receiver
→ The sender tends to say what they believe the receiver wants to hear rather than
providing/saying the entire truth
→ Goal: avoid conflict or elicit a behavior
Barrier: Emotional influence - Correct answer ✔✔ The *receiver's or sender's* emotional state
can influence the delivery or impact of a message for that person
→ Can affect objective reasoning
→ Nursing care: important to assess emotional state
, Barrier: Language barrier - Correct answer ✔✔ Type 1: True *language barrier* (i.e., speaks
exclusively Mandarin)
Type 2: *vocabulary barrier* (slang, regional, etc vs literal meaning)
Barrier: Language of nursing (jargon & health literacy) - Correct answer ✔✔ The *vocation-
specific vocabulary*/language of healthcare may be unfamiliar to patients
→ Nursing care: use plain talk, assess learning, use teachback
Health literacy definition - Correct answer ✔✔ "The skills, knowledge, motivation and capacity
of a person to *access, understand, appraise and apply information to make effective decision
about health* and health care and take appropriate action"
Signs of health literacy (5) - Correct answer ✔✔ 1) Understand & perform *self-care
instructions*, including complex regimens
2) Plan & carry out healthy *lifestyle changes*
3) Demonstrate *good decision making* wrt health
4) Know when and how to *access healthcare*
5) *Spread knowledge* r/t health to their community
Effects of low health literacy (3) - Correct answer ✔✔ 1) Less likely to engage in *screenings &
prevention*
2) Less likely to manage/*control chronic disease*
3) More likely to experience *poor health outcomes* (including hospitalization & death)
Phases of disaster management (4) - Correct answer ✔✔ 1) Prevention and mitigation
2) Preparedness
3) Response
4) Recovery
REVIEW & PRACTICE QUESTIONS
Barriers to effective communication (5) - Correct answer ✔✔ 1) Filtering
2) Selective perception
3) Emotional influence
4) Language barrier
5) Language of nursing
Barrier: Selective perception - Correct answer ✔✔ Occurs on *receiver* side as they interpret a
message according to their own experiences, interests, values, motivations, and expectations
→ Nursing care: ask our clients, "what is your understanding of what I said?" and ask them to
repeat it back
Barrier: Filtering - Correct answer ✔✔ Occurs on the *sender* side as they manipulate the
message/information in order to make it more favorable to the receiver
→ The sender tends to say what they believe the receiver wants to hear rather than
providing/saying the entire truth
→ Goal: avoid conflict or elicit a behavior
Barrier: Emotional influence - Correct answer ✔✔ The *receiver's or sender's* emotional state
can influence the delivery or impact of a message for that person
→ Can affect objective reasoning
→ Nursing care: important to assess emotional state
, Barrier: Language barrier - Correct answer ✔✔ Type 1: True *language barrier* (i.e., speaks
exclusively Mandarin)
Type 2: *vocabulary barrier* (slang, regional, etc vs literal meaning)
Barrier: Language of nursing (jargon & health literacy) - Correct answer ✔✔ The *vocation-
specific vocabulary*/language of healthcare may be unfamiliar to patients
→ Nursing care: use plain talk, assess learning, use teachback
Health literacy definition - Correct answer ✔✔ "The skills, knowledge, motivation and capacity
of a person to *access, understand, appraise and apply information to make effective decision
about health* and health care and take appropriate action"
Signs of health literacy (5) - Correct answer ✔✔ 1) Understand & perform *self-care
instructions*, including complex regimens
2) Plan & carry out healthy *lifestyle changes*
3) Demonstrate *good decision making* wrt health
4) Know when and how to *access healthcare*
5) *Spread knowledge* r/t health to their community
Effects of low health literacy (3) - Correct answer ✔✔ 1) Less likely to engage in *screenings &
prevention*
2) Less likely to manage/*control chronic disease*
3) More likely to experience *poor health outcomes* (including hospitalization & death)
Phases of disaster management (4) - Correct answer ✔✔ 1) Prevention and mitigation
2) Preparedness
3) Response
4) Recovery
