TIPS Exam Prep (2026/2027) | Actual Questions and Answers
Latest Updated 2026/2027 (Graded A+)
•
____ is making sense of what is being said. Answer
✔✔active listening
•
T/F active listening is very tiring. Answer
✔✔true
•
T/F If you exaggerate eye contact or the like, you will lose credibility. Answer
✔✔true
•
T/F The effective listener shows interest in what is being said & does not pay attention to speaker's
body language. Answer
✔✔false
•
T/F Confronting your biases is one of the components of effective listening. Answer
✔✔true
•
Which one of the following statements is not true? Answer
✔✔the effective listener maintains constant penetrating contact with the speakers.
•
Using a pat on the back, or arm around shoulder are examples of: Answer
✔✔tactile communication
•
Clothing, grooming, voice, body posture are examples of: Answer
✔✔image communication
•
Active listening had four essential requirements. Which one of the following is NOT one of the four?
Answer
✔✔compromise
•
List 4 effective listening techniques (characteristics): Answer
i. ✔✔1. body language
ii. 2. eye contact
iii. 3. summarize
, iv. 4. don't over talk
•
Complete the 5 Basics of Effective Goals: Answer
i. ✔✔1. Specific
ii. 2. Measurable
iii. 3. Attainable
iv. 4. Realistic
v. 5. Timely
•
Use of participation is one action that managers can take to obtain goal commitment. Insert two other
actions that managers can take to increase goal commitment: Answer
i. ✔✔1. use of rewards
ii. 2. clarify expectations
•
The effective goal setter allows the subordinate to actively ____ in goal setting. Answer
✔✔participate
•
T/F In setting challenging goals, managers should know that one person's "challenging" is another
person's "impossible." Answer
✔✔true
•
T/F According to our book, open-ended goals are more flexible & as a result there is more chance for
employees to attain them. Answer
✔✔false
•
T/F In setting goals, managers must not consider individual differences & capabilities since it might be
considered discriminatory. Answer
✔✔false
•
T/F To be effective, managers must coordinate interdependent goals. Answer
✔✔true
•
T/F In goal setting, short-term goals take priority over long-term goals. Answer
✔✔false
•
T/F Feedback on goal progress is best if self-generated. Answer
✔✔true
Latest Updated 2026/2027 (Graded A+)
•
____ is making sense of what is being said. Answer
✔✔active listening
•
T/F active listening is very tiring. Answer
✔✔true
•
T/F If you exaggerate eye contact or the like, you will lose credibility. Answer
✔✔true
•
T/F The effective listener shows interest in what is being said & does not pay attention to speaker's
body language. Answer
✔✔false
•
T/F Confronting your biases is one of the components of effective listening. Answer
✔✔true
•
Which one of the following statements is not true? Answer
✔✔the effective listener maintains constant penetrating contact with the speakers.
•
Using a pat on the back, or arm around shoulder are examples of: Answer
✔✔tactile communication
•
Clothing, grooming, voice, body posture are examples of: Answer
✔✔image communication
•
Active listening had four essential requirements. Which one of the following is NOT one of the four?
Answer
✔✔compromise
•
List 4 effective listening techniques (characteristics): Answer
i. ✔✔1. body language
ii. 2. eye contact
iii. 3. summarize
, iv. 4. don't over talk
•
Complete the 5 Basics of Effective Goals: Answer
i. ✔✔1. Specific
ii. 2. Measurable
iii. 3. Attainable
iv. 4. Realistic
v. 5. Timely
•
Use of participation is one action that managers can take to obtain goal commitment. Insert two other
actions that managers can take to increase goal commitment: Answer
i. ✔✔1. use of rewards
ii. 2. clarify expectations
•
The effective goal setter allows the subordinate to actively ____ in goal setting. Answer
✔✔participate
•
T/F In setting challenging goals, managers should know that one person's "challenging" is another
person's "impossible." Answer
✔✔true
•
T/F According to our book, open-ended goals are more flexible & as a result there is more chance for
employees to attain them. Answer
✔✔false
•
T/F In setting goals, managers must not consider individual differences & capabilities since it might be
considered discriminatory. Answer
✔✔false
•
T/F To be effective, managers must coordinate interdependent goals. Answer
✔✔true
•
T/F In goal setting, short-term goals take priority over long-term goals. Answer
✔✔false
•
T/F Feedback on goal progress is best if self-generated. Answer
✔✔true
