SHRM CP Questions | Actual Questions And Answers Latest
Updated 2026/2027 (Graded A+)
•
An American multinational corporation known for its big, premium-priced ultrasound scanners
(designed for use in U.S. hospitals) introduces a cheaper and portable version in emerging markets.
The portable scanner also creates new markets in the U.S., for example, in small hospitals and for
immobile patients. What globalization force does this exemplify?
- ✔✔Reverse Innovation
•
What challenge to effective cross-cultural communication is faced by an organization that believes that
its way is the best way and that lacks interest in other ways of reaching a goal?
- ✔✔Cultural Ethnocentrism
•
Which recruitment metric can help to assess the economic value of filling an open position?
- ✔✔Cost per hire
•
Which is an advantage of having job descriptions in a global environment?
- ✔✔They expedite forecasting of current and projected staffing.
•
A salesperson takes a personal phone call while a customer needs help. Which is the best approach
the supervisor should take when providing feedback to the salesperson?
- ✔✔Discuss the incident with the salesperson immediately and in private, reminding them
of policy on personal phone calls.
•
When designing training for any new technology system, which activities will have the greatest impact
on knowledge retention?
- ✔✔Demonstration and structured exercises
•
A company identifies a need for training on unlawful harassment for front-line supervisors as one
aspect of an OED intervention. Which best describes the organizational impact of this activity?
- ✔✔Risk will be mitigated because front-line supervisors will be equipped to recognize,
correct, and report harassing behaviors.
•
Which is the best example of indirect compensation?
- ✔✔Granting compensatory time off to a salaried employee for extra hours worked
•
Which solution would best resolve a growing problem with absenteeism?
- ✔✔Administering the organization's attendance policy consistently
, •
Which statement best describes how HR can enhance its social media policies?
- ✔✔Gather information from throughout the organization about possible risks.
•
An expatriate has transferred to another country for a temporary assignment. She assumes that her
colleagues in the new location will value timeliness just as her colleagues in the home country do.
Therefore, she interprets the slow response to e-mails and requests in the host country as
unprofessional. She becomes frustrated with her colleagues, inhibiting collaboration and the
development of relationships among her new team. This example indicates a lack of understanding and
exploration of what type of culture?
- ✔✔National Culture
•
Which best describes the benefit of using an employee resource group (ERG) for an organization
looking to expand global market share?
- ✔✔ERGs provide valuable insights into the needs of the organization's diverse markets.
•
A global organization implements a clothing policy that sets general guidelines for a neat appearance
and safety in the workplace but allows regional management to issue appropriate expectations for the
local operations. Which does this action illustrate?
- ✔✔Cultural relativism
•
Which should be the first step in creating an organization's philanthropic strategy as part of its
corporate social responsibility (CSR) strategy?
- ✔✔Aligning philanthropic activities with strategy and values
•
Which court case established the criteria for disparate impact?
- ✔✔Griggs v. Duke Power
•
Which is the difference between a strategic alliance and a joint venture?
- ✔✔Strategic alliances do not involve equity; joint ventures require that both partners
contribute equity.
•
A manager has been assigned to lead a team of employees in organizing corporate-wide participation
for a community event next month. The manager knows that in order to meet the goals of the effort, she
must make sure that the tasks and expectations are clear and that she provides plenty of direction.
What leadership theory is the manager following?
- ✔✔Fiedler's contingency theory
•
Which approach should help the change process go more smoothly?
- ✔✔Ensuring that employees have input into change alternatives
Updated 2026/2027 (Graded A+)
•
An American multinational corporation known for its big, premium-priced ultrasound scanners
(designed for use in U.S. hospitals) introduces a cheaper and portable version in emerging markets.
The portable scanner also creates new markets in the U.S., for example, in small hospitals and for
immobile patients. What globalization force does this exemplify?
- ✔✔Reverse Innovation
•
What challenge to effective cross-cultural communication is faced by an organization that believes that
its way is the best way and that lacks interest in other ways of reaching a goal?
- ✔✔Cultural Ethnocentrism
•
Which recruitment metric can help to assess the economic value of filling an open position?
- ✔✔Cost per hire
•
Which is an advantage of having job descriptions in a global environment?
- ✔✔They expedite forecasting of current and projected staffing.
•
A salesperson takes a personal phone call while a customer needs help. Which is the best approach
the supervisor should take when providing feedback to the salesperson?
- ✔✔Discuss the incident with the salesperson immediately and in private, reminding them
of policy on personal phone calls.
•
When designing training for any new technology system, which activities will have the greatest impact
on knowledge retention?
- ✔✔Demonstration and structured exercises
•
A company identifies a need for training on unlawful harassment for front-line supervisors as one
aspect of an OED intervention. Which best describes the organizational impact of this activity?
- ✔✔Risk will be mitigated because front-line supervisors will be equipped to recognize,
correct, and report harassing behaviors.
•
Which is the best example of indirect compensation?
- ✔✔Granting compensatory time off to a salaried employee for extra hours worked
•
Which solution would best resolve a growing problem with absenteeism?
- ✔✔Administering the organization's attendance policy consistently
, •
Which statement best describes how HR can enhance its social media policies?
- ✔✔Gather information from throughout the organization about possible risks.
•
An expatriate has transferred to another country for a temporary assignment. She assumes that her
colleagues in the new location will value timeliness just as her colleagues in the home country do.
Therefore, she interprets the slow response to e-mails and requests in the host country as
unprofessional. She becomes frustrated with her colleagues, inhibiting collaboration and the
development of relationships among her new team. This example indicates a lack of understanding and
exploration of what type of culture?
- ✔✔National Culture
•
Which best describes the benefit of using an employee resource group (ERG) for an organization
looking to expand global market share?
- ✔✔ERGs provide valuable insights into the needs of the organization's diverse markets.
•
A global organization implements a clothing policy that sets general guidelines for a neat appearance
and safety in the workplace but allows regional management to issue appropriate expectations for the
local operations. Which does this action illustrate?
- ✔✔Cultural relativism
•
Which should be the first step in creating an organization's philanthropic strategy as part of its
corporate social responsibility (CSR) strategy?
- ✔✔Aligning philanthropic activities with strategy and values
•
Which court case established the criteria for disparate impact?
- ✔✔Griggs v. Duke Power
•
Which is the difference between a strategic alliance and a joint venture?
- ✔✔Strategic alliances do not involve equity; joint ventures require that both partners
contribute equity.
•
A manager has been assigned to lead a team of employees in organizing corporate-wide participation
for a community event next month. The manager knows that in order to meet the goals of the effort, she
must make sure that the tasks and expectations are clear and that she provides plenty of direction.
What leadership theory is the manager following?
- ✔✔Fiedler's contingency theory
•
Which approach should help the change process go more smoothly?
- ✔✔Ensuring that employees have input into change alternatives
