CASE MANAGER CERTIFICATION EXAM
PREPARATION TEST BANK WITH CORRECT
ANSWERS
●● It is best practice that the opening manager and incoming closing
manager perform the midday count together.
Answer: True
●● Cold foods must be held at.
or below.
Answer: 41
●● Over the past week, you have noticed food production is not keeping
up with guest orders and causing ticket times to increase. As a manager,
what would you consider doing to address this issue?
Answer: Make sure all stations are set up correctly and team members
know what to do
●● Which of the following actions are considered best practices to
follow to prevent bottlenecks? Choose all that apply.
Answer: Aces in their places
Be available
Know and re-enforce all procedures
,and policies
●● Cooked boneless wings should reach an internal temperature of
Answer: 165 15 seconds
●● Which part of your daily duties will provide you with the opportunity
to observe the general readiness of the store for business?
Answer: 360° shift walks
●● When should you NOT accept a gift card? Choose all that apply.
Answer: When the guest has a photocopy of a
card
When the guest has a picture of the
back of the card
When guest just has the digits on the
back of the card memorized and recites them
●● What are the Principles of Servant Leadership? Choose all that apply.
Answer: Character
Connection
Communication
Commitment
, ●● The store phone should be answered within how many rings?
Answer: 3
●● Which of the following is NOT the appropriate action to take when
the bin management screen indicates the product hold time has expired?
Answer: Discard the remaining wings in the hot
holding cabinet
●● When is the Core Values Checklist used?
Answer: Morning, mid-day, and close
●● Pre-cooked bone-in wings must reach and hold an internal
temperature of:
Answer: 185ºF for 15 seconds
●● Where do you place the dipping cup(s) for a take-out Chicken Finger
Plate?
Answer: In a folded condiment bag placed on
top of food container in the take-out bag
●● The Time/Temperature Log can help you with which of the
following? Choose all that apply.
PREPARATION TEST BANK WITH CORRECT
ANSWERS
●● It is best practice that the opening manager and incoming closing
manager perform the midday count together.
Answer: True
●● Cold foods must be held at.
or below.
Answer: 41
●● Over the past week, you have noticed food production is not keeping
up with guest orders and causing ticket times to increase. As a manager,
what would you consider doing to address this issue?
Answer: Make sure all stations are set up correctly and team members
know what to do
●● Which of the following actions are considered best practices to
follow to prevent bottlenecks? Choose all that apply.
Answer: Aces in their places
Be available
Know and re-enforce all procedures
,and policies
●● Cooked boneless wings should reach an internal temperature of
Answer: 165 15 seconds
●● Which part of your daily duties will provide you with the opportunity
to observe the general readiness of the store for business?
Answer: 360° shift walks
●● When should you NOT accept a gift card? Choose all that apply.
Answer: When the guest has a photocopy of a
card
When the guest has a picture of the
back of the card
When guest just has the digits on the
back of the card memorized and recites them
●● What are the Principles of Servant Leadership? Choose all that apply.
Answer: Character
Connection
Communication
Commitment
, ●● The store phone should be answered within how many rings?
Answer: 3
●● Which of the following is NOT the appropriate action to take when
the bin management screen indicates the product hold time has expired?
Answer: Discard the remaining wings in the hot
holding cabinet
●● When is the Core Values Checklist used?
Answer: Morning, mid-day, and close
●● Pre-cooked bone-in wings must reach and hold an internal
temperature of:
Answer: 185ºF for 15 seconds
●● Where do you place the dipping cup(s) for a take-out Chicken Finger
Plate?
Answer: In a folded condiment bag placed on
top of food container in the take-out bag
●● The Time/Temperature Log can help you with which of the
following? Choose all that apply.
