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WGU C215 Operations Management Prep | Exam Q&A Guide (2026/2027)

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Concise study guide for WGU C215 - Operations Management. Includes practice review questions and answers covering key core concepts: Quality & TQM: Deming's 14 Points, ISO 9000 standards, checklists, mean vs. variation, and Cpk measures. Capacity & Location: Capacity utilization, design vs. effective capacity, center-of-gravity approach, and service location factors. Process & Layout Strategy: Line vs. continuous processes, process velocity formulas, process/cellular layouts, and block plans. JIT & Lean Operations: Kanban pull systems, waste reduction, employee cross-training, and supplier tiers. Supply Chain & Inventory: SCOR model, vertical integration, weeks of supply calculations, and periodic review systems. Planning & Systems: Chase vs. level aggregate plans, ERP challenges, MRP, CRP, and project life cycle phases.

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September 25, 2026
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