IDSC 3001 Quiz 2 University of Minnesota-Twin Cities | UPDATED
Questions with 100% Verified Answers
Question:
What is an enterprise application?
Answer:
-Large, complex, scalable, distributed, component-based, mission-critical software
-Serve common, core business needs
-Needed to support the organization's decision making, reporting, and compliance
requirements
Question:
What is a Customer Relationship Management system?
Answer:
-A strategy used to learn more about a customers' behaviors in order to develop
stronger relationships with them
-A process to better understand customers' needs and meeting those needs using
technology
Question:
Benefits of CRM
Answer:
Improved customer satisfaction
Individualization of marketing activities
Lowered costs for customer acquisition and retention
Increased revenue by identifying the most profitable customers and segments
Provide a single view of customers
Question:
Supply chain management software
Answer:
tools and modules that help orgs manage transactions, business processes, and
relationships along the entire supply chain from procurement to delivery
, -Helps companies improve their entire supply chain by automating processes
Question:
What are the main functions of SCM software?
Answer:
-Product flow: movement of goods from suppliers to customers
-Information flow: transmission of order and delivery status
-Financial flow: movement of money from customers to suppliers or vice versa
Question:
Benefits of SCM
Answer:
Keeps overhead costs low, reduces waste, decreases shipping delays, gets visibility
across the whole supply chain, allows for tracking of events
Question:
6 types of SCM software
Answer:
-inventory mgmt
-warehouse mgmt
-demand forecasting
-order mgmt
-supplier relationship mgmt
-transportation mgmt
Question:
ERP mistakes
Answer:
-not doing careful requirements gathering
-not including end-users in the decision-making process
-not properly budgeting for technology staff
-bad decision between on-premise vs cloud-based
-not including an industry solution
Questions with 100% Verified Answers
Question:
What is an enterprise application?
Answer:
-Large, complex, scalable, distributed, component-based, mission-critical software
-Serve common, core business needs
-Needed to support the organization's decision making, reporting, and compliance
requirements
Question:
What is a Customer Relationship Management system?
Answer:
-A strategy used to learn more about a customers' behaviors in order to develop
stronger relationships with them
-A process to better understand customers' needs and meeting those needs using
technology
Question:
Benefits of CRM
Answer:
Improved customer satisfaction
Individualization of marketing activities
Lowered costs for customer acquisition and retention
Increased revenue by identifying the most profitable customers and segments
Provide a single view of customers
Question:
Supply chain management software
Answer:
tools and modules that help orgs manage transactions, business processes, and
relationships along the entire supply chain from procurement to delivery
, -Helps companies improve their entire supply chain by automating processes
Question:
What are the main functions of SCM software?
Answer:
-Product flow: movement of goods from suppliers to customers
-Information flow: transmission of order and delivery status
-Financial flow: movement of money from customers to suppliers or vice versa
Question:
Benefits of SCM
Answer:
Keeps overhead costs low, reduces waste, decreases shipping delays, gets visibility
across the whole supply chain, allows for tracking of events
Question:
6 types of SCM software
Answer:
-inventory mgmt
-warehouse mgmt
-demand forecasting
-order mgmt
-supplier relationship mgmt
-transportation mgmt
Question:
ERP mistakes
Answer:
-not doing careful requirements gathering
-not including end-users in the decision-making process
-not properly budgeting for technology staff
-bad decision between on-premise vs cloud-based
-not including an industry solution
