SALESFORCE ADMINISTRATOR CERTIFICATION EXAM
ACTUAL TEST 2026/2027 WITH 300 COMPLETE
ACCURATE QUESTIONS AND CORRECT DETAILED
ANSWERS (CORRECT VERIFIED SOLUTIONS) A NEW
UPDATED VERSION |GUARANTEED PASS A+
Question 1
A Salesforce administrator needs to give a user access to a custom object without changing the
user's existing profile. Which solution should the administrator use?
A. Role hierarchy
B. Permission set
C. Public group
D. Sharing rule
Correct Answer: B. Permission set
Rationale: Permission sets extend a user's permissions without requiring changes to the user's
profile. They are appropriate when additional access is needed for selected users.
Question 2
A company wants all users to have read-only access to a custom object by default, while selected
users need edit access. Which configuration should the administrator use?
A. Set the profile to Edit for everyone
B. Set the organization-wide default to Public Read Only and grant additional edit access as
needed
C. Use a role hierarchy only
D. Create a dashboard
Correct Answer: B. Set the organization-wide default to Public Read Only and grant
additional edit access as needed
Rationale: Organization-wide defaults establish the baseline record-level access. Additional
access can then be granted through roles, sharing rules, teams, or other mechanisms.
,Question 3
An administrator needs to prevent users from logging into Salesforce outside business hours.
Where should this restriction be configured?
A. Login Hours
B. Validation Rule
C. Page Layout
D. Sharing Rule
Correct Answer: A. Login Hours
Rationale: Login Hours on a profile restrict when users assigned to that profile can log in.
Question 4
Which statement about Salesforce usernames is correct?
A. Usernames must be unique only within an org
B. Usernames must be globally unique across Salesforce
C. Two active users can share the same username
D. Usernames can be changed automatically every day
Correct Answer: B. Usernames must be globally unique across Salesforce
Rationale: Salesforce usernames use an email-like format but must be unique across all
Salesforce organizations.
Question 5
An employee leaves the company. What is the appropriate action for the administrator?
A. Delete the user
B. Deactivate the user
C. Delete all records owned by the user
D. Change the user's username to another employee's username
Correct Answer: B. Deactivate the user
Rationale: Salesforce users cannot simply be deleted in the normal administration workflow.
Deactivating the user prevents login while preserving historical ownership and record
information.
,Question 6
Which feature provides a record-level access hierarchy based on management structure?
A. Role hierarchy
B. Page layout
C. Record type
D. Validation rule
Correct Answer: A. Role hierarchy
Rationale: The role hierarchy can open record access upward through the organizational
hierarchy, depending on sharing settings and object configuration.
Question 7
A user needs access to a field that is hidden from their profile. Which configuration can provide
access to the field?
A. Field-level security through a permission set
B. List view
C. Public group
D. Queue
Correct Answer: A. Field-level security through a permission set
Rationale: Permission sets can grant field permissions beyond those provided by the user's
profile.
Question 8
An administrator wants to review recent configuration changes made by administrators. Which
feature should be used?
A. Setup Audit Trail
B. Recycle Bin
C. Campaign History
D. Opportunity History
Correct Answer: A. Setup Audit Trail
, Rationale: Setup Audit Trail tracks administrative configuration changes, helping organizations
monitor and troubleshoot changes to the org.
Question 9
Which feature controls the baseline record-level access for an object?
A. Organization-wide defaults
B. Page layouts
C. Record types
D. Validation rules
Correct Answer: A. Organization-wide defaults
Rationale: OWD settings establish the starting level of record access before additional access is
granted through sharing mechanisms.
Question 10
An administrator needs to allow a group of users to access records without changing their roles.
Which feature is appropriate?
A. Public group with a sharing rule
B. Page layout
C. Record type
D. Formula field
Correct Answer: A. Public group with a sharing rule
Rationale: Public groups can contain users, roles, or other supported members and can be used
in sharing rules to grant record access.
Question 11
A company wants users to see different fields and sections on an object depending on their
business function. Which feature is commonly used?
A. Page layouts
B. Roles only
ACTUAL TEST 2026/2027 WITH 300 COMPLETE
ACCURATE QUESTIONS AND CORRECT DETAILED
ANSWERS (CORRECT VERIFIED SOLUTIONS) A NEW
UPDATED VERSION |GUARANTEED PASS A+
Question 1
A Salesforce administrator needs to give a user access to a custom object without changing the
user's existing profile. Which solution should the administrator use?
A. Role hierarchy
B. Permission set
C. Public group
D. Sharing rule
Correct Answer: B. Permission set
Rationale: Permission sets extend a user's permissions without requiring changes to the user's
profile. They are appropriate when additional access is needed for selected users.
Question 2
A company wants all users to have read-only access to a custom object by default, while selected
users need edit access. Which configuration should the administrator use?
A. Set the profile to Edit for everyone
B. Set the organization-wide default to Public Read Only and grant additional edit access as
needed
C. Use a role hierarchy only
D. Create a dashboard
Correct Answer: B. Set the organization-wide default to Public Read Only and grant
additional edit access as needed
Rationale: Organization-wide defaults establish the baseline record-level access. Additional
access can then be granted through roles, sharing rules, teams, or other mechanisms.
,Question 3
An administrator needs to prevent users from logging into Salesforce outside business hours.
Where should this restriction be configured?
A. Login Hours
B. Validation Rule
C. Page Layout
D. Sharing Rule
Correct Answer: A. Login Hours
Rationale: Login Hours on a profile restrict when users assigned to that profile can log in.
Question 4
Which statement about Salesforce usernames is correct?
A. Usernames must be unique only within an org
B. Usernames must be globally unique across Salesforce
C. Two active users can share the same username
D. Usernames can be changed automatically every day
Correct Answer: B. Usernames must be globally unique across Salesforce
Rationale: Salesforce usernames use an email-like format but must be unique across all
Salesforce organizations.
Question 5
An employee leaves the company. What is the appropriate action for the administrator?
A. Delete the user
B. Deactivate the user
C. Delete all records owned by the user
D. Change the user's username to another employee's username
Correct Answer: B. Deactivate the user
Rationale: Salesforce users cannot simply be deleted in the normal administration workflow.
Deactivating the user prevents login while preserving historical ownership and record
information.
,Question 6
Which feature provides a record-level access hierarchy based on management structure?
A. Role hierarchy
B. Page layout
C. Record type
D. Validation rule
Correct Answer: A. Role hierarchy
Rationale: The role hierarchy can open record access upward through the organizational
hierarchy, depending on sharing settings and object configuration.
Question 7
A user needs access to a field that is hidden from their profile. Which configuration can provide
access to the field?
A. Field-level security through a permission set
B. List view
C. Public group
D. Queue
Correct Answer: A. Field-level security through a permission set
Rationale: Permission sets can grant field permissions beyond those provided by the user's
profile.
Question 8
An administrator wants to review recent configuration changes made by administrators. Which
feature should be used?
A. Setup Audit Trail
B. Recycle Bin
C. Campaign History
D. Opportunity History
Correct Answer: A. Setup Audit Trail
, Rationale: Setup Audit Trail tracks administrative configuration changes, helping organizations
monitor and troubleshoot changes to the org.
Question 9
Which feature controls the baseline record-level access for an object?
A. Organization-wide defaults
B. Page layouts
C. Record types
D. Validation rules
Correct Answer: A. Organization-wide defaults
Rationale: OWD settings establish the starting level of record access before additional access is
granted through sharing mechanisms.
Question 10
An administrator needs to allow a group of users to access records without changing their roles.
Which feature is appropriate?
A. Public group with a sharing rule
B. Page layout
C. Record type
D. Formula field
Correct Answer: A. Public group with a sharing rule
Rationale: Public groups can contain users, roles, or other supported members and can be used
in sharing rules to grant record access.
Question 11
A company wants users to see different fields and sections on an object depending on their
business function. Which feature is commonly used?
A. Page layouts
B. Roles only
