SCM Exam 1 Question with complete
solution 2026/2027
"A network of manufacturers and service providers that work together to convert and move goods from
the raw materials stage through to the end user" is the definition of - correct answer supply chain
Which of these is NOT a flow that moves up and down the supply chain?
monetary
physical
procedural
information - correct answer procedural
A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings
currently purchased from a United State's supplier. The manufacturer switches from the U.S. to the
Chinese forging supplier. This is an example of which of the following important trends in operations and
supply chain management?
A.
Relationship Management
B.
Increasing Competition and Globalization
C.
Radio Frequency Identification (RFID)
D.
Electronic Commerce - correct answer Increasing Competition and Globalization
The supply chain function works with marketing to manage the movement of physical goods throughout
the supply chain. This supply chain activity is - correct answer logistics
,"Organizational strengths or abilities, developed over a long time period, that customers find valuable
and competitors find difficult or even impossible to copy" is the definition of - correct answer core
competency
"Performance dimensions which differentiate a company's products and services" is the definition of -
correct answer order winner
Companies must prioritize and determine the performance dimensions on which they will focus and
excel. Each performance dimension has several sub-dimensions. Speed and reliability are sub-
dimensions of - correct answer time
Oklahoma County issued a request for proposal (RFP) to paint all of the offices in the buildings located in
District 3. The RFP stipulated that only contractors that were licensed and bonded would be considered.
This requirement is an example of - correct answer an order qualifier
Which of the following relates to choosing among the performance dimensions on which to compete?
A.
The firm should attempt to maximize their performane on all dimensions.
B.
All performance dimensions should be selected as order winners.
C.
Difficult to excel on both low cost and high quality.
D.
Highest quality should always be selected as a performance dimension. - correct answer C
The American Society for Quality has a two part definition of quality. One perspective on quality is "a
product or service free from deficiencies; the product performs as intended." This is the ____________
perspective on quality. - correct answer conformance
,"A type of manufacturing process used to make a wide variety of highly customized products in
quantities as small as one" is the definition of - correct answer job shop
Which is the following is an example of a continuous flow process?
A.
Automobile manufacturing.
B.
Petroleum refinery
C.
Flow of hospital patients
D.
Guitar manufacturing - correct answer B
Which of the following products involve no customization?
A.
make-to-stock (MTS) products.
B.
engineer-to-order (ETO) products
C.
make-to-order (MTO) products
D.
assemble-to-order (ATO) products - correct answer A
Which of the following is not a characteristic of a service process.
A.
, Inventory of finished products
B.
Customer involvement
C.
Production and consumption occur simultaneously
D.
Intangible product - correct answer A
The degree of customer contact impacts how a service system should be designed. Which of the
following is most closely associated with a low contact service system?
A.
Greater efficiency in back room processes
B.
Front room processes are more industrial in design in order to promote efficiency
C.
The back room processes should focus on customer convenience and atmosphere.
D.
Worker communication skills are more important in a low contact system than a high contract system. -
correct answer A
Which of the following is the best example of the production line approach to service systems?
A.
Neiman Marcus
B.
Gas station
C.
solution 2026/2027
"A network of manufacturers and service providers that work together to convert and move goods from
the raw materials stage through to the end user" is the definition of - correct answer supply chain
Which of these is NOT a flow that moves up and down the supply chain?
monetary
physical
procedural
information - correct answer procedural
A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings
currently purchased from a United State's supplier. The manufacturer switches from the U.S. to the
Chinese forging supplier. This is an example of which of the following important trends in operations and
supply chain management?
A.
Relationship Management
B.
Increasing Competition and Globalization
C.
Radio Frequency Identification (RFID)
D.
Electronic Commerce - correct answer Increasing Competition and Globalization
The supply chain function works with marketing to manage the movement of physical goods throughout
the supply chain. This supply chain activity is - correct answer logistics
,"Organizational strengths or abilities, developed over a long time period, that customers find valuable
and competitors find difficult or even impossible to copy" is the definition of - correct answer core
competency
"Performance dimensions which differentiate a company's products and services" is the definition of -
correct answer order winner
Companies must prioritize and determine the performance dimensions on which they will focus and
excel. Each performance dimension has several sub-dimensions. Speed and reliability are sub-
dimensions of - correct answer time
Oklahoma County issued a request for proposal (RFP) to paint all of the offices in the buildings located in
District 3. The RFP stipulated that only contractors that were licensed and bonded would be considered.
This requirement is an example of - correct answer an order qualifier
Which of the following relates to choosing among the performance dimensions on which to compete?
A.
The firm should attempt to maximize their performane on all dimensions.
B.
All performance dimensions should be selected as order winners.
C.
Difficult to excel on both low cost and high quality.
D.
Highest quality should always be selected as a performance dimension. - correct answer C
The American Society for Quality has a two part definition of quality. One perspective on quality is "a
product or service free from deficiencies; the product performs as intended." This is the ____________
perspective on quality. - correct answer conformance
,"A type of manufacturing process used to make a wide variety of highly customized products in
quantities as small as one" is the definition of - correct answer job shop
Which is the following is an example of a continuous flow process?
A.
Automobile manufacturing.
B.
Petroleum refinery
C.
Flow of hospital patients
D.
Guitar manufacturing - correct answer B
Which of the following products involve no customization?
A.
make-to-stock (MTS) products.
B.
engineer-to-order (ETO) products
C.
make-to-order (MTO) products
D.
assemble-to-order (ATO) products - correct answer A
Which of the following is not a characteristic of a service process.
A.
, Inventory of finished products
B.
Customer involvement
C.
Production and consumption occur simultaneously
D.
Intangible product - correct answer A
The degree of customer contact impacts how a service system should be designed. Which of the
following is most closely associated with a low contact service system?
A.
Greater efficiency in back room processes
B.
Front room processes are more industrial in design in order to promote efficiency
C.
The back room processes should focus on customer convenience and atmosphere.
D.
Worker communication skills are more important in a low contact system than a high contract system. -
correct answer A
Which of the following is the best example of the production line approach to service systems?
A.
Neiman Marcus
B.
Gas station
C.
