BA 350 Exam 1 Solved Correctly Latest Update 2027, Graded A+
Question 1.
OB Levels
Correct Answer: individual, interpersonal, group, organizational ex.
- individual: high stress, demands
- interpersonal: bad relationships
- group: irresponsible coworkers
- organizational: politics, poor management, stressful environment, demands of
the job.
* OB is more about the back of house.
Question 2.
What is OB?
Correct Answer: the field of study that investigates the impact that individual,
group and contextual factors have on behavior within organizations for the
purpose of improving organizational effectiveness.
Question 3.
Open Systems Framework
Correct Answer: the OSM is based on open systems theory, which perceives
organizations as units that interact with their external environment rather than
being closed & independent units.
Question 4.
Open Systems Principles
Correct Answer: - organizations are living entities; they have personalities.
- they affect & are affected by the external organization.
- all systems within & outside the organization are interrelated & must be
congruent for survival
- people & relationships are primary determinants of success.
Question 5.
formal organizations
Correct Answer: part that is on the surface; official, legitimate
,Question 6.
informal organizations
Correct Answer: part that is beneath the surface; not always recognized (ex.
attitudes, perceptions, motivation, group norms, etc.)
Question 7.
Hawthorne Studies
Correct Answer: scientific management: increase efficiency of processes to
improve productivity.
*hawthorne studies:
- hawthorne effect
- employees have needs beyond $$$
- informal groups have influence on behavior ("rate buster") ex. raising the
curve when a student gets a perfect score!
Question 8.
management
Correct Answer: is the process of influencing behavior in organizations such that
common purposes are identified, worked toward, & achieved.
*PODC- planning, organizing, directing, controlling
Question 9.
planning
Correct Answer: selecting goals & ways to attain them 1st: strategic 2nd:
functional 3rd: operational
Question 10.
organizing
Correct Answer: assigning responsibility for task accomplishment
Question 11.
directing
Correct Answer: using influence to motivate employees *communicating,
motivating, inspiring
, Question 12.
controlling
Correct Answer: monitoring activities & making corrections *evaluating,
performing @ set goals
Question 13.
levels of management
Correct Answer: *top-level: CEO, CFO, COO, etc.
*middle-level: director, branch manager
*first level: supervisor, team leader, manager, etc.
- top & middle levels make the decisions; setting the general direction
- middle level: dept./reg. manager, etc. | send, receive & push information
- you report to these people on a daily basis, day to day function.
Question 14.
managerial skills (every levels needs managerial skills)
Correct Answer: - conceptual skills: ability to see the big picture
- human skills: ability to work efficiently
- technical skills: knowledge & tools t do the job, read, make the tools
Question 15.
how do managers spend their time? what do they do?
Correct Answer: scheduled meetings- 59% desk work- 22% unscheduled
meetings- 10% telephone calls- 6% tours- 3%
Question 16.
organizational challenges (CEO study)
Correct Answer: - rapid improvements in technology
- global competition & globalization
- workforce diversity
- government regulations & legislation
- integration of internal operations & functions
Question 1.
OB Levels
Correct Answer: individual, interpersonal, group, organizational ex.
- individual: high stress, demands
- interpersonal: bad relationships
- group: irresponsible coworkers
- organizational: politics, poor management, stressful environment, demands of
the job.
* OB is more about the back of house.
Question 2.
What is OB?
Correct Answer: the field of study that investigates the impact that individual,
group and contextual factors have on behavior within organizations for the
purpose of improving organizational effectiveness.
Question 3.
Open Systems Framework
Correct Answer: the OSM is based on open systems theory, which perceives
organizations as units that interact with their external environment rather than
being closed & independent units.
Question 4.
Open Systems Principles
Correct Answer: - organizations are living entities; they have personalities.
- they affect & are affected by the external organization.
- all systems within & outside the organization are interrelated & must be
congruent for survival
- people & relationships are primary determinants of success.
Question 5.
formal organizations
Correct Answer: part that is on the surface; official, legitimate
,Question 6.
informal organizations
Correct Answer: part that is beneath the surface; not always recognized (ex.
attitudes, perceptions, motivation, group norms, etc.)
Question 7.
Hawthorne Studies
Correct Answer: scientific management: increase efficiency of processes to
improve productivity.
*hawthorne studies:
- hawthorne effect
- employees have needs beyond $$$
- informal groups have influence on behavior ("rate buster") ex. raising the
curve when a student gets a perfect score!
Question 8.
management
Correct Answer: is the process of influencing behavior in organizations such that
common purposes are identified, worked toward, & achieved.
*PODC- planning, organizing, directing, controlling
Question 9.
planning
Correct Answer: selecting goals & ways to attain them 1st: strategic 2nd:
functional 3rd: operational
Question 10.
organizing
Correct Answer: assigning responsibility for task accomplishment
Question 11.
directing
Correct Answer: using influence to motivate employees *communicating,
motivating, inspiring
, Question 12.
controlling
Correct Answer: monitoring activities & making corrections *evaluating,
performing @ set goals
Question 13.
levels of management
Correct Answer: *top-level: CEO, CFO, COO, etc.
*middle-level: director, branch manager
*first level: supervisor, team leader, manager, etc.
- top & middle levels make the decisions; setting the general direction
- middle level: dept./reg. manager, etc. | send, receive & push information
- you report to these people on a daily basis, day to day function.
Question 14.
managerial skills (every levels needs managerial skills)
Correct Answer: - conceptual skills: ability to see the big picture
- human skills: ability to work efficiently
- technical skills: knowledge & tools t do the job, read, make the tools
Question 15.
how do managers spend their time? what do they do?
Correct Answer: scheduled meetings- 59% desk work- 22% unscheduled
meetings- 10% telephone calls- 6% tours- 3%
Question 16.
organizational challenges (CEO study)
Correct Answer: - rapid improvements in technology
- global competition & globalization
- workforce diversity
- government regulations & legislation
- integration of internal operations & functions
