Old Spaghetti Factory - Server Exam
With Questions And Well Verified
Answers!!! 2026
What are the 11 server Touch Points? - ANSWER -1) Initial Greeting
2) Formal Greeting, describe featured special
3) Offer drinks, Appetizers/ Take Order
4) Ring in Order
5) Deliver appetizer, soup/salad, bread, drinks
6) Clear plates, offer refills
7) Deliver Entrees, offer refills
8) Check back, offer refills
9) Offer dessert/ drop payment
10) process payment/ thank and invite back
11) teamwork
It is important to greet the guests within ____________ seconds of being seated. This is called
the ____________ greeting. - ANSWER -60 seconds, Initial greeting
During the formal greeting you should always describe ____________ - ANSWER -
Featured special
Give an example of a formal greeting. - ANSWER -"Hi, my name is Daniel I'll be taking
care of you tonight! Our featured special this evening is ____________"
If your guest is unfamiliar with the menu, you will need to explain the ____________ concept.
- ANSWER -Three course meal
, Why is it important to carefully follow up on our guest special dietary needs? -
ANSWER -Our guests could become very ill.
When you hear the guest mention "Gluten-Free" you are required to cover the following four
points: - ANSWER -1) We do have gluten-free items
2) We are not a gluten-free establishment
3) There is a chance of cross-contamination
4) We just want to make sure you are aware of this
What question could you ask your guests to help identify whether they would prefer a fast-
paced for slower-paced meal? - ANSWER -"Are you celebrating a special occasion
tonight?"
In general, food should be served from the ____________ and drinks should be served from
the ____________. Drinks should be placed ____________. - ANSWER -Left, right, at the
top right of the placemat
Whenever you leave the table, let the guests know ____________ - ANSWER -What
happens next.
When should you ring and appetizers? ____________. and when should they be delivered?
____________. - ANSWER -Immediately, before salads.
Why is it important to double check your order before you send it? - ANSWER -To
prevent time-consuming and costly mistakes.
To ensure food quality, it is important to serve ____________ food ____________ and
____________ food ____________. - ANSWER -Hot, hot. Cold, cold.
Always ____________ ____________ before refilling drinks and bread. - ANSWER -Ask
first
Table maintenance means keeping the table clear of things like: - ANSWER -1) super
plates
2) salad plates
With Questions And Well Verified
Answers!!! 2026
What are the 11 server Touch Points? - ANSWER -1) Initial Greeting
2) Formal Greeting, describe featured special
3) Offer drinks, Appetizers/ Take Order
4) Ring in Order
5) Deliver appetizer, soup/salad, bread, drinks
6) Clear plates, offer refills
7) Deliver Entrees, offer refills
8) Check back, offer refills
9) Offer dessert/ drop payment
10) process payment/ thank and invite back
11) teamwork
It is important to greet the guests within ____________ seconds of being seated. This is called
the ____________ greeting. - ANSWER -60 seconds, Initial greeting
During the formal greeting you should always describe ____________ - ANSWER -
Featured special
Give an example of a formal greeting. - ANSWER -"Hi, my name is Daniel I'll be taking
care of you tonight! Our featured special this evening is ____________"
If your guest is unfamiliar with the menu, you will need to explain the ____________ concept.
- ANSWER -Three course meal
, Why is it important to carefully follow up on our guest special dietary needs? -
ANSWER -Our guests could become very ill.
When you hear the guest mention "Gluten-Free" you are required to cover the following four
points: - ANSWER -1) We do have gluten-free items
2) We are not a gluten-free establishment
3) There is a chance of cross-contamination
4) We just want to make sure you are aware of this
What question could you ask your guests to help identify whether they would prefer a fast-
paced for slower-paced meal? - ANSWER -"Are you celebrating a special occasion
tonight?"
In general, food should be served from the ____________ and drinks should be served from
the ____________. Drinks should be placed ____________. - ANSWER -Left, right, at the
top right of the placemat
Whenever you leave the table, let the guests know ____________ - ANSWER -What
happens next.
When should you ring and appetizers? ____________. and when should they be delivered?
____________. - ANSWER -Immediately, before salads.
Why is it important to double check your order before you send it? - ANSWER -To
prevent time-consuming and costly mistakes.
To ensure food quality, it is important to serve ____________ food ____________ and
____________ food ____________. - ANSWER -Hot, hot. Cold, cold.
Always ____________ ____________ before refilling drinks and bread. - ANSWER -Ask
first
Table maintenance means keeping the table clear of things like: - ANSWER -1) super
plates
2) salad plates
