BUS 341 Conflict Resolution Milestone Final Exam_2020 | Sophia_Conflict Resolution Milestone Final Exam_Graded A

BUS 341 Conflict Resolution Milestone Final Exam_2020 Sophia_Conflict Resolution Milestone Final Exam_Graded A You passed this Milestone 22 questions were answered correctly. 3 questions were answered incorrectly. 1 Which of the following is the best time to engage in the courageous/difficult conversation process? During a provocative event, so the parties can evaluate their actions in the moment Long enough after a provocative event that both parties are calm and not experiencing a fight/flight reaction Once both parties have indicated an openness to changing their positions if presented with a good argument Immediately after a provocative event, in order to prevent further escalation CONCEPT Courageous/Difficult Conversation 2 What is the most common reason someone may feel he or she is part of a group? A perception of being different from others in the group Sophia :: Welcome 1 of 13 7/30/2020, 9:39 PMA perception of being superior to others in the group A perception of being similar to others in the group A perception of being inferior to others in the group CONCEPT Why and How Do Humans Group? 3 "Organizational culture" refers to which of the following? A culture with very firm and structured rules A culture whose norms have not changed for a long period of time A culture that is also a political state or nation The set of norms that develops in a workplace or other task-based group CONCEPT Cultural Model Applied to Smaller Groups 4 During the iterative process, an "a-ha moment" may occur for either the parties or the conflict resolver, which often __________ the process. speeds up or hastens worsens or regresses slows down or impedes Sophia :: Welcome 2 of 13 7/30/2020, 9:39 PMimpedes or hastens CONCEPT Resolution Requires Repetition 5 Select the term that describes the act of focusing parties' attention on tangible actions and conditions within a conflict, rather than perceived innate qualities of the parties. Arbitration Positional bargaining Blaming People vs. problems CONCEPT Separating People and Problems 6 Unlike mediation, conciliation attempts to do which of the following? Meet each party's needs through a collaborative effort Decide the outcome after reviewing the evidence in the case Offer opinions and suggestions if asked by either party Gain concessions from each party to craft an agreement Sophia :: Welcome 3 of 13 7/30/2020, 9:39 PMCONCEPT Conciliation 7 Which of the following terms describes the set of relationships between components and their behaviors within a system?