BUS 341 Conflict Resolution Unit 6 Milestone 6_2020 | Sophia_Conflict Resolution Milestone_6

BUS 341 Conflict Resolution Unit 6 Milestone 6_2020 Sophia_Conflict Resolution Milestone_6 You passed this Milestone 19 questions were answered correctly. 1 When parties engage in a courageous or difficult conversation with one another, the goal is to __________. change values and beliefs reach consensus build mutual understanding and respect generate an agreement that meets mutual needs CONCEPT Courageous/Difficult Conversation 2 George and Chris were the two best players on their high school soccer team, and had a tendency to compete with each other both on and off the field. Over the course of their senior year, what started off as joking comments about who was better than who turned into full accusations of who was keeping the other down in an effort to make himself look better. Before their biggest game of the year, Coach Smith sat down with George and Chris, and tried to remind them of why they were friends and teammates in the first place, and encouraged them to work out their differences and repair their relationship. If they couldn't do that before the big game, he insisted that they at least shelve the arguments until after the game, and work together as part of the team during practice and the game itself. What role has Coach Smith taken on with George and Chris, according to the Third Side? Sophia :: Welcome 1 of 10 7/30/2020, 8:50 PMHealer Peacekeeper Provider Teacher CONCEPT Identifying the Third Side and Making It Relevant to Parties 3 The best way to gather substantial amounts of information for a conflict analysis is through which of the following? Recorded or archival material Direct communication with the parties Interviews with neutral parties who have information about the conflict Interviews with eyewitnesses CONCEPT Gathering the Data to Analyze 4 When parties appear to be at a stalemate, which of the following is true? Attitudes and perceptions continue to intensify. Sophia :: Welcome 2 of 10 7/30/2020, 8:50 PMIt is impossible to resolve the conflict. The conflict ceases to be dynamic. There is an increased danger of escalation. CONCEPT Dynamics and Functions of Conflict 5 Which conflict resolution methodology helps provide skills development for parties who are unwilling to engage in a joint conflict resolution process? Conflict consulting Courageous/difficult conversations Stakeholder processes Third Side approach CONCEPT Conflict Consulting 6 Which of the following can help generate buy-in to a conflict resolution process? All of the answer choices are correct. Assuring parties that interests met by remaining in conflict can be met in an agreement Explaining the process in detail to parties