FLORIDA FIRE OFFICER 1 STUDY EXAMS GUIDE
ANSWERS AND QUESTIONS SET A+
✔✔A - ✔✔Discipline is often thought of as:
A. punishment.
B. remediation.
C. a component of professional development.
D. chain of command feedback.
✔✔C - ✔✔A company officer who allows sexually explicit pictures and comments that
inhibit an employee's performance is:
A. protected from liability under sovereign immunity.
B. an example of a person with high power needs.
C. contributing to a hostile work environment.
D. promoting diversity in the workplace.
✔✔B - ✔✔Effective company officers handle conflict by:
A. unilaterally imposing an arbitrary solution to the problem causing
the conflict.
B. confronting the problem as soon as it arises.
C. focusing on the personalities involved.
D. consulting their own supervisors as a first-step measure.
,✔✔D - ✔✔Policies should be put in writing to:
A. make the intent of management clear.
B. serve as a reference for department members.
C. provide uniform, consistent practices throughout the organization.
D. All of the above.
✔✔B - ✔✔The regulatory/advisory agency that monitors employment practices and
investigates discrimination is known as the:
A. Affirmative Action Commission.
B. Equal Employment Opportunity Commission.
C. Equal Rights Commission.
D. Occupational Safety and Health Administration.
✔✔A - ✔✔Emergency incident planning involves two distinct activities that occur at two
different times, known as:
A. pre-incident and at the incident scene.
B. strategic and organizational.
C. emergency and public service.
D. single-company and multi-company.
✔✔B - ✔✔The first step in problem solving is to:
A. gather information.
B. define the problem.
C. identify alternative solutions.
D. take corrective action.
✔✔D - ✔✔Which of the following is one of the forms of contemporary leadership styles?
A. Charismatic
, B. Transactional
C. Symbolic
D. Democratic
✔✔D - ✔✔Which of the following is not one of the basic leadership categories?
A. Autocratic
B. Laissez-faire
C. Democratic
D. Dictator
✔✔A - ✔✔Citizens' complaints are viewed as special problems because:
A. they are the essence of customer service.
B. they are rarely handled satisfactorily.
C. it is difficult to determine the underlying cause.
D. it is difficult to develop alternative solutions.
✔✔A - ✔✔When approached by a citizen with an unusual request, the company officer
should do all of the following excep t:
A. ignore the request because it is not within the mission of the
fire department.
B. listen to the request and direct them to another agency that could help
them, if indicated.
C. use it as an opportunity to build relationships within the community,
if possible.
D. make sure it's not against department policy.
✔✔D - ✔✔Which statement is correct with regard to being a proactive company officer
initiating action to a community or individual need.
A. The officer writes a memo to the chief about the increase in swimming pool
accidents in your response area.
ANSWERS AND QUESTIONS SET A+
✔✔A - ✔✔Discipline is often thought of as:
A. punishment.
B. remediation.
C. a component of professional development.
D. chain of command feedback.
✔✔C - ✔✔A company officer who allows sexually explicit pictures and comments that
inhibit an employee's performance is:
A. protected from liability under sovereign immunity.
B. an example of a person with high power needs.
C. contributing to a hostile work environment.
D. promoting diversity in the workplace.
✔✔B - ✔✔Effective company officers handle conflict by:
A. unilaterally imposing an arbitrary solution to the problem causing
the conflict.
B. confronting the problem as soon as it arises.
C. focusing on the personalities involved.
D. consulting their own supervisors as a first-step measure.
,✔✔D - ✔✔Policies should be put in writing to:
A. make the intent of management clear.
B. serve as a reference for department members.
C. provide uniform, consistent practices throughout the organization.
D. All of the above.
✔✔B - ✔✔The regulatory/advisory agency that monitors employment practices and
investigates discrimination is known as the:
A. Affirmative Action Commission.
B. Equal Employment Opportunity Commission.
C. Equal Rights Commission.
D. Occupational Safety and Health Administration.
✔✔A - ✔✔Emergency incident planning involves two distinct activities that occur at two
different times, known as:
A. pre-incident and at the incident scene.
B. strategic and organizational.
C. emergency and public service.
D. single-company and multi-company.
✔✔B - ✔✔The first step in problem solving is to:
A. gather information.
B. define the problem.
C. identify alternative solutions.
D. take corrective action.
✔✔D - ✔✔Which of the following is one of the forms of contemporary leadership styles?
A. Charismatic
, B. Transactional
C. Symbolic
D. Democratic
✔✔D - ✔✔Which of the following is not one of the basic leadership categories?
A. Autocratic
B. Laissez-faire
C. Democratic
D. Dictator
✔✔A - ✔✔Citizens' complaints are viewed as special problems because:
A. they are the essence of customer service.
B. they are rarely handled satisfactorily.
C. it is difficult to determine the underlying cause.
D. it is difficult to develop alternative solutions.
✔✔A - ✔✔When approached by a citizen with an unusual request, the company officer
should do all of the following excep t:
A. ignore the request because it is not within the mission of the
fire department.
B. listen to the request and direct them to another agency that could help
them, if indicated.
C. use it as an opportunity to build relationships within the community,
if possible.
D. make sure it's not against department policy.
✔✔D - ✔✔Which statement is correct with regard to being a proactive company officer
initiating action to a community or individual need.
A. The officer writes a memo to the chief about the increase in swimming pool
accidents in your response area.
